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FCC Launches Broadband Pilot Program

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Released: April 30, 2012

PUBLIC NOTICE

Federal Communications Commission

News Media Information 202 / 418-0500
445 12th St., S.W.
Fax-On-Demand 202 / 418-2830
TTY 202 / 418-2555

Washington, D.C. 20554

Internet: http://www.fcc.gov

DA 12-683

Release Date: April 30, 2012

WIRELINE COMPETITION BUREAU ANNOUNCES APPLICATION PROCEDURES AND

DEADLINE FOR APPLICATIONS TO PARTICIPATE IN THE BROADBAND ADOPTION

LIFELINE PILOT PROGRAM

WC Docket No. 11-42

Pilot Applications Due: July 2, 2012

In this Public Notice, the Wireline Competition Bureau (Bureau) announces the application
criteria for eligible telecommunications carriers (ETCs) and their partners interested in competing for a
portion of the $25 million the Commission has budgeted for a broadband adoption pilot program for low-
income consumers (Pilot Program). At the conclusion of the Pilot Program, “the Commission will
publicly recognize the ETCs and their partners that best succeed [ ] in meeting the Pilot Program goals.”1
In the Lifeline Reform Order and FNPRM, the Commission created the Pilot Program to gather
data to test how the Lifeline program could be structured to promote the adoption and retention of
broadband services by low-income households.2 The Commission directed the Bureau “to solicit
applications from ETCs to participate in the Pilot Program and to select a relatively small number of
projects to test the impact on broadband adoption with variations in the monthly discount (phased down
over time or constant) over a 12-month period” that will provide data that will enable the Commission to
evaluate how best to structure the program in the future.3 The Commission authorized up to $25 million
for funding of the Pilot Program to be disbursed directly to ETCs for up to 12 months of subsidized
broadband service either through bundles of voice and broadband services or as standalone broadband


1 Lifeline and Link Up Reform and Modernization; Lifeline and Link Up; Federal-State Joint Board on Universal
Service; Advancing Broadband Availability Through Digital Literacy Training
, WC Dkt. Nos. 11-42, 03-109, CC
Dkt. No. 96-45, WC Dkt. No. 12-23, Report and Order and Further Notice of Proposed Rulemaking, FCC 12-11 at
para. 326 (rel. Feb. 6, 2012) (Lifeline Reform Order and FNPRM).
2 See id. at para. 323.
3 See id. at paras. 325. Prior to filing an application, any carrier that wishes to participate in the Pilot Program must
be designated as an ETC to provide voice service in any geographic area for which it seeks to participate in the Pilot
Program, with a limited exception for Tribal entities. See id. at para. 335 (permitting Tribally-owned or controlled
entities to submit a proposal even though they have ETC applications pending at the time they submit an application
to participate in the Pilot Program; Tribal entities must obtain ETC designation prior to receiving support under the
Pilot Program); see also 47 C.F.R. § 54.101 (establishing voice telephony service as the supported service and
requiring that an ETC must offer such service in order to receive universal service support).

service.4 As described in greater detail below, ETCs seeking to participate in the Pilot Program should
submit an application describing each of their proposed projects.
The Commission required ETCs submitting pilot projects to commit to robust data gathering and
sharing of subscribers’ anonymized data.5 The Bureau has structured the Pilot Program to minimize
administrative costs that participants must bear and encourages ETCs to identify ways to share such costs
with other participants where possible. Universal Service Administrative Company (USAC) will be
tasked with collecting data from ETCs regarding subscriber demographics and broadband usage pursuant
to a uniform set of questions set forth in the Low Income Broadband Pilot Program Reporting Form,
attached as Appendix, which should be completed by subscribers participating in the Pilot Program.6
ETCs may collect the data themselves and submit to USAC, or may request that USAC collect the
subscriber data referenced in Appendix directly from ETCs’ subscribers through an electronic, online
survey; ETCs should specify their preference regarding data collection in their project applications.
Pilot projects as field experiments:
The primary goal of the Pilot Program is to gather high-quality data that will help identify
effective approaches to increasing broadband adoption and retention by low-income consumers.7 The
Commission encouraged “ETCs to utilize control groups in order to better assess the impact on adoption
of the project.”8 To achieve this goal in the selection process, the Bureau will strongly favor pilot projects
designed as field experiments that implement standard best practices common among field experiments.9
In their applications, ETCs should submit a detailed description of the experimental design and other
experimental protocols used suitable for a replication study, what variations on broadband service
offerings will be tested (e.g., discount amount, duration of discount, speeds, usage limits, digital literacy
training or any other factors impacting broadband adoption) and how the project(s) will randomize
variations on broadband service offerings (e.g., geographic randomization).10 Individual applicants,
however, are not required to incorporate an extensive number of potential variations of broadband service
in their projects; rather, the Bureau expects to test a range of variations by selecting multiple projects.
The Bureau encourages ETCs to partner with experts in the design of field experiments as well as
third-party organizations working to increase broadband adoption. Such partners may include academic


