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Summary of Top Six Consumer Informal Complaint Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

First Quarter - Calendar Year 2013

January

February

March

Quarter Totals

Bundled and VoIP Services

Number Portability
68
45
44
157
Broadband Services
45
53
60
158
Carrier Marketing and Advertising
50
62
69
181
Service
294
218
262
774
Billing and Rates
273
237
304
814
Totals
730
615
739
2,084

January

February

March

Quarter Totals

Cable and Satellite Services

Cable Cards
45
38
32
115
Broadband
47
54
37
138
Service
239
181
214
634
Billing and Rates
236
219
209
664
Programming
1,762
1,199
743
3,704
Totals
2,329
1,691
1,235
5,255

January

February

March

Quarter Totals

Radio and Television Broadcasting

Service
26
13
25
64
Interference
72
54
60
186
Programming - Indecency/Obscenity
91
375
153
619
Other Miscellaneous Programming (e.g. Children's TV, Pirate Radio)
464
323
353
1,140
Programming (e.g. Loud Commercials, Content Criticism, Violent TV, Scheduling
Change)
2,956
1,426
1,022
5,404
Totals
3,609
2,191
1,613
7,413

January

February

March

Quarter Totals

Wireless Telecommunications

Carrier Marketing & Advertising
99
80
94
273
Contract Termination
164
116
132
412
Equipment
169
148
166
483
Service
800
646
617
2,063
Billing and Rates
913
797
761
2,471
Totals
2,145
1,787
1,770
5,702

January

February

March

Quarter Totals

Wireline Telecommunications

Lifeline/Link Up
86
62
84
232
Number Portability
139
129
147
415
Broadband Access
300
288
285
873
Service Quality
396
312
326
1,034
Billing and Rates
462
408
381
1,251
Totals
1,383
1,199
1,223
3,805

January

February

March

Quarter Totals

Telephone Consumer Protection Act

Wireline TCPA


1088 A - Unsolicited Fax Complaints
809
798
901
2,508
1088B - Do Not Call Complaints
6,732
6,799
7,053
20,584
1088C - Prerecorded Messages
2,557
2,757
2,608
7,922
1088D - Abandoned Calls & War Dialing
2,273
2,120
2,386
6,779
1088E - Business Telephone Complaint
394
508
532
1,434
1088F - Emergency Telephone Complaint
49
56
56
161
1088H - Call or Message to Toll-Free Number
118
121
135
374

Wireless TCPA


1088G - Call or Message to Wireless Device
9,167
8,702
8,439
26,308
Totals
22,099
21,861
22,110
66,070

Notes:

* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau
(CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity
under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of
complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report containing
a brief description of each subject category is attached to this Summary.

** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The
distribution of programming complaints among the subcategories may change upon further review. Complaints regarding alleged
indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of
programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of the
FCC Chairman and the Commissioners. The reported counts may include duplicate complaints or contacts that subsequently are determined
insufficient to be actionable.

***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative
of corresponding state or local trends.


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