New Consumer Guide

• 'Drive Tests' and Other 'Speed Tests' Conducted to Validate Mobile Broadband Availability Data

Billing, Charges and Fees

• Bundled Services and Billing | (PDF)
• Check Basic Rates Before Making International Calls | (PDF)
• Cramming - Unauthorized Charges on Your Phone Bill | (PDF)
• International Calling Tip Sheet | (PDF)
• Military Service Members and Wireless Phone Service | (PDF)
• Pay-Per-Call Information Services | (PDF)
• Pre-Paid Phone Cards: What Consumers Should Know | (PDF)
• Surcharges for International Calls to Wireless Phones | (PDF)
• Telephone Service for Incarcerated Individuals | (PDF)
• Tips for Using Public Phones and Payphones | (PDF)
• Understanding Your Telephone Bill | (PDF)
• What Is a Toll-Free Number and How Does It Work? | (PDF)

Accessibility Issues

• 21st Century Communications and Video Accessibility Act (CVAA) | (PDF)
• 711 for Telecommunications Relay Service | (PDF)
• Dial 211 for Essential Community Services | (PDF)
• Hearing Aid Compatibility for Wireline and Wireless Telephones | (PDF)
• Internet Protocol (IP) Relay Service | (PDF)
• IP Captioned Telephone Service | (PDF)
• National Deaf-Blind Equipment Distribution Program | (PDF)
• Real-Time Text: Improving Accessible Telecommunications | (PDF)
• Telecommunications Access for People with Disabilities | (PDF)
• Telecommunications Relay Service (TRS) | (PDF)
• Text-to-911: What You Need to Know | (PDF)
• Speech-To-Speech Relay Service | (PDF)
• Video Relay Services | (PDF)

Service Availability

• E-rate: Universal Service Program for Schools and Libraries | (PDF)
• Lifeline Support for Affordable Communications | (PDF)
• Lifeline: Promoting Telephone Subscribership on Tribal Lands | (PDF)
• The FCC’s Universal Service Rural Health Care Programs | (PDF)
• Universal Service Support Mechanisms | (PDF)

Fraud, Scams and Alerts

• Caller ID Spoofing | (PDF)
• Careless Dialing Could Cost You Money | (PDF)
• Cell Phone Fraud | (PDF)
• Cramming - Unauthorized Charges on Your Phone Bill | (Word) | (PDF)
• Don't Fall for the 90# Telephone Scam | (PDF)
• FAQs about Junk Faxes | (PDF)
• IP Relay Fraud | (PDF)
• Mexico Collect Call Scam | (PDF)
• 'One Ring' Phone Scam | (PDF)
• Robocalls | (PDF)
• Slamming: Switching Your Authorized Telephone Company Without Permission | (PDF)
• Spam: Unwanted Text Messages and Email | (PDF)
• Unwanted Telephone Marketing Calls and the National Do-Not-Call List | (PDF)
• Voicemail System Hacking | (PDF)
• Watch Out for Auto Warranty Scams | (PDF)

Wireless, Cellular and Mobile

• 5G FAQs
• Avoid Making Accidental Wireless 911 Calls | (PDF)
• Cell Phone Fraud | (PDF)
• Cell Phone Unlocking FAQs | (PDF)
• Distracted Driving | (PDF)
• 'Drive Tests' and Other 'Speed Tests' Conducted to Validate Mobile Broadband Availability Data
• eSIM Cards FAQ | (PDF)
• FCC Speed Test FAQs | (PDF)
• Hearing Aid Compatibility for Wireline and Wireless Telephones | (PDF)
• International Calling Tip Sheet | (PDF)
• International Roaming: Using Your Mobile Phone in Other Countries | (PDF)
• Military Service Members and Wireless Phone Service | (PDF)
• Mobile Wallet Services Protection | (PDF)
• Operation of Wireless Microphones | (PDF)
• Plan Ahead for Phase Out of 3G Cellular Networks and Service | (PDF)
• Porting: Keeping Your Phone Number When Changing Service Providers | (PDF)
• Protect Your Smart Device | (PDF)
• Protecting Children from Objectionable Content on Wireless Devices | (PDF)
• Real-Time Text: Improving Accessible Telecommunications | (PDF)
• Spam: Unwanted Calls and Text Messages | (PDF)
• Specific Absorption Rate (SAR) For Cell Phones: What It Means For You | (PDF)
• Surcharges for International Calls to Wireless Phones | (PDF)
• Text-to-911: What You Need to Know | (PDF)
• TracFone Phone Unlocking Program | (PDF)
• Understanding Wireless Telephone Coverage | (PDF)
• Understanding Your Telephone Bill | (Word) | (PDF)
• Updating Your Smartphone Operating System | (PDF)
• Wireless 911 Service | (PDF)
• Wireless Connections and Bluetooth Security Tips | (PDF)
• Wireless Devices and Health Concerns | (PDF)
• Wireless Emergency Alerts (WEA) | (PDF)
• Wireless Phones and the National Do-Not-Call List | (PDF)
• Your Kid's First Phone | (PDF)

Miscellaneous

• Call Blocking Tools and Resources | (PDF)
• Consumer FAQ: Rules for Service Providers in Multiple Tenant Environments | (PDF)
• Dial 211 for Essential Community Services | (PDF)
• FCC/FEMA Tips for Communicating During an Emergency | (PDF)
• Interference with Radio, TV and Cordless Telephone Signals | (PDF)
• Porting: Keeping Your Phone Number When You Change Providers | (PDF)
• Local, Local Toll, and Long Distance Calling | (PDF)
• Protecting Your Privacy: Phone and Cable Records | (PDF)
• Recording Telephone Conversations | (PDF)
• Tech Transitions: Network Upgrades That May Affect Your Service | (PDF)
• Telecommunications FAQs for Travelers to Cuba | (PDF)
• Telephone Service for Incarcerated Individuals | (PDF)
• Ten Digit Dialing and the 988 Suicide & Crisis Lifeline | (PDF)
• Voice Over Internet Protocol (VoIP) | (PDF)
• When Your Telephone Company Discontinues Service | (PDF)