4 See Lifeline Reform Order and FNPRM, FCC 12-11 at para. 324-325
5 See id. at para. 336.
6 As detailed in the Low Income Broadband Pilot Program Reporting Form, participating ETCs or USAC, at the
request of the ETC, are expected to obtain information from subscribers at least twice during the course of the
individual pilot project(s): when the subscriber first initiates service and towards the conclusion of the project. See
Appendix (providing the standardized questions that ETCs or USAC would ask to participating subscribers
regarding demographics and service usage). The Bureau reserves the right to modify the standardized questions
included within Appendix prior to selection of projects for the Pilot Program.
7 See Lifeline Reform Order and FNPRM, FCC 12-11 at para. 323.
8 Id. at para. 326.
9 See John A. List, Why Economists Should Conduct Field Experiments and 14 Tips for Pulling One Off, Journal of
Economic Perspectives, Volume 25, No. 3, Summer 2011, at 10-14 (explains value of field experiments and offers a
quick “best practices” summary via 14 tips); Steven D. Levitt and John A. List, Field Experiments in Economics: the
Past, the Present and the Future,
European Economic Review (2009).
10 See infra section I.E.1 (explaining the details of what should be included in an ETC’s field experiment).
2

researchers, social research organizations, contract-research firms, or non-profit organizations. To
facilitate such partnerships, the Bureau expects to hold a webinar on May 14, 2012 with such third party
experts to discuss options of how to design projects within this Pilot Program and to answer questions
regarding the application procedures.11 ETCs and experts in the design of field experiments, as well as
those that have existing broadband adoption programs in place, are encouraged to independently contact
each other to form partnerships.12
Factors the Bureau will consider in choosing pilot projects:
The Commission directed the Bureau to select a diverse array of projects testing broadband
adoption in different geographic areas (e.g., rural, urban, Tribal lands), using different technologies (e.g.
fixed, mobile) and testing different variations of broadband service and discount plans. The Commission
has a particular interest in learning which discount plans are most effective in promoting broadband
adoption and retention. Discount plans tested in the pilot projects may include variations in the amount of
the discount, the length of time the discount is applied, and whether the discount amount is applied to
recurring or non-recurring charges. Pilot projects may also vary in other dimensions of the broadband
service, including speed and usage limits. Additionally, a pilot project may test, in conjunction with or
separately from discount plans, the effectiveness of customer outreach methods aimed at overcoming
adoption hurdles. We emphasize, however, that individual pilot projects are not required to incorporate
numerous potential variations of broadband service.13
The Commission has directed the Bureau to consider certain other factors when choosing which
projects to fund. For example, the Commission recognized the importance of digital literacy in
encouraging broadband adoption and in providing the tools consumers need to exploit the benefits of
broadband, and therefore the Bureau will give preference to projects that include partnerships with non-
ETCs that already have existing adoption programs in place to provide digital literacy.14 Such projects
may also include a control group that does not receive digital literacy training. The Commission also
recognized that lack of access to affordable equipment is a significant barrier to broadband adoption and
directed the Bureau to consider when making selections the extent to which pilot projects test with
appropriate control groups whether access to equipment can influence adoption.15 Applicants should
indicate whether their proposed projects promote entrepreneurship and small business, including those
businesses that may be socially and economically disadvantaged.16 Furthermore, the selection process
will evaluate an applicant’s ability to execute the proposal (in terms of funding and expert and third-party
qualifications), and the value of the data to be collected in credibly addressing questions of interest. The
Bureau will also consider the aggregate funding amounts requested for each pilot project when choosing a


11 The Bureau has tentatively scheduled the May 14, 2012 webinar from 2:00 p.m. to 4:00 p.m. Eastern Daylight
Time.
12 In order to reduce design costs, applicants may consider collaborating with each other on project designs and
partnerships.
13 See Lifeline Reform Order and FNPRM, FCC 12-11 at paras. 326, 341.
14 See id. at para. 352.
15 See id. at para. 348-349.
16 Id. at para. 326 (“The Bureau will consider whether the projects proposed will promote entrepreneurs and other
small businesses in the provision and ownership of telecommunications services and information services, consistent
with section 257 of the Communications Act, including those that may be socially and economically disadvantaged
businesses.”)
3

