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Commission Document Attachment

DOC-320817A4

Summary of Top Four Consumer Inquiry Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

Fourth Quarter - Calendar Year 2012

October

November December

Quarter Totals

Cable and Satellite Services

Service
41
48
37
126
Programming
65
41
47
153
Satellite Television Extension and Localism Act
87
52
106
245
Over-the-Air Reception Devices
166
137
90
393
Billing and Rates
186
158
139
483
Totals
545
436
419
1,400

October

November December

Quarter Totals

Radio and Television Broadcasting

Station Marketing and Advertising
71
44
34
149
Disability and Access
46
78
38
162
Interference
132
120
133
385
Digital Television
198
183
169
550
Programming
363
400
262
1,025
Totals
810
825
636
2,271

October

November December

Quarter Totals

Wireless Telecommunications

General Mobile Information
82
76
69
227
Tower
131
68
49
248
Interference
97
90
86
273
Service
125
103
92
320
License Information (General)
322
351
318
991
Totals
757
688
614
2,059

October

November December

Quarter Totals

Wireline Telecommunications

Slamming
83
54
69
206
Number Portability
135
108
103
346
Billing and Rates
238
213
167
618
Universal Service Fund Issues
694
666
542
1,902
Telephone Consumer Protection Act
1,739
1,469
1,180
4,388
Totals
2,889
2,510
2,061
7,460

Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau
(CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction. A report containing a brief
description of each subject category is attached to this Summary.

** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories
handled by the FCC.


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