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Schools and Libraries 
Universal Service 
Support Mechanism 

Eligible Services List


CC Docket No. 02‐6; GN Docket No. 09‐51 

Released: September 27, 2012


The Federal Communications Commission’s rules provide that all services that are eligible for
to receive discounts under the Schools and Libraries Universal Service Support Mechanism
(otherwise known as the E-rate program or “E-rate”) are listed in this Eligible Services List
(ESL). The E-rate program is administered by the Universal Service Administrative Company


The E-rate program provides eligible schools and libraries discounts for eligible
services and products. Consistent with prior years, in each category the ESL first
lists the services and products that are eligible for funding, and then lists the
services and products that are not eligible for funding. Under the E-rate program, E-
rate funds are allocated according to rules of priority, with first priority given to
requests for telecommunications services, telecommunications, and Internet access
services; these services are listed in the “Priority One” section of the ESL. The
remaining available funds are allocated to requests for support for internal
connections and basic maintenance of internal connections; these services are listed
in the “Priority Two” section of this ESL. There is also a Miscellaneous section, and at
the end of this ESL, a Special Eligibility Conditions section and a Glossary, providing
additional information and definitions for many of the terms used herein.

Note on FCC Form 471. For Block 5 of the FCC Form 471, for Priority One services,
applicants must indicate the services they select as a Priority One
Telecommunications Service or Priority One Internet Access. The applicant may
select one or the other category depending on the provider of the service (i.e., if the
service is one that could be requested as a telecommunications service or Internet
access, but the applicant checks “Telecommunications Services” on Block 5, the
service needs to be provided by a “telecommunications carrier” (see “Special
Regulatory Requirements” in the Special Eligibility Conditions section below)). After
an applicant has complied with E-rate competitive bidding requirements and selected
its vendors, it may consult with each vendor about which service category in Block 5
of the FCC Form 471 the applicant should use in describing the service the vendor
will be providing. See also “Administrative Convenience” below for additional
information regarding combined service offerings.

Administrative Convenience. Some service offerings provide a combination of both
Internet access and telecommunications services, which are both Priority One
services. For example, a service provider may offer local phone service, long
distance service, and
Internet access for one price. For administrative convenience,
such a combined offering, if provided by a telecommunications carrier, may be
requested in the telecommunications services category of service on the FCC Form
471. Alternatively, funding may be requested as two separate requests, with the
price of the offering appropriately allocated between the telecommunications services
and Internet access categories.

CIPA Reminder.
The funding of Internet access in the telecommunications services
category does not relieve applicants of complying with the requirements of the
Children’s Internet Protection Act (CIPA) if the service request includes Internet

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 1

Additional information about eligibility requirements is available at USAC’s website at">, the reference area of the USAC website at">, and in Schools and Libraries
News-briefs availabl">e at
These documents are not incorporated by reference into the Eligible Services List.

This List, dated

September 27, 2012

may represent a change from prior funding
years and applies to funding requests for Funding Year 2013.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 2

Priority One

This section lists the Priority One telecommunications services, telecommunications,
and Internet access services, and other Priority One services for which E-rate
applicants may seek discounts.

Support is also available for maintenance and technical support appropriate to
maintain reliable operation when provided as a component of these services. Please
see the Miscellaneous section of this document for additional entries applicable to
these services, such as charges for installation and configuration.



Digital transmission services provide transmission from an eligible
school or library facility to other locations beyond the school or
library. Such services generally refer to data links that connect

multiple points using any available technology. An eligible digital

transmission service may be used to connect an eligible location
to the Internet or Internet2. Digital transmission services used to
link local networks are commonly called “wide area networks”

Eligible digital transmission technologies include, but are not
limited to:
Asynchronous Transfer Mode (ATM)
Broadband over Power Lines (BPL)
Digital Subscriber Line (DSL)
DS-1, DS-3
Frame Relay
Integrated Services Digital Network (ISDN, BRI, PRI)
OC-1, OC-3, OC-12, OC-n
Satellite service
Switched Multimegabit Data Service (SMDS)
T-1, T-3, Fractional T-1

Components required as an integral part of a digital transmission
service are eligible for discount, such as:

costs of a permanent virtual circuit (PVC)
 costs of trunk lines
 reasonable installation costs

-The telecommunications component of:

a distance learning capability

video, or

interactive television, is eligible for discount.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 3
Priority One

In addition, the telecommunications component of voice or video
conferencing services that provide a means for multiple users to
participate in group discussions may be eligible if the services are
limited only to eligible educational or library purposes.

E-mail Service
E-mail service is eligible. E-mail service may be included in the
cost of Internet access (listed above) or may be provided at a
separate cost, either as a fixed charge and/or on a per-user or
other basis.

Some e-mail services may include substantial ineligible features,
such as collaboration tools, and services to ineligible users.
Funding is limited strictly to the eligible portion of an electronic
mail service (i.e., the part of the service that provides for the
transmission of text messages and other information). E-mail
archiving is not eligible for discount.
Fiber or Dark Fiber Lit or dark fiber, provided by any entity, including a non-

telecommunications carrier, is eligible. Dark fiber is eligible as

long as applicants light the fiber immediately.
Certain maintenance and installation costs are also eligible,
including charges for installation of dark fiber within the property
line. For leased lit fiber, all special construction charges are
eligible. When lit fiber is leased as telecommunications, the
modulating electronics included as part of that service is eligible
as telecommunications.
Applicants should apply for the fiber service as Internet access, if
they select a non-telecommunications carrier to provide the fiber.
Funding requests for fiber must be submitted in the Internet
Access category of service if the service will not be provided by a
telecommunications carrier.
Costs to subscribe to interconnected Voice Over Internet Protocol
Voice Over
(VoIP) are generally eligible for E-rate discounts.
Internet Protocol
Internet Access
Support in this funding category is generally only available for

basic conduit access to the Internet but is not available for

content, equipment purchased by applicants, and services beyond
basic conduit access to the Internet. Basic conduit access to the
Internet may be used for access to Internet-based distance
learning and video conferencing services. Basic conduit Access
technologies include but are not limited to:
Broadband over Power Lines (BPL)-enabled Internet access
Cable Modem
Digital Subscriber Line (DSL)
Fiber/Dark Fiber
Satellite service
 Telephone dial-up
T-1 lines
 Wireless (For more details see the entry for “Wireless
Internet access”)

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 4
Priority One

Eligible Internet access may include features typically provided for
when provided as a standard component of a vendor’s Internet
access service. Such features may include:
Domain Name Service, Dynamic Host Configuration, and basic
Firewall protection against unauthorized use and access. Firewall
protection may not be provided by a vendor other than the
Internet access provider and may not be priced out separately.

A Wide Area Network can be eligible for funding as a part of
Internet access if the service is limited to basic conduit access to
the Internet.

Paging services are eligible when integral, immediate, and
proximate to the education of students.
Telephone Service
Costs to subscribe to a telephone service are generally eligible for
discount, including the costs for the following telephone services:

800 service, e.g., a toll-free telephone number for students
to contact school regarding questions about homework
Local phone service
Long distance telephone service
POTS (“Plain Old Telephone Service”)
Radio loop
Wireless telephone services, e.g., cellular service and
Personal Communications Services (PCS)
See the Internet Access category for the eligibility
of Wireless Internet access/e-mail plans for portable
Shared telephone service (only that portion of the shared
service relating to the eligible use and location may receive

Various payment options may be used with these eligible services,
and phone bills may include billing terms, such as, flat rate, local
measured service, and message rate service. Phone calling cards
may also be eligible, if they are used for an educational purpose.

Service to an eligible location for educational or library purposes
can provide voice communication, fax connections, modem
connections, 911 or an alarm.
Telephone Service
Telephone features indicated in this section are eligible for
discount if they are a component part of a telephone service.
Generally, this requirement means that these charges will appear
on the same bill as the telephone service itself.

900\976 Call blocking
Text messaging
Custom calling services
Direct Inward Dialing (DID)
Directory assistance charges
An inside wire maintenance plan is eligible as a component part of
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 5
Priority One

a telephone service only if charges are minimal.
Voice Mail Service
A voice mail service is eligible.

Voice mail equipment may be requested in the Internal
Connections category of service, but funding is not available for
end user products, such as answering machines.
Web Hosting
A web hosting service that provides a means for a school or
library to maintain a website on the Internet is eligible. This will

include storage, access, and website administration tools for the
creation and maintenance of the website. In addition, web
hosting may include password-protected pages, interactive
communication features such as blogging and webmail, and other
features that facilitate real-time interactive communication, such
as instant messaging and chat.

Note:Domain name registration is also eligible if it is necessary for
the creation of a school or library website.
Wireless Internet
A wireless Internet access service is eligible under the same
provisions as wired access to the Internet.

A wireless Internet access service designed for portable electronic
devices is eligible if used for educational purposes. Off-campus
use must be removed by cost allocation. Applications (including
GPS) for wireless devices are not eligible for discount.
Service/Data charges dedicated solely to the provision of these
applications are not eligible and require cost allocation.