portfolio of projects to fund. In addition, in light of the very low broadband penetration rate on Tribal
lands, the Commission directed the Bureau, in coordination with the Office of Native Affairs and Policy,
to select at least one pilot project directed at providing support on Tribal lands.17
ETCs selected to participate in the Pilot Program must use the funds they receive from USAC to
subsidize the services they provide to low-income consumers in the Pilot Program.18 ETCs are
encouraged to identify ways to share any administrative costs with other participants where possible. In
order to minimize the burden of information collection on participating ETCs, ETCs have the option of
requesting that USAC collect, in anonymized form through an electronic, online survey, standardized data
elements from subscribers such as income, age, ethnicity, family size and details regarding subscriber
usage. ETCs also have the option of collecting such information and submitting it directly to USAC
twice during their project. In either case, in order to participate in the Pilot Program, ETCs must obtain
consent from their subscribers to provide this information before enrolling them in the program. At the
end of the program, participating ETCs are strongly encouraged to submit a final report sharing additional
information with the Commission about lessons learned from the project, including the cost on a per-
subscriber basis of converting non-broadband adopters to broadband adopters, and any other information
relevant to broadband adoption by low-income consumers including any analysis the ETC has performed
on its own data. If the Commission deems it useful, a representative of each project may also be asked to
present such information at a Commission event.
Data collected during each project must be submitted to USAC, must be anonymized and must be
made publicly available in its anonymized form. ETCs and their partners will be allowed to publish
research based on data collected during the Pilot Program.
Trial Period:
The Commission envisioned the Pilot Program would occur over an 18-month period, with three
months for ETCs to implement necessary back office functions, up to 12 months of subsidized service,
and three months for finalization of data collection or analysis.19 The Bureau anticipates that pilot
projects will be selected during the third quarter of 2012. The Bureau will announce the beginning of the
trial period when it announces the projects selected for the Pilot Program. The first three months of the
trial period is available for ETCs to implement back-office functions, but ETCs have the option to begin
offering the subsidized broadband service at any time during the initial three months of the trial period.
In order to ensure that the Pilot Program produces high-quality data in a timely fashion that can be
analyzed across all projects to better understand how to structure the Lifeline program in the future, we
expect all subscribers to be enrolled within nine months of the commencement of the trial period.20
However, we will entertain applications that specifically propose to enroll subscribers beyond the first
nine months of the trial period, if the applicants offer a valid rationale for extending the enrollment


17 See id. at para. 350.
18 See id. at para. 346.
19 See Lifeline Reform Order and FNPRM, FCC 12-11 at para. 325.
20 See id. at para. 337 (authorizing the Bureau to grant up to six additional months for pilot projects to start up or
wind down, provided no project offers more than 12 months of reduced-price service).
4

period. To the extent any applicant anticipates it would need more than three months to implement any
back office functions and begin signing up customers, it should so specify in its pilot applications. 21
Pilot Project Application:
Pilot project applications must address the application requirements listed below. ETCs must
submit their applications to the Commission on or before July 2, 2012. All applications must be
complete by the filing deadline. ETCs, however, can provide supplemental information regarding their
project after the deadline upon request of Commission staff.
Applicants are not required to submit a separate application for each proposed broadband service
offering the applicant intends to include within its project. However, in the event an ETC includes in its
project variations on discount amount, duration of discount, speeds, usage limits or any other factors
impacting broadband adoption for different geographic areas, the application must include the relevant
information with respect to its various proposed broadband service offerings.22 Each variation of a
proposed broadband service offering will be assigned a separate project code identifier by USAC (project
code identifier).23
I. All applications must include the following information:
(A) Names and identifiers used by the ETC applying for Pilot Program funding, including its holding
company, operating company and all affiliates; its FCC Registration Number (FRN), study area
codes (SACs), a list of states where the ETC is currently designated to provide Lifeline service;
detailed information, including geographic locations, of the ETC’s current service offerings in
the market; and if a Tribal entity has an ETC designation pending, provide detailed information
regarding the ETC application, including the proposed geographic locations;24
(B) A full description of the proposed pilot project(s), including but not limited to:
1.
The geographic area(s) in which the ETC will offer the broadband plan(s) for
their project(s), census data on the income levels of the residents of the specified geographic
area(s) (census tracts, blocks or zip codes), and whether the geographic area(s) will cover Tribal
lands;25
2.
A description of the technology or technologies that will be used for the


21 In the event that ETCs need more than three months to implement back-office functions before offering
discounted broadband services, ETCs must still enroll new subscribers for the discounted broadband service within
nine months from the beginning of the trial period.
22 As part of a project, if an ETC chooses to include a strategy of providing discounted broadband services for a
period of less than 12 months, the ETC is still required to track and report data on adoption and retention for a
minimum of 12 months so the Commission can evaluate whether consumers drop service when the discount is
eliminated or reduced. See id. at para. 338.
23 Control groups used within each study will be assigned a separate project code identifier from the group of
consumers offered a variation on the broadband service offering (i.e., treatment groups).
24 ETCs are required to submit the information contained in section I.A only once in the application even if they plan
to test multiple variations within their proposed project(s).
25 See Lifeline Reform Order and FNPRM, FCC 12-11 at para. 350 (directing the Bureau, in coordination with
Office of Native Affairs and Policy, to select at least one pilot project directed at providing support on Tribal lands).
5

