New Consumer Guide
Billing, Charges and Fees
- Bundled Services and Billing | (PDF)
- Check Basic Rates Before Making International Calls | (PDF)
- Cramming - Unauthorized Charges on Your Phone Bill | (PDF)
- Incarcerated People’s Communications Services | (PDF)
- International Calling Tip Sheet | (PDF)
- Military Service Members and Wireless Phone Service | (PDF)
- Pay-Per-Call Information Services | (PDF)
- Pre-Paid Phone Cards: What Consumers Should Know | (PDF)
- Surcharges for International Calls to Wireless Phones | (PDF)
- Tips for Using Public Phones and Payphones | (PDF)
- Understanding Your Telephone Bill | (PDF)
- What Is a Toll-Free Number and How Does It Work? | (PDF)
Accessibility Issues
- 21st Century Communications and Video Accessibility Act (CVAA) | (PDF)
- 711 for Telecommunications Relay Service | (PDF)
- Dial 211 for Essential Community Services | (PDF)
- Hearing Aid Compatibility for Wireline and Wireless Telephones | (PDF)
- Internet Protocol (IP) Relay Service | (PDF)
- IP Captioned Telephone Service | (PDF)
- National Deaf-Blind Equipment Distribution Program | (PDF)
- Real-Time Text: Improving Accessible Telecommunications | (PDF)
- Telecommunications Access for People with Disabilities | (PDF)
- Telecommunications Relay Service (TRS) | (PDF)
- Text-to-911: What You Need to Know | (PDF)
- Speech-To-Speech Relay Service | (PDF)
- Video Relay Services | (PDF)
Service Availability
- E-rate: Universal Service Program for Schools and Libraries | (PDF)
- Lifeline Support for Affordable Communications | (PDF)
- Lifeline: Promoting Telephone Subscribership on Tribal Lands | (PDF)
- The FCC’s Universal Service Rural Health Care Programs | (PDF)
- Universal Service Support Mechanisms | (PDF)
Fraud, Scams and Alerts
- Caller ID Spoofing | (PDF)
- Careless Dialing Could Cost You Money | (PDF)
- Cell Phone Fraud | (PDF)
- Cramming - Unauthorized Charges on Your Phone Bill | (Word) | (PDF)
- Don't Fall for the 90# Telephone Scam | (PDF)
- FAQs about Junk Faxes | (PDF)
- IP Relay Fraud | (PDF)
- Mexico Collect Call Scam | (PDF)
- 'One Ring' Phone Scam | (PDF)
- Robocalls | (PDF)
- Slamming: Switching Your Authorized Telephone Company Without Permission | (PDF)
- Spam: Unwanted Text Messages and Email | (PDF)
- Unwanted Telephone Marketing Calls and the National Do-Not-Call List | (PDF)
- Voicemail System Hacking | (PDF)
- Watch Out for Auto Warranty Scams | (PDF)
Wireless, Cellular and Mobile
- 5G FAQs
- Avoid Making Accidental Wireless 911 Calls | (PDF)
- Cell Phone Fraud | (PDF)
- Cell Phone Unlocking FAQs | (PDF)
- Distracted Driving | (PDF)
- 'Drive Tests' and Other 'Speed Tests' Conducted to Validate Mobile Broadband Availability Data
- eSIM Cards FAQ | (PDF)
- FCC Speed Test FAQs | (PDF)
- Hearing Aid Compatibility for Wireline and Wireless Telephones | (PDF)
- International Calling Tip Sheet | (PDF)
- International Roaming: Using Your Mobile Phone in Other Countries | (PDF)
- Military Service Members and Wireless Phone Service | (PDF)
- Mobile Wallet Services Protection | (PDF)
- Operation of Wireless Microphones | (PDF)
- Plan Ahead for Phase Out of 3G Cellular Networks and Service | (PDF)
- Porting: Keeping Your Phone Number When Changing Service Providers | (PDF)
- Protect Your Smart Device | (PDF)
- Protecting Children from Objectionable Content on Wireless Devices | (PDF)
- Real-Time Text: Improving Accessible Telecommunications | (PDF)
- Spam: Unwanted Calls and Text Messages | (PDF)
- Specific Absorption Rate (SAR) For Cell Phones: What It Means For You | (PDF)
- Surcharges for International Calls to Wireless Phones | (PDF)
- Text-to-911: What You Need to Know | (PDF)
- TracFone Phone Unlocking Program | (PDF)
- Understanding Wireless Telephone Coverage | (PDF)
- Understanding Your Telephone Bill | (Word) | (PDF)
- Updating Your Smartphone Operating System | (PDF)
- Wireless 911 Service | (PDF)
- Wireless Connections and Bluetooth Security Tips | (PDF)
- Wireless Devices and Health Concerns | (PDF)
- Wireless Emergency Alerts (WEA) | (PDF)
- Wireless Phones and the National Do-Not-Call List | (PDF)
- Your Kid's First Phone | (PDF)
Miscellaneous
- Call Blocking Tools and Resources | (PDF)
- Consumer FAQ: Rules for Service Providers in Multiple Tenant Environments | (PDF)
- Dial 211 for Essential Community Services | (PDF)
- FCC/FEMA Tips for Communicating During an Emergency | (PDF)
- Interference with Radio, TV and Cordless Telephone Signals | (PDF)
- Porting: Keeping Your Phone Number When You Change Providers | (PDF)
- Local, Local Toll, and Long Distance Calling | (PDF)
- Protecting Your Privacy: Phone and Cable Records | (PDF)
- Recording Telephone Conversations | (PDF)
- Tech Transitions: Network Upgrades That May Affect Your Service | (PDF)
- Telecommunications FAQs for Travelers to Cuba | (PDF)
- Telephone Service for Incarcerated Individuals | (PDF)
- Ten Digit Dialing and the 988 Suicide & Crisis Lifeline | (PDF)
- Voice Over Internet Protocol (VoIP) | (PDF)
- When Your Telephone Company Discontinues Service | (PDF)