Mobile hotspot service designed for portable electronics is eligible
if used for educational purposes. Off-campus use must be
removed by cost-allocation. Hardware costs of the mobile hotspot
embedded in or connected to the end-user device are not eligible.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 6
Priority One

NOT Eligible for E-
The following charges are


for E-rate support:
rate Funding as a

Priority One
-End User Equipment. Support is not available for end-user

-Ineligible Fiber Costs. Special construction charges to build out
dark fiber connections from an applicant’s facilities to an off-
premises fiber network are NOT eligible. Special construction
charges include design and engineering costs, project
management costs, digging trenches and laying fiber.
-Modulating Equipment. The purchase and ownership of
modulating electronics associated with lighting dark fiber is NOT
eligible as Priority One telecommunications but if it is on premises,
it may be eligible under the priority two internal connections
category if it meets the definition of internal connections.
Modulating electronics on applicant-leased dark fiber that is
leaving the school premises is NOT eligible.
-Dark Fiber Warehousing. Applicants are also not permitted to
use E-rate discounts to acquire unneeded capacity or warehouse
dark fiber for future use.
-The non-telecommunications components of a distance learning
service, video service, or interactive television service, such as a
scheduling service or services for creation, maintenance, and
storage of content are not eligible.
-Services that provide voice, video, or data connectivity
exclusively within school or library grounds are not eligible for
Priority One funding but may be eligible as Internal Connections
- Services to ineligible locations are not eligible.
- Applications (including GPS) for wireless devices are not eligible
for discount. Charges for services used solely for the provision of
these applications are not eligible.

-Other ineligible charges.

 End-user equipment
900\976 service
Broadcast “Blast” Messaging
Direct Broadcast and other services that provide broadcast
content or cable television
Directory advertising
 Extra costs for directory listings
Reverse directory assistance
 Charges for creation, configuration, or maintenance of
 Services that go beyond telecommunications services ,
such as monitoring services for 911, or an alarm telephone
 Telephone services that connect to a residential facility or
home, except as allowed by the Commission in FCC 10-175
for the residential areas of residential schools that serve
unique populations

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 7
Priority One

-Ineligible charges related to Internet access.
 Internet access that provides features or content that go
beyond basic conduit access to the Internet including
specialized services such as Virtual Private Network
 Charges for creation, configuration, or maintenance of
 Internet content or charges for the creation or display of
information. Applicants may accept an Internet Access
service with minimal content included if the content meets
the limitations for Ancillary Use. (See Special Eligibility
Conditions below for further information on Ancillary Use.)
Online backup solutions
 Costs attributable to the creation or modification of
information, or design such as a web site creation fee or
content maintenance fees.
 Charges to access Internet content or limited-access
 Charges for distance learning or video conferencing
utilities, such as web meetings or online collaboration
solutions, even if provided via the Internet
 Software, services, or systems used to create or edit
Internet content
Internet2 membership fees or dues
 Training regarding the use of the Internet
 Costs for training provided via the Internet
 Electronic library/on-line public access and associated

Separate pricing for the following components when not included
in the standard configuration of an Internet access service are



 Content filtering
Web Casting

-Ineligible charges related to web hosting

 Costs attributable to the creation or modification of
information, or design such as a web site creation fee or
content maintenance fees.
 Content supplied as part of a web hosting service created
by third-party vendors or the web hosting service provider
itself and any features or software involving data input or
retrieval other than the provision of applicant-created
content for an educational purpose (e.g. teacher web
pages or blogs).
 The parts of a web hosting service including, but not
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 8
Priority One

limited to, any portion of tools, capabilities or integration
with other systems such as: Student Information Systems
(SIS); databases; student attendance or grades or grade
management; course scheduling; tests or testing systems;
on-line/interactive education systems; and
learning/education management systems. (An eligible web
hosting service will also not include support for the
applications necessary to run online classes or collaborative
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 9
Priority One

Priority Two: Internal Connections

Eligibility Requirements for All Internal Connections:

Internal Connections are components located at the applicant site that are
necessary to transport information to classrooms, publicly accessible rooms of
a library, and to eligible administrative areas or buildings. Internal
Connections include connections within, between or among instructional
buildings that comprise a school campus or library branch, but do not include
services that extend beyond the school campus or library branch.

Components at the applicant site are eligible only if they are an essential
element in the transmission of information within the school or library. The
components must be necessary to transport information to the individual
classrooms or public areas of a library.

Internal Connections do not include services that extend across a public right-
of-way beyond the school or library facility.

Funding for Internal Connections is subject to the provisions of the “Two-in-
Five Rule.”



Cabling, connectors, and related components used for eligible
voice, video, and data transmission within an eligible location

are eligible for discount. Eligible components include:

 Cable (e.g., copper, fiber, coax, twisted pair)
 Jacks, panels, faceplates and wire managers
Conduit and raceway
 Other cabling components necessary to transport
information to the individual classrooms or public
areas of a library.

Consumable components are eligible only when included as
part of the original installation of eligible components.

Eligibility limitations
If cabling or cabling components are used for both eligible
and ineligible purposes, the cost of the ineligible portion must
be cost allocated.
Circuit Cards/
Circuit cards and related components, such as memory
modules/Random Access Memory (RAM), are eligible if they

are necessary for adequate performance of an eligible

component, for example, an eligible PBX, router, or server.

Network interface cards that are separately priced or used in
eligible equipment are eligible.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 10
Internal Connections

Processors and a processor terminator card are eligible if used
in an eligible component.

Phone modems may be eligible if used with an eligible server
or other eligible device for providing remote dial-in network
access, if the remote access is limited to connections from
eligible locations.
Components used to transport information from
telecommunication or Internet access facilities to the

individual classrooms or public areas of a library are eligible.

Such components may include:

Access Points used in a LAN environment
Multiplexers used as part of a LAN
Network Switches are eligible for discount when used
for an eligible purpose
Routers are eligible for a discount when used for an
eligible purpose
Wireless LAN Controllers

Voice/Video over IP components are eligible as Internal

Components such as those indicated above are typically
configured into a local area network or wireless area network.

Some products may have modules or features that are not
eligible, (e.g., content filtering, network management, and
caching). If these ineligible components are available
separately, or the applicant specifically seeks the ineligible
functions, their cost must be subtracted from the amount
eligible for discount.
Data Protection
Data protection components are used to ensure the continued

operation of eligible equipment by protecting equipment and

computer files from environmental or security hazards. The
following components are eligible if used to provide basic and
reasonable measures for data protection:

Proxy Server
Tape Backup when used as part of an eligible server
Virtual Private Network
Tape backup cartridge units are eligible when used as
part of an eligible server. A cartridge included with a
tape backup may be provided as an integral
component of the backup unit, if the cartridge is part
of the standard product configuration and provided at
no additional cost.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 11
Internal Connections

An Uninterruptible Power Supply (UPS)/Battery Backup that
protects eligible equipment is eligible as a data protection
component, but no funding will be provided for UPS systems
that can provide continued backup power for substantial
periods in excess of that necessary for basic power protection.

The following components used for the reliable operation of a
UPS are eligible:

UPS Interface Expander
Relay I/O Module
Interfaces, gateways, and antennas represent miscellaneous
components that are eligible when used for an eligible
purpose to transport information from telecommunications or

Internet access facilities to the individual classrooms or public

areas of a library.

The following components are generally eligible:

Cable Modem (but not for receipt of cable TV service;
may also be leased as part of Internet access service)
Channel Service Unit/Data Service Unit (CSU (may
also be leased as part of Priority One service)
Interface/Edge Device
Network Interface Device
Media Converter
Terminal Adapter
Voice/Fax network module

Eligibility limitations for antennas

Antennas and related components, such as satellite dishes
used for eligible purposes, are eligible for discount if they are
priced separately on a contract or are sold separately.
Antennas embedded in ineligible equipment such as computer
workstations are not eligible.

While an antenna Masts that supports eligible Internal
Connections is eligible, large antenna towers are not eligible
as Internal Connections.
Computers used as servers or similar centralized functions are

eligible if the use is necessary to transport information to the

individual classrooms or public areas of a library.

A server may be eligible depending on how it is used. An
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 12
Internal Connections

eligible server must serve as a conduit for information rather
than as a source for content. Servers typically provide
multiple functions. If servers are used for both eligible and
ineligible purposes, the cost of the ineligible portion must be
removed by cost allocation. The following servers are

Dynamic Host Configuration Protocol (DHCP)
Domain Name Service (DNS)
Firewall, or Proxy Server

The following servers are eligible only in certain cases:

Remote Access Components— Eligible if steps are taken to
ensure that remote access is limited to connections from
eligible locations. Remote access cannot be provided to
homes or other non-school or non-library sites, other
than eligible school-based residences and dorms.
Terminal Server— Eligible to the extent that the use meets
the other eligible server types indicated in this section,
but not eligible as a source for ineligible software
applications or other ineligible uses.
Web Server— Eligible if used to display content to users of
the Internet, but not eligible as a source for software
applications, database functions, or storage of end-user

One monitor per eligible server or other eligible component
requiring a visual display is eligible for discount. However,
special-purpose devices, such as large screen monitors, are
not eligible.

A KVM switch (“keyboard-video-mouse” switch) is eligible if
cost-effective in comparison to the individual components
Specific types of computer Software are eligible for discount.

Operating system software, such as network operating
system software required to obtain operation of an eligible
component, is eligible, including functionality provided with
the core operating system at no cost. Additional software
products available separately that provide optional
operational features are not eligible for discount.

E-mail software that is a server-based, shared product is
eligible. If such a software product provides substantial
additional functionality that is not eligible, such as archiving,
database, workflow, or groupware features, only the e-mail
portion of the product is eligible and the cost of the ineligible
portion must be cost allocated.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 13
Internal Connections

E-mail software or other eligible components that include
content filtering as an integral component part are eligible,
but a separately priced content filtering module or product is
not eligible.

Software for a server-based, shared voice mail system is

Software for server based, VoIP user licenses are eligible.

Client Access Licenses for eligible software products are

Virtualization software that is a server based, shared product
is eligible if used for an eligible server function. If such a
software product is used for or provides substantial
functionality that is ineligible, such as archiving, applications,
network management, a cost allocation to remove the
ineligible functionalities is required.
Storage Devices
Storage devices provide electronic data storage on magnetic

or other media. Devices include hard disk drives, CD ROM
drives, DVD drives, and floppy disk drives.