broadband service;
3.
The broadband speeds for the service offering(s) based on what is advertised by
the ETC and if the offered speed is less than the benchmarks identified by the Commission, an
explanation of why the speed is less than the benchmarks, and how the speed offered will provide
consumers access to key applications involving education (e.g., distance/online learning),
healthcare (e.g., remote health monitoring), and person-to-person communications (e.g., online
video chat);26
4.
The amount of the monthly discount, if any, the ETC is seeking for each
broadband plan included within the proposed project and the resulting cost to subscribers for the
broadband service, the duration of the monthly subsidies the ETC is seeking, and all other terms
and conditions of service (the ETC must provide specific details of all of the subsidized
broadband offerings it intends to offer subscribers in the pilot project, including the different
options of bundled services and/or standalone broadband and offerings with different usage limits
or speed);27
5.
The amount, if any, of a subsidy the ETC is seeking to reduce or eliminate any
non-recurring fees, an explanation of the costs the non-recurring fees are used to cover and the
resulting cost to subscribers of any non-recurring fees;
6.
A detailed explanation of how the proposed pilot project will focus on those low-
income consumers who do not currently subscribe to broadband;28
7.
The project’s proposed overall funding amount with details on the number of
customers it is estimated to serve, with underlying assumptions;
8.
A description of how the ETC will market the broadband service offering(s) to
low-income consumers (e.g., outreach to existing Lifeline voice subscribers, advertising in
newspapers/radio, outreach through community-based organizations), the language(s) in which
the ETC will market the service and copies of sample marketing materials if available; and


26 See id. at para. 341. As explained in the Lifeline Reform Order and FNPRM, the Bureau will give preference to
ETCs that offer speeds at 4 Mbps for downloads and 1 Mbps for uploads. See id. at para. 326. For fixed broadband
applications, the Commission specified a broadband speed benchmark of 4 Mbps for downloads and 1 Mbps for
uploads. For mobile broadband applications, the Commission expected that Pilot Program participants would meet
the benchmark speeds adopted for Mobility Fund Phase I support. For mobile broadband service, the ETC must
specify whether the network delivering the service is characterized as third generation (3G) or fourth generation
(4G) and the advertised speeds. See id. at para. 341 (providing a detailed discussion of speed benchmarks for
purposes of the Pilot Program for mobile service). If the ETC is unable to meet the speed benchmarks set forth in
the Lifeline Reform Order and FNPRM, it should provide a detailed explanation of the justification for providing
lower speeds and how the ETC’s project would continue to be useful for consumers. See id.
27 If an ETC chooses to impose usage limits for broadband offerings in the Pilot Program, it must include details on
how a subscriber’s service will be affected once the subscriber reaches the usage limit (e.g., will the ETC impose
overage charges or disconnect broadband service for the month or reduce broadband speeds).
28 See Lifeline Reform Order and FNPRM, FCC 12-11 at para. 344 (explaining how one of the main goals of the
Pilot Program will be to focus on the goal of increasing broadband adoption by low-income consumers who do not
currently subscribe to broadband service).
6

9.
A description of what customer service support will be available to subscribers
participating in the pilot project;
(C)
A detailed explanation of how the ETC’s project will address barriers to broadband adoption
other than cost, including but not limited to:
1.
Whether the ETC’s project will provide digital literacy training and what form
that will take;
2.
Whether the project will provide free or discounted hardware, including aircards,
modems, laptops (notebooks), tablets, desktops, or other mobile devices, to the subscribers;
who will supply and pay for the free or discounted hardware; whether the subscribers will bear
any of the cost of the discounted hardware; and the cost the ETC will require the subscriber to
pay; and
(D)
The name and a description of the qualifications of any individuals or entities the ETC proposes
to partner with in designing or implementing the proposed pilot project, and a detailed
explanation of the role of the partner(s), if any, including whether they have existing or planned
adoption efforts that provide for a more holistic approach to overcoming broadband adoption
barriers, including digital literacy, equipment costs, and relevance;29
(E) A detailed explanation of the design, data gathering and evaluation component of the project,
including:
1.
All details regarding the design of the project(s), which includes: (a) the
planning, execution and analysis of the field experiment with control groups, if applicable;30 (b)
explanation of how the proposed project(s) will inform the Commission concerning the causal
impact of the variations on broadband service; (c) if applicable, how the project(s) will apply
randomization, i.e. the process of randomly determining how consumers are assigned into
control groups;31 (d) how the project(s) will mitigate any sources of statistical bias, if designed
as a field experiment; 32 and (e) how it will obtain sufficient sample size; and
2.
Details of how the ETC plans to collect the standardized data that must be
submitted to USAC, as described in Appendix, including whether the ETC will seek to have


29 See id. at para. 352 (explaining importance of partnerships with entities that have existing adoption programs).
30 See id. at para. 326 (encouraging ETCs to utilize control groups when developing proposals in order to better
assess the impact on adoption of the project).
31 For example, ETCs have the option of applying geographic randomization (e.g., cluster sampling design) in their
studies based on census tracts, census blocks or zip code such that one variation of a broadband offering (e.g., $10
discount amount) is offered in one zip code and a different variation (e.g., $20 discount amount) is offered in an
adjacent zip code to determine which variation is more effective in increasing broadband adoption.
32 Examples of statistical bias include randomization bias, attrition bias and substation bias. See Steven D. Levitt
and John A. List, Field Experiments in Economics: the Past, the Present and the Future, European Economic
Review, at 6-7 (2009) (discussing the types of bias that could occur when conducting field experiments); see also
John A. List, Sally Sadoff and Mathis Wagner, So You Want to Run an Experiment? Some Simple Rules of Thumb
for Optimal Experiment Design
, Carlo Alberto Notebooks, No. 125 (Dec. 2009).
7

