Slamming is the illegal practice of switching a consumer’s traditional (wired) telephone service without authorization. For in-depth information on slamming click here.

Several States have "opted-in" to administer the FCC's slamming complaint rules. If your state is listed below, click on the state to get information on how to file your complaint with your state PUC.

If your state is not listed above you may file a Slamming complaint with the FCC through any one of the following methods:

Electronically:

You must be able to submit a copy of the phone bill(s), welcome letter, or collection notice showing the name of the alleged unauthorized phone company and the disputed charges when using this method of filing Form 501.

Privacy Act Statement. We encourage you to read this Privacy statement which explains how we collect and use your personal information.

Postal Mail:

You may print Form 501 and mail the completed form along with copies of the phone bill(s), welcome letter or collection notice to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
ATTN: SLAM TEAM, Room CY A257
445 12th Street, SW
Washington, D.C. 20554

Be sure to include this information when not filing electronically.

E-Mail:

You may send a Slamming complaint to slamming@fcc.gov

Fax:

Send Slamming complaints by fax to:
ATTN: SLAM TEAM 202-418-0035 

If you do not use the on-line complaint Form 501, your complaint, at a minimum, should indicate:

• your name, address, and daytime phone number;
• the phone number that was allegedly slammed;
• the name of the phone company that you are complaining about;
• the name of your preferred or authorized local phone company;
• the name of your preferred or authorized long distance (including international) phone company;
• the amount of the charges you dispute and whether you paid them; and
• a brief statement of facts.

REMEMBER: You MUST include a copy of any bill you are complaining about. Please indicate on the copy of any bill the name of the unauthorized phone company and the disputed charges.