Storage products may be used to store the operating system
of an eligible product, such as a network server used for an
eligible purpose. (See the entry for Servers for further
information.) In addition, storage products may be used for
eligible e-mail files but not for e-mail archiving.

An eligible server or other eligible component that provides a
storage product, such as a DVD drive, as an integral
component part, at no additional cost, is eligible.
Centralized components that are an essential element in the
transport of telephone services within a school or library are

eligible. This includes:

Private Branch Exchange (PBX)
Key System (KSU)
Voice Mail
 VoIP Telephony Equipment

In addition, the following features are also eligible:

Automatic Route Selection (ARS)
E911 Reader Board
Voice Compression Module
Voice Interface Card

One switchboard/attendant console necessary for operation of
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 14
Internal Connections

each eligible PBX or eligible Centrex telephone service is

An intercom system that is an integral component of a PBX or
other eligible product that is included in the cost of the
eligible component is eligible
Centralized video necessary to transport information to the
individual classrooms or public areas of a library are eligible.

This includes:

Master Control Unit
Multipoint Control Unit
Video Amplifier
Video Channel Modulator
Enhanced Multimedia Interface

Equipment that is used to control the programming,
distribution, and selection of video content may be eligible, if
used in the transport of information to individual classrooms
or public areas of a library. However, such components are
not eligible if used in end-user equipment and/or are operated
directly by end-users.
Other Eligible
Documentation in hard copy or electronic form is eligible for
discount if it is basic and is provided as part of the purchase
of eligible components.

Racks are eligible only to the extent that the components they

contain are eligible. A surge protector provided as an integral
component of a rack or cabinet, without a separately
identifiable cost can be included in the cost of the rack or
cabinet, but a separately priced surge protector is not eligible.

System improvements and upgrades to eligible components
are eligible for discount. Memory upgrades, for example, to
eligible servers are eligible, but memory upgrades would not
be eligible in end-user workstations.

Please see the Miscellaneous section of this document for
additional entries applicable to Internal Connections, such as
charges for installation and configuration.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 15
Internal Connections

NOT Eligible for
Products and services are only eligible as Internal
E-rate Funding
Connections if they are an essential element in the
as Internal
transmission of information within the school or library.

The following components are


Asbestos removal

Electrical system upgrades
 Multimedia content, such as encyclopedias on CD
ROM, video information, etc., and also multimedia kits
Intercom and public address (PA) system
Spare parts
 External speakers (except when provided at no cost as
an integral part of an eligible component)
Test Equipment
Consumable Kits which contain installation tools
 Wiring and components providing electrical service or
for radio or television broadcast or cable services
 Network interface cards that are embedded in
ineligible equipment (such as end-user equipment) or
included in the pricing for ineligible equipment
Phone modems that are provided in or with end-user
equipment, or used to provide dial-in access from
ineligible locations such as homes or other non-school
or non-library sites
Lightning Arrestor
Surge Protector
Power Distribution Units
Power Strips
Disaster Recovery
Environmental Monitoring
 Components that are installed in standby mode,
redundant, not active and online, or otherwise not an
essential element in the transmission of information
within the school or library

Ineligible Servers:

 Storage of application software, databases accessed
by end users, or end-user files other than e-mail files
 End-user personal computers/workstations, even if the
device also provides server functionality
Caching server and print server. (However, caching
and print server features provided by the core network
operating system may be utilized if the principal
function of the server is for other purposes that are
Laptop (presumed to not be eligible because a laptop
is typically used as an end user workstation).

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 16
Internal Connections

Ineligible Software:

 All end-user software such as curriculum and
productivity software
Softphones for VoIP
Application Software other than server-based, shared
 Software used to develop new applications
Network management software
 Operating system software for end-user computers
 Security software/Utility software, such as anti-virus
and anti-spam software
 Client Access Licenses for ineligible software products

Ineligible Storage:

 Devices used to supplement storage requirements of
personal computers on a network. For example,
storage devices are not eligible if used to store the
following information: end-user files other than
eligible e-mail files; application software; other
ineligible software; archival information including
archived e-mail files; caching information
 Storage devices in end-user components, such as end-
user computer workstations
 Consumable storage, such as floppy disks, recordable
CD ROM media, and cartridge magnetic tape
 Video Content Storage

Ineligible Data Protection Components:

Intrusion Detection/Intrusion Prevention
Online Backup Solutions
 Tape backup cartridge units when part of a PC or
 Cost of purchasing additional or separate tapes

Ineligible Interfaces, Gateways, Antennas:

Antennas and other components used for the receipt of over-
the-air radio and television broadcast signals or for radio
signals from cable television operators.

Ineligible Telephone Components:

Automatic Call Distribution System (ACD)
Call Accounting System
Call Sequencer
Homework Hotline
Station Message Detail Recording (SMDR)
 An intercom or public address system

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 17
Internal Connections

Ineligible End-user Equipment:

Computer workstations including personal computers
and laptops
 End-user telephone sets
Fax machine
 Cameras
 Microphones
 Videotape recorders
Personal digital assistants, smartphones, and tablets
CD/DVD player
Two-way radio
 End-user Telephones and end-user voice mail such as
answering machines are not eligible. In addition,
telephone components not essential for the transport
of telephone services within the school or library are
not eligible (unless included as an integral component
of a standard product offering for an eligible product,
at no additional cost).
Interactive White Boards

Ineligible Video Components:

 End-user video equipment and equipment for the
creation of video content is not eligible for discount.
Examples include video monitors, televisions, video
cameras, and video recorders and playback devices.
Broadcast and cable television equipment used for the
display or distribution of broadcast and cable television
See the Miscellaneous section of this document for
additional entries applicable to Internal Connections. For
example, finance charges and termination charges are not

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 18
Internal Connections

Priority Two: Basic Maintenance of Internal Connections

Basic maintenance of internal connections (BMIC) ensures the necessary and
continued operation of eligible internal connection components at eligible locations.

Funding will be provided for the eligible portion of a technical support contract that
includes services that exceed BMIC, if the ineligible portion of the contract can be
cost allocated. Technical support contracts that cannot be cost allocated to remove
costs that are beyond BMIC, are ineligible in their entirety.

All requests in this category are for services to be delivered within the July 1 to June
30 Funding Year.

Although Internal Connections is subject to the provisions of the “Two-in-Five Rule,”
this rule does not apply to Basic Maintenance of Internal Connections (“BMIC”).

Necessary basic maintenance services are defined as follows:
and Technical
“but for the maintenance at issue, the connection would not
Support of
function and serve its intended purpose with the degree of
reliability ordinarily provided in the marketplace to entities
receiving such services without E-rate discounts.” 47 C.F.R. §

54.506(b). The following basic maintenance services are


 Repair and upkeep of eligible hardware
 Wire and cable maintenance
 Basic technical support
 Configuration changes

Basic maintenance is eligible for discount only if it is a
component of a maintenance agreement or contract for eligible
components. The agreement or contract must specifically
identify the eligible components covered, including product
name, model number, and location. Reimbursements for BMIC
will be paid for the actual work performed under the agreement
or contract.
NOT Eligible
The following products and services are


for E-rate

Funding as
Unbundled Warranties, including prepaid retainers for
service that may not actually need to be performed.
Maintenance of
 On-site technical support (i.e., contractor duty station at
the applicant site) when off-site technical support can
provide basic maintenance on an as-needed basis,

unless applicants present sufficient evidence

demonstrating that on-site technical support is more
cost-effective than utilizing off-site support.
 Services such as network management and 24-hour
network monitoring.
 Help desks that provide a comprehensive level of
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 19
Basic Maintenance of Internal Connections

support beyond basic maintenance of only eligible

In addition, software Client Access Licenses are not eligible as
Basic Maintenance. However, Client Access Licenses for
eligible software products may be eligible in the Internal
Connections funding category.

Eligible basic maintenance does not include services to
maintain ineligible equipment, to enhance the utility of
equipment beyond the transport of information, or to provide
diagnostic services in excess of those necessary to maintain
the equipment’s ability to transport information.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 20
Basic Maintenance of Internal Connections


Additional miscellaneous services associated with Priority One and Priority Two
services are eligible for funding. When requesting these services on the FCC Form
471, applicants should list these miscellaneous services in the same category as the
product or service being installed or obtained—Telecommunications Services,
Internet Access, Internal Connections, or Basic Maintenance of Internal Connections.
The miscellaneous services and products in this section related to
Telecommunications should be requested in the Telecommunications Services or
Internet Access category, depending upon the nature of the service provider.

Product Type


Installation and
Installation, activation, and initial configuration of eligible
components are eligible if they are part of a contract or bid

for those eligible components. Such eligible services may

include basic design and engineering costs and basic project
management costs, if these services are provided as an
integral component of the installation of the relevant

In addition, on-site training is eligible as a part of installation
services but only if it is basic instruction on the use of eligible
equipment, directly associated with equipment installation,
and a part of the contract or agreement for the equipment.
Training must occur coincidently or within a reasonable time
after installation.
Fees and charges that are a necessary component of an
Fees and
eligible product or service are generally eligible, including:

 Change fees

 Freight assurance fees
 Shipping charges

The following fees and charges are eligible only if a contract
with a vendor for eligible product or services specifically
provides for these costs:

 Per diem
 Travel time

A manufacturer’s multi-year warranty for a period up to three
years and provided as an integral part of an eligible
component, without a separately identifiable cost, can be
included in the cost of the component.