USAC collect that data;
3.
If the ETC plans to collect data from its subscribers in addition to the
standardized data that must be collected, as described in Appendix, details of the types of data
the ETC plans to collect from its subscribers relating to broadband adoption and how it intends
to collect that data; 33
(F) A detailed explanation of how the ETC will comply with the Commission’s new rules relating to
determinations of subscriber eligibility for Lifeline-supported services by applying all of the
consumer eligibility and enrollment procedures as detailed in section VI and Appendix C of the
Lifeline Reform Order and FNPRM, and a copy of the ETC’s certification form for enrollment
that will be used during the Pilot Program;34
(G) A description of how the ETC will transition its broadband subscribers at the conclusion of the
ETC’s project once the discount has ended and any copies of any notices that the ETC would
send to its subscribers explaining this transition;
(H) If the ETC and its partners intend to submit a final report to supplement the information
collected on the Low-Income Broadband Pilot Program Reporting Form, a general description of
the types of analysis that will be included in the final report submitted to the Commission at the
end of the program. The description should include hypotheses tested and how the analysis
addresses the goal of identifying effective approaches to increasing low-income broadband
adoption and retention. The description may also explain how, once the study is complete, the
costs of converting a non-adopter to adopter will be calculated and presented in the report; and
(I) Any other information necessary to fully describe the project.
II.
All applications must include the following certifications, executed by an officer of the ETC
under penalty of perjury:
(A) That the ETC intends to offer broadband service pursuant to the Commission’s rules and
regulations for the Lifeline program;
(B) That the ETC will implement all necessary procedures and efforts to prevent waste, fraud and
abuse in connection with its participation in the Pilot Program, including but not limited to
procedures that the ETC will have in place to prevent duplicate broadband subsidies within its
subscriber base, and procedures the carrier undertakes to de-enroll subscribers receiving more
than one broadband discount per household;
(C) That the ETC’s broadband service offering(s) will provide sufficiently low latency to enable use
of real-time applications such as Voice over Internet Protocol (VoIP) and if there are usage


33 See Lifeline Reform Order and FNPRM, FCC 12-11 at para. 336 (detailing the data gathering and sharing
component of the Pilot Project). In the event the ETC modifies the survey questions listed on Appendix or asks
additional questions, it must include formatted datasets with the raw subscriber-level data used in the final analysis,
and a data dictionary accompanying the datasets, with the exact wording used in any surveys the ETC conducts
during its project.
34 See id. at section VI, Appendix C, para. 343.
8

limits for each plan, that they are reasonably comparable to usage limits for comparable
broadband offerings in urban areas;35 and
(D) That the ETC will participate in the collection and sharing of anonymized qualitative and
quantitative data with standardized data elements, formatting, and submission requirements, and
that the ETC will participate in workshops to discuss interim and final results of the project, and
how best to use limited universal service funds to increase low-income consumers’ adoption of
broadband services.36
The Bureau will notify applicants and USAC when it has selected applicants to participate in the
Pilot Program. In order to receive reimbursement for approved subsidies, applicants selected to
participate in the Pilot Program will have to complete the Low Income Broadband Reimbursement Form
on a monthly basis and submit it to USAC, similar to how Lifeline reimbursement is submitted, for (i)
any monthly discount of broadband service, (ii) applicable discount amount for voice telephony service if
the broadband subscriber is also subscribing to voice telephony service under the Lifeline program, and
(iii) any non-recurring fees for broadband provided to subscribers participating in the Pilot Program and
approved as part of a pilot project.37 As described above, selected applicants will also be expected to
complete the Low Income Broadband Pilot Program Reporting Form, attached as Appendix, and submit it
to USAC during the 12-month period in which the ETC offers subsidized broadband service, or authorize
USAC to collect the requisite information.38 Within three months after the conclusion of the 12-month
period of offering subsidized broadband service, each ETC is strongly encouraged to submit a report to
the Bureau describing in detail any data collected in addition to the data specified in Appendix and a
narrative describing the lessons learned from the Pilot Program, which may assist the Commission in
modernizing the Lifeline program to promote the adoption and retention of broadband services by low-
income households.39

Application Filing Procedures:
ETCs must file their applications in

WC Docket No. 11-42

. Applications may be filed using the
Commission’s Electronic Comment Filing System (ECFS) or by filing paper copies.40


35 See id. at para. 342.
36 See id. at para. 354 (discussing ETC’s required commitment to participate in workshops).
37 If an ETC participating in the Pilot Program offers voice and broadband bundled service, it should claim the
Lifeline reimbursement for voice telephony service on the Low Income Broadband Reimbursement Form, rather
than the FCC Form 497. ETCs, however, will continue to receive reimbursement for voice telephony service using
the FCC Form 497 for subscribers that subscribe only to voice telephony service.
38 In order to complete the Low Income Broadband Pilot Program Reporting Form, ETCs are expected to collect
such information directly from their subscribers and to summarize the data in the format designated on the Low
Income Broadband Pilot Program Reporting Form and submit it to USAC.
39 Lifeline Reform Order and FNPRM, FCC 12-11 at para. 325 (explaining how the last three months of the ETC’s
project should focus on finalizing data collection and analysis).
40 See Electronic Filing of Documents in Rulemaking Proceedings, GC Dkt. No. 97-113, Report and Order, 13 FCC
Rcd 11322 (1998).
9

§
Electronic Filers: Applications may be filed electronically using the Internet by accessing the
ECFS: http://apps.fcc.gov/ecfs.
§
Paper Filers: Parties who choose to file by paper must file an original and one copy of each
filing. If more than one docket or rulemaking number appears in the caption of this proceeding,
filers must submit two additional copies for each additional docket or rulemaking number.
Filings can be sent by hand or messenger delivery, by commercial overnight courier, or by first-
class or overnight U.S. Postal Service mail. All filings must be addressed to the Commission’s Secretary,
Office of the Secretary, Federal Communications Commission.
All hand-delivered or messenger-delivered paper filings for the Commission’s Secretary must be
delivered to FCC Headquarters at 445 12th St., SW, Room TW-A325, Washington, D.C. 20554. All
hand deliveries must be held together with rubber bands or fasteners. Any envelopes must be disposed of
before entering the building. The filing hours are 8:00 a.m. to 7:00 p.m.
Commercial overnight mail (other than U.S. Postal Service Express Mail and Priority Mail) must
be sent to 9300 East Hampton Drive, Capitol Heights, MD 20743.
U.S. Postal Service first-class, Express, and Priority mail must be addressed to 445 12th Street,
S.W., Washington D.C. 20554.
People with Disabilities: To request materials in accessible formats for people with disabilities
(Braille, large print, electronic files, audio format), send an e-mail to fcc504@fcc.gov or call the
Consumer & Governmental Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (tty).

In addition, one copy of each application must be sent to each of the following:

(1) The Commission’s duplicating contractor, Best Copy and Printing, Inc., 445 12th Street, S.W., Room
CY-B402, Washington, D.C. 20554, www.bcpiweb.com; phone: (202) 488-5300 fax: (202) 488-
5563;
(2) Kimberly Scardino, Telecommunications Access Policy Division, Wireline Competition Bureau, 445
12th Street, S.W., Room 5-B442, Washington, D.C. 20554; e-mail: kimberly.scardino@fcc.gov;
(3) Garnet Hanly, Telecommunications Access Policy Division, Wireline Competition Bureau, 445 12th
Street, S.W., Room 5-B442, Washington, D.C. 20554; e-mail: garnet.hanly@fcc.gov; and
(4) Charles Tyler, Telecommunications Access Policy Division, Wireline Competition Bureau, 445 12th
Street, S.W., Room 5-A452, Washington, D.C. 20554; e-mail: charles.tyler@fcc.gov.
Filings are also available for public inspection and copying during regular business hours at the
FCC Reference Information Center, Portals II, 445 12th Street, S.W., Room CY-A257, Washington, D.C.
20554. They may also be purchased from the Commission’s duplicating contractor, Best Copy and
Printing, Inc., Portals II, 445 12th Street, S.W., Room CY-B402, Washington, D.C. 20554, telephone:
(202) 488-5300, fax: (202) 488-5563, or via e-mail www.bcpiweb.com.
This matter shall be treated as a “permit-but-disclose” proceeding in accordance with the Commission’s
ex parte rules.41 Persons making ex parte presentations must file a copy of any written presentation or a
memorandum summarizing any oral presentation within two business days after the presentation (unless a
different deadline applicable to the Sunshine period applies). Persons making oral ex parte presentations
are reminded that memoranda summarizing the presentation must (1) list all persons attending or
otherwise participating in the meeting at which the ex parte presentation was made, and (2) summarize all


41 47 C.F.R. §§ 1.1200 et seq.
10

data presented and arguments made during the presentation. If the presentation consisted in whole or in
part of the presentation of data or arguments already reflected in the presenter’s written comments,
memoranda or other filings in the proceeding, the presenter may provide citations to such data or
arguments in his or her prior comments, memoranda, or other filings (specifying the relevant page and/or
paragraph numbers where such data or arguments can be found) in lieu of summarizing them in the
memorandum. Documents shown or given to Commission staff during ex parte meetings are deemed to
be written ex parte presentations and must be filed consistent with rule 1.1206(b). In proceedings
governed by rule 1.49(f) or for which the Commission has made available a method of electronic filing,
written ex parte presentations and memoranda summarizing oral ex parte presentations, and all
attachments thereto, must be filed through the electronic comment filing system available for that
proceeding, and must be filed in their native format (e.g., .doc, .xml, .ppt, searchable .pdf). Participants in
this proceeding should familiarize themselves with the Commission’s ex parte rules.
For further information, please contact Kimberly Scardino or Garnet Hanly, Telecommunications
Access Policy Division, Wireline Competition Bureau at (202) 418-7400 or TTY (202) 418-0484.
- FCC -
11

APPENDIX

Low Income Broadband Pilot Program Reporting Form

12

COMPANY INFORMATION PROVIDED BY ETC WITH EACH SUBMISSION TO USAC
BLOCK A

Each ETC is required to submit the company specific information contained in block "Identifying Information - Block A" for each submission
to USAC. All raw data that the ETC submits may be submitted as an Excel or CSV file.