Lease fees to rent or lease eligible components are eligible.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 21

Taxes, surcharges, and other similar, reasonable charges
incurred in obtaining an eligible product or service are
eligible. This includes customer charges for universal service
fees, but does not include additional charges for universal
service administration.
A reasonable contingency fee is eligible only if it is a regular
business practice of the service provider. This fee will be
reimbursed only if the work is performed.
In addition to items indicated in other sections of this Eligible
Services List, the following items are


Components that
are NOT Eligible

 Interest or finance charges

 Late payment fees
 Performance bond
 Termination charges

Any product or service that is duplicative of a service for
which funding has already been requested. Services that
provide necessary bandwidth requirements, such as multiple
T-1 lines, when appropriate for the population served and the
services to be received, are not duplicative.

Failover products or services are not eligible. Any stand
alone products or services that are only utilized when the
primary fails are not eligible.

Broadcast television, cable television, Instructional Television
Fixed Service (ITFS), and satellite television are not eligible
for discount.

Creation of software programs or functions, such as through
computer programming is not eligible.

Ineligible Installation and Configuration:

Consulting services not directly tied to and coincident with
basic installation and configuration of eligible services are not
eligible. Services and components that are


include, but are not limited to the following:

 Initial planning to determine the technology and/or
components to be deployed.
 Network architecture design.
 Development of technology plans.
 Application assistance, program advice, and other
activities not tied directly to actual installation and
initial configuration of components.
 Labor costs for school and library personnel.
 Costs for contractor personnel to operate components.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 22

 Costs for network management software, services,
and equipment.
Test equipment and tools.
 End-user training, such as training of teachers and
staff in the use of covered services in their programs
of instruction or for professional development.
 Construction costs, other than incidental charges to
restore a facility to pre-installation conditions.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 23

Special Eligibility Conditions

The following section lists additional requirements relating to eligible services and
products. The Universal Service Administrative Company also maintains documents
providing more details regarding the administration of the E-rate program on the
Schools and Libraries Division website, available at"> These
documents are not included by reference in this Eligible Services List.

Ancillary Use
If a product or service includes ineligible functionality,
then, in general, the proportionate cost of this
functionality must be removed from funding requests
through a cost allocation process. However, in certain
limited cases, if any ineligible functionality is not
significant and strictly ancillary to the principle uses of the
product or service, the full product or service may be
eligible for discounts.

The following conditions are considered when evaluating
whether ineligible functionality is ancillary: (1) a price for
the ineligible component cannot be determined separately
and independently from the price of the eligible
components, and (2) the specific package remains the
most cost-effective means of receiving the eligible
services, without regard to the value of the ineligible
functionality. In addition, the applicant may not be
specifically seeking one or more of the ineligible

Funding requests that include only a single price for
components that contain both eligible and ineligible
functionality, and fail to meet the requirements for
Ancillary Use, are fully ineligible. Therefore, applicants are
encouraged to utilize a cost allocation process to remove
ineligible functionality whenever feasible. For further
information, see">Cost Allocation Guidelines for Products">and Services.
Cost Allocation
If a product or service contains both eligible and ineligible
features, an applicant may use cost allocation so that
partial funding can be provided. Any cost allocation must
be based on tangible information that provides a
reasonable and appropriate delineation between the
eligible and ineligible components. When no cost
allocation is provided for funding requests that require
cost allocation, USAC will contact the applicant to request
such cost allocation. See the web document">“Cost">Allocation” for additional information.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 24
Special Eligibility Conditions

Cost Allocation for
File servers and other components can be used
File Servers
simultaneously for multiple purposes, some of which are
eligible and some not eligible. Cost allocation is required to
remove any ineligible functionality from funding requests.
However, the exact usage of a file server or other product
with multiple uses may be difficult to determine before the
product is installed and utilized. A simplified method of
cost allocation is available to accommodate this situation.
It is based on a simple averaging process of the different
functions of the product and is described more fully in the
web document “">Cost Allocation.”
Eligible Users and

Educational purposes.

E-rate support may be provided
only for eligible products or services that will be used
primarily for educational purposes. Activities that are
integral, immediate, and proximate to the education of
students or the provision of library services to patrons,
qualify as “educational purposes.” The presumption is
that activities on school or library property meet this
Residential schools that serve students with special
circumstances – schools on Tribal lands; schools
designated to serve students with medical needs; schools
designed to serve students with physical, cognitive or
behavioral disabilities; and schools where 35 percent or
more of their students are eligible for the National School
Lunch Program (NSLP) – are eligible for support. Some
services outside of a school or library location may also be
eligible for discount in certain cases, such as use by
teachers or other school staff while accompanying
students on a field trip or sporting event.
The term “school or library property” includes a district
office or similar facility, but does not include businesses or
organizations separate from a school or library
organization. For example, the facilities of a business that
has contracted with a school to provide bus service do not
constitute a location eligible for E-rate support.
Employees of a school or library with a normal duty station
at an eligible location are eligible users. Employees of a
non-school or non-library activity, even if located on
school or library property, such as a state government
office with responsibilities other than education or library
services (e.g., a division of motor vehicles), are not
eligible users.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 25
Special Eligibility Conditions

Special Regulatory

Telecommunications Services:

If the applicant seeks a
telecommunications service, support will be available only
if the telecommunications service is provided by a
telecommunications carrier, that is, a company that offers
telecommunications services on a common carriage basis.
A telecommunications service is “the offering of
telecommunications for a fee directly to the public, or to
such classes of users as to be effectively available directly
to the public….” All telecommunications carriers must be
common carriers and are required by the Commission to
file FCC Form 499A (Telecommunications Reporting
Worksheet). Supported telecommunications services
provided by telecommunications carriers include all
commercially available telecommunications services.


Supported telecommunications
can be provided in whole or in part via lit or dark fiber by
any entity, including non- telecommunications carriers.
Telecommunications is defined as “the transmission,
between or among points specified by the user, of
information of the user’s choosing, without change in the
form or content of the information as sent and received.”

Internet access.

If the applicant seeks Internet access,
support will generally be available only for basic conduit
access to the Internet. “Internet access” is defined in
section 54.5 of the Commission’s rules. Some Internet
Access services may include features that are not
themselves eligible, such as specialized content, caching
services, and/or filtering services. In general, funding
requests that provide only a single price for a product or
service that contains both eligible and ineligible
functionality are fully ineligible. However, cost allocation
may be used to provide separate pricing for the eligible
and ineligible components.

Two-in-Five Rule
The “Two-in-Five Rule” allows each eligible entity to obtain
support for Internal Connections funding requests every
two out of five years. This limitation applies only to
Internal Connections and not to requests appropriately
categorized as Telecommunications Services, Internet
Access, or Basic Maintenance of Internal Connections.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 26
Special Eligibility Conditions

Wide Area


WAN Restriction. WANs cannot be built or
purchased using E-rate support but WAN facilities may be

Lease of Wide Area Network Infrastructure.
Facilities that provide a Wide Area Network may be leased
by applicants as a Priority One service. Limitations apply
to the reimbursements that are available for initial
implementation costs (leased equipment and its
installation) of service provider infrastructure. Th">e Wide">Area Network Fact Sheet has further details about
exclusive access limitations, amortization requirements,
and other eligibility conditions for lease of Wide Area
Network functionality.

WAN Versus LAN Components (On-Premise Priority
One Equipment). For data and other networks, the
distinction between Wide Area Network (WAN)
functionality and Local Area Network (LAN) functionality is
important. FCC rules establish a rebuttable presumption
that a connection does not constitute an Internal
Connection if it crosses a public right of way. In order to
determine what may be properly funded as Internal
Connections, a demarcation point between a Wide Area
Network service and the Local Area Network components
must be established. This approach is described more
fully in the web document"> On-premise Priority 1">Equipment located in the SLD Reference Area of the USAC
web site.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 27
Special Eligibility Conditions


800 Service
800 Service provides toll calling that is paid by
(Telephone Service)
the called party rather than the calling party.
The name comes from the original Area Code
used for all toll-free numbers. Current and
future “800 Service” area codes use the
convention 8NN, when N is a specific digit, for
example 888, 877, and 866.
900/976 Call Blocking
Call Blocking is a monthly or recurring
(Telephone Service
telephone company charge for the blocking of
calls, such as to 900 or 976 numbers. The
blocking prevents callers from completing calls
to 900 or 976 numbers.
900/976 Charges
“900” is an area code used to reach a wide
(NOT Eligible for E-rate
range of information providers. Examples of
Funding as Priority One
the information that may be provided via a 900
number are adult content programming,
weather reports, lottery results, or caller voting
for various topics such as television polls. 900
service calls are charged to the party
originating the call. Charges for accessing 900
calls are often included in the toll charges on
the local telephone bill. 976 service provides a
local, pay-per-call telephone service.
911/E911 Trunks/Lines
911 and E911 trunks or lines are dedicated
(Telephone Service)
telecommunications links specifically or
exclusively used for connection between a
school/library and a Public Safety Answering
Point (PSAP).
Access Point
An Access Point is a base station in a wireless
(Data Distribution)
LAN. Access points are typically stand-alone
devices that may plug into an Ethernet hub or
server or may provide a repeater function for
wireless networks.
Alarm Telephone Line
An alarm telephone line is a
(Telephone Service)
telecommunications line specifically dedicated
to a school or library burglar or fire alarm
system. It may be the equivalent of a POTS
line or a dedicated line between the school or
library and the alarm company.
An antenna is a device for transmitting and/or
receiving radio frequency signals.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 28