Block A

Question

Response

Notes

Service Provider Identification
Number (SPIN)
Study Area Code(s) (SAC)
FCC Registration Number (FRN)
Legal Company Name and d/b/a
Company Mailing Address
Company Telephone Number
Company Fax number
Company Contact Email Address
Reporting Date
Company Contact Name

Identifying Information

Each variation of a proposed broadband service
List of Project Code Identifiers in Pilot
offering that an ETC offers in its project will be
Project
assigned a separate project code identifier by
USAC (Project Code Identifier).
13

PROJECT-LEVEL INFORMATION PROVIDED BY ETC
BLOCK B

Each ETC is required to submit information contained in block "Broadband Service Offering Information - Block B" to USAC once, at the beginning of
the ETC's project for each Project Code Identifier.

Block B

Question

Response

Notes

Project Code Identifier
Identifies the study group in terms of discount plans
List of geographic areas (e.g., census
tract, wire center, study area) receiving
Identifies relevant geographies being treated in
this variation of the broadband service
study
offering
Zip Codes receiving this variation of
List all zip codes fully or partially in this variation of

Broadband Service

Offering Information

broadband service offering
broadband offering
14

PROJECT-LEVEL INFORMATION PROVIDED BY ETC
BLOCK C

Each ETC is required to submit information contained in block "Project Information - Block C," to USAC once, at the beginning of the ETC's project for each
Project Code Identifier.

Block C

Question

Response

Notes

Maximum number of months discount is
0 - 12
Number of months discount is offered in study
available
Bundled Voice & BB; Stand-
Type of service offering
alone BB
Mobile, Fixed-wireless, Wireline
Technology used
(Telco or Cable), Other (indicate)
specify upload and download
Broadband speed provided
Provide advertised speeds.
speed
Monthly usage limit, if any
GB/month
If usage limits do not apply, respond with N/A.
If monthly usage limit applies, whether overage
If usage limits do not apply, respond with N/A. If
$
charges apply and if so, specify rate amount
overage charges do not apply, respond with N/A
If monthly usage limit applies with no overage
Discontinued service, broadband
If usage limits do not apply, respond with N/A. If
charges, specify whether service is discontinued
speed is reduced, none of the
overage charges apply for exceeding usage limits,
or broadband speed is reduced
above (specify)
respond with N/A.
Monthly broadband discount amount
$
Monthly cost to subscriber for broadband service
$

Project Information

after discount
Amount of discount provided to reduce or
$
eliminate non-recurring fee(s), if any
Amount of non-recurring fees, if any, charged to
$
subscriber after discount
Amount of discount for equipment provided to
If subscriber receives equipment at no cost, please
$
subscriber by ETC, if any
include value of equipment given to subscriber
Cost to subscriber of equipment provided by
$
ETC that is used for broadband after discount
Digital literacy training offered as part of
Yes/No
broadband service offering
15

PROJECT-LEVEL INFORMATION PROVIDED BY ETC
BLOCK D

Each ETC is required to submit information contained in block "Aggregate Population Information for Variations of Broadband Service Offering - Block
D" to USAC on a quarterly basis for each Project Code Identifier. If necessary provide a best estimate.

Block D

Question

Response

Notes

Project Code Identifier
Identifies the study group in terms of discount plans
Total number of Lifeline eligible
Estimate if necessary, explaining your assumptions
subscribers in study population
Total number of eligible subscribers
offered this variation of broadband
Estimate if necessary, explaining your assumptions
service during the pilot
Total number of subscribers enrolled in
the offered discount during the first
month of the quarter
Total number of subscribers enrolled in
the discount during the second month of
the quarter

Offering

Total number of subscribers enrolled in
the offered discount during the third
month of the quarter
Total number of subscribers that have
de-enrolled in the offered discount during
the first month of the quarter
Total number of subscribers that have
de-enrolled in the offered discount during
the second month of the quarter
Total number of subscribers that have
de-enrolled in the offered discount during

Aggregate Population Information for Variation of Broadband Service

third month of the quarter
16

SUBSCRIBER-LEVEL INFORMATION PROVIDED BY ETC
BLOCK E

Each ETC is required to submit the information contained in block "Enrollment Information - Block E" to USAC when all subscribers have
enrolled in the ETC's project. Each subscriber must have a unique identifier, which will be used throughout the study, assigned by the ETC
(Unique Subscriber Identifier).

Block E

Question

Response

Notes

Unique Subscriber Identifier
Unique, anonymized identifier assigned by ETC
Identifies the subscriber's study group in terms of
Provided by ETC
Project Code Identifier
discount plan
Geographic Area
Zip code(s)
Date Subscribed
MM/DD/YY
Digital Literacy Program Offered?
Yes/No
Digital Literacy Offer Accepted at
Only enter if literacy program is offered to

Enrollment Information

Yes/No
Enrollment?
subscriber
17

SUBSCRIBER-LEVEL INFORMATION PROVIDED BY ETC
BLOCK F

Each ETC is required to submit the information contained in block "Follow-Up and Retention Information – Block F" based on subscriber
records within three months after the subscriber received the last discount in the pilot. Each subscriber must have a unique identifier, which
will be used throughout the study, assigned by the ETC (Unique Subscriber Identifier).