Application Software
Application software applies to software
(Not Eligible for E-rate
accessed directly by end users, such as word
Funding as Internal
processors, spreadsheets, utility, anti-virus,
Connections Components)
and graphics programs.
Asbestos Removal
Some older buildings were constructed using
(Not Eligible for E-rate
products that contain asbestos, which has been
Funding as Internal
determined to be harmful to health.
Connections Components)
Renovations and installations in such buildings
require special treatment, such as, asbestos
Asynchronous Transfer Mode
ATM is a high-speed Digital Transmission
Service that can provide bandwidth of 622
(Digital Transmission
Megabits per second or higher.
Automatic Call Distribution
An Automatic Call Distribution (ACD) system,
System (ACD)
typically used with a PBX, provides a means of
(NOT Eligible for E-rate
automatically distributing calls evenly on a next
Funding as Priority One
available agent basis, so that productivity is
maintained and inbound calls are handled
efficiently. The system also allows the
monitoring of operation on a real-time basis.
Additionally, some systems compile historic
reports that may enable better utilization of
resources for handling incoming calls.
Automatic Route Selection
Automatic Route Selection (ARS) is a PBX and
Centrex service that allows for automatic
(Telephone Components)
selection of the most efficient and cost-
effective route. It may also be referred to as
“least cost routing”. By using the ARS feature,
outgoing phone calls from PBX and Centrex
stations are routed to the most cost-efficient
service or facilities.
A bridge is a data communications device that
connects two or more network segments, often
translating information from one type of
network protocol to another.
Broadband over Power Lines
Broadband over Power Lines (BPL) is a carrier
current system installed and operated on an
(Digital Transmission
electric utility service as an unintentional
radiator that sends radio frequency energy on
(Internet Access)
frequencies between 1.705 MHz and 80 MHz
over medium voltage lines or low voltage lines
to provide broadband communications. It is
also located on the supply side of the utility
service’s points of interconnection with
customer premises.

Schools and Libraries Eligible Services List for Funding Year 2013 – Page 29

Broadcast and Cable
Broadcast/cable equipment applies to
Television Equipment
equipment used in the transmission or receipt
(Video Components
of broadcast TV, broadcast radio, broadcast
satellite, or cable television service.
Broadcast “Blast” Messaging
Broadcast “Blast” Messaging is a service that
(NOT Eligible for E-rate
allows for a message to be created and
Funding as Priority One
delivered to a user defined group typically via
voice or text message.
Cable Modem
A cable modem is a modem designed for use
(Internet Access)
on a TV coaxial cable circuit and provides a
high-speed data path. It can provide high-
speed access to the Internet over a cable
television line.
Cabling refers to the wires or groups of wires
capable of carrying voice, video, or data
transmissions. Cabling provides electrical (or,
in the case of fiber optics, lightwave)
connectivity between points.
Caching is a method that stores recently
accessed information. Caching components,
(Storage Devices—Ineligible)
such as, caching servers, store information

locally so that the information is accessible

more quickly than if it must be transmitted
across a network from a distant server.
Caching Service
A caching service is a special high-speed
(NOT Eligible for E-rate
storage mechanism at the border of a network
Funding as Priority One
and the Internet that holds frequently accessed
Internet information, thereby reducing retrieval

times for information often requested from the
Call Accounting System
A Call Accounting System records information
(Not Eligible for E-rate
about telephone calls. It can provide
Funding as Internal
comprehensive information about call costs by
Connection Components)
associating call records with users, phone
extensions, or profiles.

Such systems may include Station Message
Detail Recording (SMDR) or Call Detail
Recording (CDR), which are software/hardware
PBX components that provide the capability to
generate reports on call details such as call
duration, PBX station number, time and date,
dialed number, and cost of call.
Call Sequencer
An Automatic Call Sequencer is a component
(Not Eligible for E-rate
used with a PBX or Key system. The call
Funding as Internal
sequencer distributes incoming telephone calls
Connections Components)
among a select number of stations or
telephones. Some call sequencers are
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 30

designed to generate statistical reports on
number of calls and how calls were handled.
Cartridge Magnetic Tape
Cartridge magnetic tape is used in tape backup
(Not Eligible for E-rate
devices, and provides replaceable and archive
Funding as Internal
storage capacity.
Connections Components)
CD/ DVD Player
A Compact Disc or Digital Video Disc (CD/DVD)
(Not Eligible for E-rate
Player is a device that plays or reproduces the
Funding as Internal
music, voice, and/or video from a CD or Digital
Connections Components)
Video Disc.
Cellular Service
Cellular Service uses radio transmissions to
(Telephone Service)
provide a wireless telephone service.
Centrex is a business telephone service that
(Telephone Service)
consists of a wide variety of features, such as,
call forwarding and call transfer, provided by
central office software.
Change Fees
Change fees are charges imposed for the
(Miscellaneous Fees and
modification of an existing service.

Channel Service Unit /Data
A CSU/DSU is a device that terminates a digital
Service Unit (CSU/DSU)
channel at a customer’s premises. A CSU/DSU
often serves as a demarcation between a local
network and wide area network facilities.
Circuit Cards
Circuit cards provide microprocessors,
(Circuit Cards)
transistors, and other components on a circuit
board. Circuit cards often are designed to fit
into a slot of a larger component, such as a
telephone PBX, router, or computer.
Client Access Licenses
A Client Access License is a software licensing
approach used by some vendors that provides
authorization to access a software product.
CODEC / Video Encoder
A CODEC (coder/decoder), also known as a
(Video Components)
video encoder, is a device comprising an
encoder and decoder in the same equipment.
The CODEC produces a coded output and
compresses and decompresses audio and video
Conduit and Raceway
Conduit and raceway are metal or plastic pipe
or channels used to protect cable.
Conferencing Services
Conferencing Services provide a means for
(Digital Transmission
multiple users to participate in group
discussions via telephone circuits or video
Connectors are devices that connect wires or
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 31

Consumable Components
Consumables consist of miscellaneous
components that are depleted with use, such
as tape, splicing materials, labels, and wire
Consumable Kits
Consumable Kits include installation tools and
(Not Eligible for E-rate
consist of miscellaneous components that are
Funding as Internal
depleted with use, such as tape, splicing
Connections Components)
materials, labels, and wire wrap.
Contingency Fee
A contingency fee is a specific dollar allowance
(Miscellaneous Fees and
for possible unforeseeable elements that may
occur within the scope of a project.
Copper-to-fiber (TX-to-FX)
A Copper-to-fiber converter, also known as a
TX-to-FX converter, is a device that converts a
copper connection to a fiber optic connection.
Couplers are passive devices that accept one
input broadband signal and replicate it onto
another or multiple outputs.
Custom Calling Services
Custom calling services extend the features
(Telephone Service
available with telephone service. Features
available include (but are not necessarily
limited to) call waiting, 3-way calling, speed
calling, distinctive ring, and call forwarding.
Dark Fiber Service
Dark fiber refers to fiber optic cable for which
(Dark Fiber)
the service provider has not provided

modulating electronics.
Digital Subscriber Line (DSL)
Digital Subscriber Line (DSL) is a technology
that provides high-speed connections over
telephone lines. Different types of DSL service
are available, using descriptions such as ADSL,
HDSL, and SDSL. The DSL family of
technologies sometimes goes by the general
name xDSL.
Direct Broadcast Satellite
Direct Broadcast Satellite (DBS) is a technology
that uses satellite to transmit TV programs to
(NOT Eligible for E-rate
subscribers. The transmitted signals are
Funding as Priority One
received using individual rooftop antennas.
Program reception of the subscriber is limited
to those channels broadcast by a specific
Direct Inward Dialing (DID)
Direct Inward Dialing (DID) service allows
(Telephone Service
outside calls to be directed to a Private Branch
Exchange station line without the use of an
Directory Advertising
Directory Advertising is advertising in a
(NOT Eligible for E-rate
telephone directory yellow pages, Internet, or
Funding as Priority One
elsewhere. This may be provided by the
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 32

telephone company or another entity.
Directory Assistance Charges
Directory Assistance Charges are those charges
(Telephone Service)
assessed for calls made to 411 or other
Directory Assistance numbers such as (201)
555-1212 for information. Typically charges
are assessed on a per call basis.
Directory Listings
A telephone company directory contains an
(NOT Eligible for E-rate
alphabetical listing, by name, of all telephone
Funding as Priority One
subscribers (except those requesting unlisted
or non-published service). Typically, the initial
directory listing is provided free of charge to
the subscriber, but extra-cost services are
available, such as additional listings, unlisted or
non-published numbers, and bolded entries.
Disaster Recovery
Disaster recovery describes a means of
(Not Eligible for E-rate
restoring service to a computer network that
Funding as Internal
has suffered a disaster. Such costs may
Connections Components)
include the rental of a site that houses links
and equipment that is modeled after the
damaged network.
Distance Learning
Distance Learning utilizes video and audio
(Digital Transmission
technologies to allow students who are
remotely located from other students or the
lecturer to participate interactively with the
Documentation includes support material
(Other Eligible Internal
provided in the form of paper or electronic
Connections Components)
media. It may include diagrams, blueprints,
equipment specifications, or instruction
manuals for services and products.
Domain Name Registration
A Domain Name indicates an address of
(Internet Access)
location on the Internet. For the e-mail
address portion of a symbolic, the
domain name is Domain Name
Registration is the registering of the name and
the charge associated with the registration
Domain Name Service (DNS)
Domain names, such as">, are
(Internet Access) (Servers)
alphabetic, so they are easier to remember
than the IP addresses on which the Internet is
based. A Domain Name Service translates the
alphabetical names input by users into the IP
addresses used by Internet devices.
DS-1 is a type of Digital Transmission Service,
(Digital Transmission
and stands for “Digital Signal, level 1.” It
operates at a bandwidth of 1.544 megabits per
second. Other DS levels—DS-2, DS-3, and DS-
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 33

4—operate at higher bandwidths.
Duplicative Services
Duplicative services are those that deliver the
(Other Miscellaneous
same functionality, to the same population, in
Ineligible Components)
the same location, during the same period of

Dynamic Host Configuration
Standard networks need each computer to
Protocol (DHCP)
have a unique address for communication to
(Internet Access)
occur. Dynamic Host Configuration Protocol
(DHCP) is a system that provides this unique
address from a central computer so that each
individual computer does not need to be
separately configured.
E911 Reader Board
The E911 Reader Board is adjunct hardware for
a PBX and is used to access E911 Emergency
Electrical System Upgrades
Electrical system upgrades refer to products
(Not Eligible for E-rate
and services that provide, upgrade, or enhance
Funding as Internal
the provision of electrical power.
Connections Components)
E-mail stands for “electronic mail.” E-mail or
electronic mail, is a system for sending text
messages and other information across a
E-mail Archiving
E-mail archiving is a form of electronic
recordkeeping that often includes compressing
e-mail files to make greater inbox space
(Storage Devices)
E-mail Service
An e-mail service provides for the transmission
of text messages and other embedded data

such as file attachments. It also enables the
transmission of messages over a local network
or the Internet.
Enhanced Multimedia
The EMMI is an interface that gives PC and
Interface (EMMI)
workstation users on ATM
(Video Components)
networks the ability to send and receive full-

motion, high quality video, CD quality
stereo and high speed data. Signals are
transformed into ATM cells
and transported optically, using the
Synchronous Optical Network (SONET)
Environmental Monitoring
Environmental monitoring components provide
information about heat, humidity, or other
(Not Eligible for E-rate
factors in order to provide a warning system for
Funding as Internal
conditions that may affect the correct operation
Connections Components)
of equipment. For example, an environmental
monitoring card is sometimes available as an
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 34

optional feature of an uninterruptible power
supply and is used to monitor the
environmental conditions of a rack, computer
room, or data center.
Ethernet is a type of Digital Transmission
(Digital Transmission
Service. Traditionally, Ethernet operates at a
bandwidth commonly known as 10Base-T
which is equivalent to 10 megabits per second
(Mb/s). 100Base-T at 100 Mb/s and Gigabit
(1,000Mb/s) are also available.
Faceplates are covers that fit over a jack,
outlet, or dial.
Failover is generally a component or service
(Other Miscellaneous
which is activated if the primary component or
Ineligible Components)
service loses its capability to function.

Fax Machine
A facsimile, or fax, machine is a device in which
(Not Eligible for E-rate
the image of a document is electronically
Funding as Internal
transferred over the telephone network and
Connections Components)
printed out elsewhere.
Fiber Optics or Fiber
Fiber Optics is a technology that uses light to
(Digital Transmission
transport information and can provide a Digital
Transmission Service.
Filtering Service
A filtering service protects users from
(NOT Eligible for E-rate
dangerous or inappropriate content most often
Funding as Priority One
by selectively blocking certain words or certain
Internet sites.

A firewall is a hardware and software
(Internet Access)
combination that sits at the boundary between
(Data Protection)
an organization’s network and the outside
world, and protects the network against
unauthorized access or intrusions.
Flat Rate
Local telephone companies use several
(Telephone Service)
methods to bill customers for local phone
service, such as Flat Rate, Message Rate, and
Local Measured Service. Flat Rate is a billing
method for telephone service that, for a set
price per month, provides a user an unlimited
number of local calls.
A Frame Relay Assembler/Disassembler (FRAD)
is a communications device that breaks a data
stream into frames for transmission over a
Frame Relay network and recreates a data
stream from incoming frames. A Frame Relay
router serves the same purpose but provides
more intelligence in avoiding congestion.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 35

Frame Relay
Frame relay is a type of Digital Transmission
(Digital Transmission
Service. Frame relay networks in the United
States support data transfer rates at T-1
(1.544 Mbps) and T-3 (45 Mbps) speeds.
Freight Assurances
Freight assurance fees are fees assessed to the
(Miscellaneous Fees and
purchaser for the guarantee of safe delivery to
their premises of goods, i.e., they provide
shipping insurance.
A gateway is a network device that acts as an
entrance to another network and often is used
to connect two otherwise incompatible
Hard Disk Drives
Hard disk drives are storage devices that
(Storage Devices)
consist of magnetic platters that spin like a
record player and magnetic pickup devices,
called heads, that are like the needle of a
record player. The magnetic platters and
heads are sealed in a vacuum in order to
maintain tight tolerances and enhance service
Homework Hotline Equipment
Homework Hotline equipment includes an
(Ineligible for E-rate Funding
automated response or call routing system that
for Internal Connections
provides information to callers about school
Homework Hotline Service
A Homework Hotline Service is typically
(Telephone Service )
provided as a toll-free telephone number for
students to contact the school regarding
questions on homework.
Hubs are central connection points for some
(Data Distribution)
types of local area networks with
interconnecting cabling from many individual
devices, such as computer workstations,
printers, servers, and other hubs.
Inside Wire Maintenance Plan
An Inside Wire Maintenance Plan is a monthly
(Telephone Service)
recurring charge that provides for the repair,
replacement, and maintenance of customer
owned inside-premise wire. Cost of the service
is sometimes included in regular monthly bills
for local and long distance telephone services.
Integrated Services Digital
Integrated Services Digital Network (ISDN) is a
type of Digital Transmission Service that uses
(Digital Transmission
traditional phone lines to transmit digital voice
and data over telephone lines. There are two
types of service. Basic Rate Interface (BRI)
provides a total bandwidth of 144 kilobits per
second. Primary Rate Interface (PRI) provides
a total bandwidth of 1.544 megabits per
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 36

Interactive Television
Interactive TV (ITV) provides a means for a
(Digital Transmission
viewer to interact with the television set in
ways other than controlling the channels,
volume, and/or handling videotapes. In an
educational setting, such as in a school, ITV
provides a means for teachers and students
who are remotely located in different places to
conduct a class and to interact with each other.
ITV also requires a special “set-top box” to be
added to the existing television set.
Interactive White Board
An Interactive White Board is a device that
(Not Eligible for E-rate
allows for end-users to display information with
Funding as Internal
a vast array of interactive features such as
Connections Components)
online annotation, the ability to control a
personal computer, and distance learning.
An intercom is an internal communication
(Not Eligible for E-rate
system, originally consisting of multiple
Funding as Internal
speaker/microphone devices connected into an
Connections Components)
amplifier system. Currently, most intercoms
are a part of telephone systems, although
separate intercom systems continue to be used
in many schools.
Interconnected Voice over
Interconnected VoIP is defined as a service that
Internet Protocol
(1) enables real-time, two-way voice
(Interconnected VoIP)
communications; (2) requires a broadband
(Telephone Service )
connection from the user’s location; (3)

requires Internet protocol-compatible customer
premises equipment (CPE); and (4) permits
users generally to receive calls that originate
on the public switched telephone network and
to terminate calls to the public switched
telephone network.
Interface/Edge Device
An Interface or Edge Device is a physical device
that can pass packets between some types of
networks and an Asynchronous Transfer Mode
(ATM) network. The device may be a router or
Ethernet-to-ATM switch that directly connects
to an ATM network.
Internet Access
Internet access provides a connection to the
(Internet Access)
Internet, which is the publicly available
worldwide system of interconnected computer
networks that uses agreed-upon technical
standards based on the Internet Protocol (IP).
Internet access provides a connection to a vast
quantity of information and services, such as
electronic mail and the documents and features
of the World Wide Web. Service Providers for
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 37

Internet access need not be
telecommunications carriers.
Internet Content
Internet Content refers to all forms of
(NOT Eligible for E-rate
information that are available on the Internet,
Funding as Priority One
such as text, pictures, sound recordings,
animation, and video clips.

Internet2 is a consortium of universities,
(NOT Eligible for E-rate
industry, and government members that
Funding as Priority One
develop and deploy advanced network
applications and technologies.

Intrusion Detection/Intrusion
Intrusion Detection/Intrusion Prevention
functions in addition to firewalls to monitor,
(Ineligible Internal
detect, and deter threats to a network from
Connections Components)
external and internal attacks.
Key System (KSU)
A Key System, also known as Com Key System
(Telephone Components)
or a KSU, is a type of phone system that
permits more than one telephone line, PBX
extension, private line, or intercom line to
appear on a single telephone.
KVM Switch
A keyboard-video-mouse (KVM) switch is a
switchbox that is used to control two or more
computers from a single keyboard, monitor,
and computer mouse.
Laptop / Notebook Computer
A laptop or notebook computer is a lightweight,
portable computer designed for mobility.
Lightning Arrestor
A lightning arrestor is a device that protects
(Data Protection—Ineligible)
equipment from lightning strikes and static.
Lit Fiber
Lit fiber refers to fiber optic cable for which the
(Fiber or Dark Fiber)
service provider provides modulating
electronics to light the fiber.
Local Area Network
A Local Area Network (LAN) is a short distance
(Data Distribution)
data communications network used to link
together computers and peripheral devices
under some form of standard control. The LAN
is most often connected by cabling or wireless
links within the same building. A LAN consists
of several components, including cabling,
servers, computer workstations, network
interface cards, printers, and data distribution
equipment, such as network switches, hubs,
and routers.
Local Measured Service
Local telephone companies use several
(Telephone Service)
methods to bill customers for local phone
service, such as Flat Rate, Message Rate, and
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 38

Local Measured Service. Local Measured
Service typically allows an unlimited number of
incoming calls. Outgoing calls beyond a certain
threshold result in extra charges.
Local Phone Service
Local phone service is a service provided by a
(Telephone Service)
local exchange carrier (LEC). Phone lines from
homes and businesses terminate at a central
office of a LEC, which in turn connects to other
local exchanges and to carriers for long
distance service.
Long Distance Telephone
Long distance telephone service is provided by
interexchange carriers and provides telephone
(Telephone Service)
service outside of a local calling area.
A mast is a pole or structure on which an
antenna is placed.
Master Control Unit
A Master Control Unit (MCU) is a device that
(Video Components)
controls the main operating functions of a video
Media Converter
A media converter is a module that converts
one type of media to another type of media for
network compatibility. The actual media can
vary, such as fiber, coax, or twisted pair.
Memory Modules / Random
A memory module is the electronic holding
Access Memory (RAM)
place for instructions and data that a
(Circuit Cards)
computer’s microprocessor can reach quickly.
The module usually holds multiple Random
Access Memory (RAM) chips. Common types
Message Rate Service
Local telephone companies use several
(Telephone Service)
methods to bill customers for local wireline
service, such as Flat Rate, Message Rate, and
Local Measured Service. Message Rate Service
provides a certain number of “call units.”
Various call lengths and distances can use a
different number of call units. Calls in excess
of the message rate allocation result in
additional charges.
Mobile Hotspot Service
Mobile hotspot service allows certain mobile
(Internet Access)
devices to share their high speed mobile
broadband with other users wirelessly.
A monitor is the video display unit (television
screen) that is used to display information from
a computer.
Multimedia Kits
Multimedia kits provide a package of hardware
(Ineligible Internal
and software that adds multimedia capabilities
Connections Components)
to a computer. A multimedia kit may include a
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 39

CD ROM or DVD player, a sound card,
speakers, and a bundle of CD ROMs.
A multiplexer is electronic equipment that
(Data Distribution)
allows two or more signals to pass over one
communications circuit. The circuit may be a
telephone line, dedicated line, or radio signal.
It provides an economic approach for
transporting, for example, up to 24 voice-grade
lines on a single circuit.
Multipoint Control Unit
A Multipoint Control Unit (MCU) is a bridging or
(Video Components)
switching device used for multipoint
Network Interface Cards
Network interface cards (NICs) are electronic
devices that connect workstations, servers, or
(Circuit Cards)
other devices to a network. NICs work with the
network software and computer operating
system to transmit and receive messages on
the network.
Network Interface Device
A Network Interface Device (NID) is a
component installed between a telephone
network and the inside wire of a customer
premises. The NID is usually provided by the
telephone company and is the transition, or
demarcation point, between the company’s
network and the customer’s inside wiring.
Network Management
Network Management is a system of equipment
or software used in monitoring, controlling, and
managing a communications network.
Network Switch
A switch is a mechanical or electronic device
(Data Distribution)
that completes or breaks an electrical path or
that selects the paths for communication. More
specifically, network switches provide capability
similar to a network hub but provide a
dedicated bandwidth at each network port,
rather than shared bandwidth among all ports.
OC-1 stands for “optical carrier 1,” which is a
(Digital Transmission
Digital Transmission Service that operates at
51.84 Megabits per second. Multiples of this
bandwidth are also available, such as, OC-3
and OC-12.
Online Backup Solution
An Online Backup Solution provides off-site
(NOT Eligible for E-rate
data storage generally accessible from any
Funding as Priority One
Internet connection.
(Ineligible Internal
Connection Components)

Operating System Software
Operating System software enables the basic
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 40

operations of a computer system or other
electronic device. For example, it can
configure the communication paths between
memory and storage, and provides basic
functions for other software to operate
A Pager (also known as a Beeper) is the
(Ineligible Internal
receiving end of a paging service and is a small
Connections Components)
device worn on the belt or carried in a
handbag. Pagers may provide text or voice
messages, or both.
Paging Services
Paging is a service designed to deliver a
message to a person whose exact location is
unknown. The service employs radio signals
that activate a paging receiver carried by the
intended recipient to deliver a text, numeric, or
voice message.
Payphone Telephone Service
Payphone (or coin) telephone service is
(NOT Eligible for E-rate
provided in a public or semi-public place and
Funding as Priority One
requires the use of coins, credit card, pre-paid
card, or other means of payment at the time of
placing the call.
Per Diem
Per diem is a dollar amount designated to a
(Miscellaneous Fees and
vendor for daily expenses, such as, lodging and
food. It may or may not include travel time.
Performance Bond
A Performance Bond, also known as a Bid
(Other Miscellaneous
Bond, is a legal obligation, generally obtained
Ineligible Components)
by the vendor or contractor from a third party,
that guarantees the terms of the contract or
agreement will be met. In the event of default
or failure to meet the terms, the bond would be
used to complete the contracted work.
Permanent Virtual Circuit
Permanent Virtual Circuits (PVCs) are shared
connections between end-points. PVCs play a
(Digital Transmission
central role in Frame Relay networks. They
are also supported in some other types of
networks, such as, X.25.
Personal Communications
Personal Communications Services (PCS) is a
Services (PCS)
digital wireless telecommunications service,
(Telephone Service)
similar to cellular service, but operating on
different radio frequencies.
Personal Computers/
Personal computers, or workstations, are
computers designated or designed as end-user
equipment. They may operate in a stand-alone
(Ineligible Internal
environment or may be connected to a host
Connections Components)
computer as part of a network. They are
differentiated from computers configured as
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 41

servers that are designed to route information
to and from end-user equipment.
Personal Digital Assistant
A Personal Digital Assistant (PDA) is a handheld
device that can provide several functions such
(Ineligible Internal
as calendaring, telephone, and e-mail. Some
Connections Components)
PDAs may also have wireless networking
Phone Calling Cards
Phone Calling Cards generally have the
(Telephone Service)
appearance of a credit card and provide a
means to make long distance calls from any
phone. Charges for the call are subtracted
from the calling card balance or are included in
the calling card subscriber’s monthly phone bill.
Phone Modems
Phone modems are devices that convert data
(Circuit Cards)
signals into suitable form for transmission and
receipt over a telephone line.
“POTS” stands for “Plain Old Telephone
(Telephone Service)
Service” and provides local telephone dial-tone
Power Strips/Power
A Power Strip is a group of sockets that allow
Distribution Units(PDU)
for multiple power cords to plug into a single
(Ineligible Internal
device. A Power Distribution Unit is a power
Connections Components)
strip designed for data centers or racks with
greater capacity and features than a power
A printer is a device that receives computer
(Ineligible Internal
information and prints it on paper.
Connections Components)
Private Branch Exchange
A PBX is a centralized telephone switching
system located at a business or organization
(Telephone Service)
site. The PBX provides internal station-to-
station dialing and access to the public
switched network.
Processor Terminator Card
A processor terminator card is a device
(Circuit Cards)
installed in a multi-processor computer to
signal the computer that only one processor is
Proxy Server
A proxy server is a device that sits between
(Data Protection)
“trusted clients” (e.g., workstations inside an
organization) and “untrusted clients” (e.g., the
Internet) that provides security features and
often times address translation. To the
“untrusted clients”, communication appears to
be taking place with the proxy, even though
the communication is passed to and from the
trusted clients.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 42

Public Address (PA) System
A Public Address System allows the user to
(NOT Eligible for E-rate
make announcements through the use of
Funding as Priority One
amplifiers and speakers.
(Ineligible Internal
Connections Components
A Private Video Branch Exchange (PVBX) is a
(Video Components)
PBX designed for video information. A PVBX
can link classrooms or other locations together
and can interconnect end-user and other
equipment, such as cameras, monitors, and
videocassette recorders.
Racks and Cabinets
A rack is a metal supporting framework for
(Other Eligible Internal
mounting cables, equipment, and/or wires. A
Connections Components)
cabinet is an enclosure for equipment,
terminating cables, connection devices, and/or
Radio Loop
Radio Loop is provided by a local exchange
telecommunications carrier and is also called
Basic Exchange Telecommunications Radio
Service (BETRS). BETRS is used by local
telephone companies to provide dial tone to
subscribers in certain circumstances, such as
when it is either not technically possible or not
cost-effective to provide the service by
conventional means.
Relay I/O Module
A Relay I/O Module allows protection by an
(Data Protection)
Uninterruptible Power Supply (UPS) for
equipment not pre-designed for a UPS
Remote Access Components
Remote access components, such as a remote
access router or communications server, allow
users to access network resources by dialing in
from an off-site location in order to connect
their local computer with network devices.
Dialing in most cases typically utilizes standard
telephone lines but, in some cases, may be
based on other technologies.
Reverse Directory Assistance
Reverse Directory Assistance is a service that
(NOT Eligible for E-rate
can use a phone number to provide the name
Funding as Priority One
and, in some cases, the address of the
subscriber of that phone number.
Routers are switching devices that can act as
(Data Distribution)
an interface between two networks and connect
different segments, such as departments or
floors in a building. Functionally, routers select
the routing path for traffic, may provide
features such as load balancing, and can
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 43

provide trouble-shooting diagnostic capabilities.
Satellite Dishes
Satellite Dishes are antennas capable of
receiving signals from and, in some cases,
transmitting signals to communications
Satellite Service
Satellite service provides communication
(Digital Transmission
between points on Earth by using an orbiting
satellite as a communications relay point.
Servers are computers on a local area network
that can provide access to files, software,
printers, or other features that are shared
among multiple users.
Shipping Charges
Shipping Charges are the charges associated
(Miscellaneous Fees and
with the delivery of products from their point of
origin to the customer premises.
Mobile phone that offers more advanced
(Not Eligible for E-rate
computing ability and connectivity than a
Funding as Internal
contemporary feature phone.
Connections Components)
A Softphone is end-user application software
(Not Eligible for E-rate
that allows users the use of a personal
Funding as Internal
computer’s microphone and speakers to make
Connections Components)
telephone calls.
Software is distinct from physical computer
hardware and refers to the detailed instructions
that operate a computer.
Spare Parts
Spare parts are components on hand to replace
(Not Eligible for E-rate
hardware that fails.
Funding as Internal

Connections Components)
Speakers are the components that provide
(Not Eligible for E-rate
sound from a computer, phone, intercom, or
Funding as Internal
other device.
Connections Components)
Station Message Detail
Station Message Detail Recording (SMDR) and
Recording (SMDR)
Call Detail Recording (CDR) are
(Not Eligible for E-rate
software/hardware PBX components that
Funding as Internal
provide the ability to generate reports on call
Connections Components)
details. Those details include, but are not
limited to, call duration, PBX station numbers,
time and date, trunk route, dialed number, and
cost of call.
Storage Media
Storage media includes products such as floppy
(Not Eligible for E-rate
disks and recordable CD ROM that provide
Funding as Internal
replaceable storage.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 44

Surge Protector (Not Eligible
Surge protectors provide electrical AC power
for E-rate Funding as Internal
outlets with circuitry that protects equipment
Connections Components)
against voltage spikes and electrical
Switchboard / Attendant
The operation of a PBX or Centrex system may
require the use of a switchboard or attendant
(Telephone Components)
console for the transfer of incoming calls to the

appropriate extension when systems are not

equipped with Direct Inward Dialing. The
switchboard or attendant console may include
Direct Station Selection (DSS), which provides
an easy means for transferring calls.
Switched Multimegabit Data
Switched Multimegabit Data Service (SMDS) is
Service (SMDS)
a type of Digital Transmission Service offered
(Digital Transmission
by telephone companies that operates at
speeds of from 1.544 Megabits per second to
45 Megabits per second or even more.

System Improvements and
A system improvement or upgrade provides
enhanced functionality to an existing product or
(Other Eligible Internal
configuration of products.
Connections Components)
T-1, which stands for Trunk Level 1, is a Digital
(Digital Transmission
Transmission Service that operates at 1.544
Megabits per second. Greater speeds are
available from other Trunk Levels, such as T-2
(6.312 Mbps) or T-3 (44.736 Mbps). Slower
speeds are known as Fractional T-1.
A complete mobile computer, larger than a
(Not Eligible for E-rate
mobile phone or personal digital assistant,
Funding as Internal
integrated into a flat touch screen and primarily
Connections Components)
operated by touching the screen. It often uses
an onscreen virtual keyboard or a digital pen
rather than a physical keyboard.
Tape Backup
Tape Backup units provide copies of computer
(Data Protection)
files on magnetic tape, for protection against a
catastrophic failure. Tape backup technologies
include QIC, DAT, 8mm, DLT, AIT, and ADR.
Telephones, also known as telephone sets,
(Not Eligible for E-rate
telephone instruments, digital voice terminals,
Funding as Internal
and voice terminals, are the end-user
Connections Components)
equipment used to transmit and receive
telephone communications.
Terminal Adapter
A Terminal Adapter (TA) is a device that
connects a computer to an external digital
communications line, such as, an ISDN line.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 45

Terminal Server
A Terminal Server is a specialized server that
connects multiple terminals into a network.
Traditionally, terminal servers were used to
connect multiple “dumb” terminals into network
resources. Today, they are also used to
provide increased connectivity and
performance for older computers workstations.
Termination Charges
Termination charges are fees assessed for the
(Other Miscellaneous
removal or discontinuation of a product or
Ineligible Components)
Test Equipment
Test Equipment is used to test hardware,
(Not Eligible for E-rate
software, cable continuity, telecommunications
Funding as Internal
links, etc.
Connections Components)
Text Messaging
Text messaging or short message service
(Telephone Service
(SMS) is a service that enables the
transmission of alphanumeric messages,

typically up to 160 characters.
A transceiver is a device that transmits and
receives analog or digital signals. The term is
used most frequently to describe the
component in local area networks (LANs) that
actually applies signals onto the network wire
and detects signals passing through the wire.
For many LANs, the transceiver is built into the
network interface card (NIC).
Travel Time
Travel time refers to the time required for
(Miscellaneous Fees and
service provider personnel to travel to and/or
from locations to provide eligible services.
Trunk lines
A trunk line is a communications path between
(Digital Transmission
two switching systems, such as equipment in a
telephone company central office and a Private
Branch Exchange (PBX). Central Office trunks
connect a PBX to the central office switching
system at the central office. Tie trunks connect
two PBXs together.
Two-Way Radio
Two-way radios are wireless end-user devices
(Not Eligible for E-rate
used to communicate, typically over short
Funding as Internal
Connections Components)
Unbundled Warranty
A separately priced warranty allowing for
(Not Eligible for E-rate
broken equipment to be fixed or, in the event
Funding as Basic Maintenance
that the problem is beyond repair, replaced.
of Internal Connections)
Uninterruptible Power Supply
An Uninterruptible Power Supply (UPS), also
(UPS) / Battery Backup
called a battery backup, is a device that
(Data Protection)
provides backup electric energy to a piece of
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 46

equipment in the event of a power failure.
UPS Interface Expander
A UPS Interface Expander allows an
(Data Protection)
Uninterruptible Power Supply (UPS) to provide
power management to multiple devices.
Video Amplifier
A Video Amplifier is a device that strengthens
(Video Components)
the level of a video signal.
Video Channel Modulator
A Video Channel Modulator is a distribution box
(Video Components)
that takes standard video and audio input from
video cameras, recorders, and other video
components and distributes the signals to end
Video Components
Video components provide the capabilities and
(Video Components)
technologies to enable moving images on
television screens or computer monitors.
Video Content Storage
Video content storage enables the storage of
(Other Eligible Internal
videos and makes such videos available for
Connections Components)
retrieval at any given time.
Video Service
Video services involve the transmission of
(Digital Transmission
visual images.
Virtualization software
Virtualization software allows for the creation of
multiple virtual servers on a single server. The
virtual servers share the hardware of the
server upon which the software is installed.
Virtual Private Network (VPN)
A Virtual Private Network (VPN) uses
encryption and/or tunneling services in order to
(Data Protection)
provide highly secure communication over the
public Internet or in some cases over point-to-
point links.
Voice Compression Module
A Voice Compression Module allows voice and
(Telephone Components)
fax traffic to share the same lines as data and
LAN traffic.
Voice Interface Card
Voice Interface Cards (VIC) are usually
(Telephone Components)
components of a router or PBX system that
interface with internal systems and the public
switched telephone network. Examples include
FXO Cards, E&M Cards, and FXS Cards.
Voice Mail Components
Voice mail components allow users to receive
(Telephone Components)
voice messages left by telephone callers and
may have other features, such as message
Voice Mail Service
A voice mail service allows users to receive
(Voice Mail Service)
voice messages left by telephone callers and
may have other features such as message
forwarding. A voice mail service is classified as
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 47

an information service that is distinct from a
telecommunications service or Internet access.
Voice/Fax Network Module
A Voice/Fax module is an access product that
enables the transmission of multiprotocol
data—voice, fax and LAN--over
telecommunications services.
Voice/Video over IP (VoIP)
Voice/video over IP (VoIP) components refer to
equipment that utilizes the TCP/IP suite of
(Data Distribution)
protocols to provide voice and/or video
Web Casting
Web Casting is a service provided over the
(NOT Eligible for E-rate
Internet that delivers news or other content via
Funding as Priority One
web browser software or to an E-mail address.
A user accesses a Web Casting site and

chooses what news or content he/she wants to
be informed about. Information content is then
periodically delivered by the Web Casting
Web Hosting
A web hosting service is one that hosts a
(Web Hosting)
school’s or library’s website.
Web Server
A web server is a computer server used to
(Not Eligible for E-rate
provide information to Internet users and can
Funding as Internal
also be used to provide web-based software
Connections Components)
applications and other web-based functions.
Web Site Creation Fee
A web site creation fee is a separate charge for
(NOT Eligible for E-rate
creating a website.
Funding as Priority One
Wide Area Networks (WANs)
A wide area network is a voice, data, and/or
(Digital Transmission
video network that provides connections from
within an eligible school or library to other
locations beyond the school or library.
Wire Managers
Wire managers are wire restraints to house or
arrange wiring and cabling. They can be
aluminum or plastic and may be rack-
Wireless Internet Access
Wireless Internet Access Service provides
Internet access to portable devices or other
devices capable of receiving a wireless service.
Wireless Local Area Network
A Wireless Local Area Network provides the
(Data Distribution)
functionality of a local area network using
wireless components rather than cabling.
Wireless Local Area Network
A Wireless Local Area Network Controller is
used in conjunction with access points to create
(Data Distribution)
a wireless local area network.
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 48

Wireless PBX Adjunct
A Wireless PBX Adjunct functions in conjunction
(Telephone Components)
with a Private Branch Exchange to enable use
of cordless telephones on an organization’s
Wireless Telephone Services
Wireless telephone services provide connection
(Telephone Service)
to the public switched telephone network
similar to traditional phone service, but utilize
portable electronic devices and radio
frequencies rather than hard-wired handsets.
See the entry for Personal
(Not Eligible for E-rate
Computers/Workstations for additional
Funding as Internal
Connections Components)
Schools and Libraries Eligible Services List for Funding Year 2013 – Page 49

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