Block F

Question

Response

Notes

Unique, anonymized identifier assigned by the
Unique Subscriber Identifier
ETC
Identifies the subscriber's study group in terms of
Project Code Identifier
discount plan
Did the subscriber participate in the
study for the full duration of the
Yes/No
program?
Number of months of discount actually
0-12
received
Provided by ETC
If not currently subscribing, date
MM/DD/YY
If customer ended service, indicate date ended
service ended
Did subscriber retain service with the
ETC in the first month following the
Yes/No
last discount (i.e. the first
unsubsidized month)?
-
Up and Retention Information

Did subscriber retain service with the
ETC in the second month following
Yes/No
the last discount (i.e. the second

Follow

unsubsidized month)?
Did subscriber retain service with the
ETC in the third month following the
Yes/No
last discount (i.e. the third
unsubsidized month)?
18

SUBSCRIBER-LEVEL INFORMATION COLLECTED FROM THE SUBSCRIBER
BLOCK G

Each ETC, or USAC if the ETC requests, is required to collect the information contained in block "Subscriber-Provided Information at Enrollment – Block
G" directly from each subscriber prior to providing a discount and submit when all subscribers have enrolled in the project. ETCs have the option of
having USAC collect this information through an electronic, online survey at enrollment; subscribers must consent to collection and sharing of this
information in order to receive any discount. Each subscriber must have a unique identifier, which will be used throughout the study, assigned by the
ETC (Unique Subscriber Identifier).

Block G

Question

Response

Notes

Unique Subscriber
Unique, anonymized identifier assigned by
Identifier
the ETC
Identifies the subscriber's study group in
Project Code Identifier
terms of discount plan
Subscriber Age
Collected from Subscriber
Ages of household
members
Number of household
members using
subsidized broadband
Less than $5,000, $5000-$9999
In 2011, what was this $10,000-$20,000, $20,001-$30,000,
-
Provided Information at Enrollment

household's total
$30,001 or more,
income before taxes?
Not Determined

Subscriber

Equipment expected
Desktop Computer, Laptop/netbook
to be used with
computer, Tablet, Mobile device
broadband service -
(smartphone), mobile broadband modem
choose multiple
(aircard)
19

Has this consumer
Never, Within last 3 months, Within last 6
subscribed to
months, Within last 12 months, More than
broadband in the
12 months ago
past?
Monthly cost too expensive, didn't use
Reasons for not
service, don't know how to use
previously obtaining
computer/Internet, uncomfortable with
broadband - can
Internet (e.g. privacy concerns,
choose more than
dangerous for children), happy with dial-
one
up, could access Internet elsewhere,
other – specify
If subscriber
Monthly cost too expensive, didn't use
previously subscribed
service, the equipment no longer worked,
to broadband, but
don't know how to use computer/Internet,
dropped service,
uncomfortable with Internet (e.g. privacy
Answer NA if previous answer is "Never"
reason for dropping
concerns, dangerous for children), happy
(can choose more
with dial-up, could access Internet
than one response)
elsewhere
Want to stay in touch with family and
friends, children need it for school,
subscriber needs it for school, want to
access music, movies and other
Reason(s) for use of
entertainment, children want internet
Internet (can choose
access, get health care or medical
more than one
information, job required online access,
response)
need it for job searches, want to share
photos or videos with family and friends,
internet provider offered a good price for
the service, use for daily activities (e.g.
check bus schedule), other --- specify
20

SUBSCRIBER-LEVEL INFORMATION COLLECTED FROM THE SUBSCRIBER
BLOCK H

Each ETC, or USAC if the ETC requests, must collect the information contained in block “Follow-up and Subscriber Usage
Information – Block H” from the subscriber no later than the end of the project. ETCs have the option of having USAC collect this
information through an electronic, online survey; subscribers must consent to collection and sharing of this information in order to
continue receiving any discounted broadband service. Each subscriber must have a unique identifier, which will be used
throughout the study, assigned by the ETC (Unique Subscriber Identifier).

Block H

Question

Response

Notes

Unique Subscriber
Unique, anonymized identifier assigned by the ETC
Identifier
Collected from Subscriber
-
Usage

Identifies the subscriber's study group in terms of
Project Code Identifier
discount plan

Information

Number of Household
-
Up and Subscriber

members using
discounted broadband

Follow

service
21

Want to stay in touch with
family and friends, children
need it for school, subscriber
needs it for school, want to
access music, movies and
other entertainment, children
Subscriber use of
want internet access, job
Internet (can choose
required online access, need it
more than one
for job searches, want to
response)
share photos or videos with
family and friends, internet
provider offered a good price
for the service, use for daily
activities (paying bills), other --
- specify
Did the subscriber
participate or is
currently participating
No training class taken,
in any training
currently taking a training
programs so he/she
class, completed a training
can better use a
class
computer and the
Internet?
Desktop Computer, Laptop
Equipment used with
Computer (includes netbook),
service (can choose
Tablet, Mobile Device
more than one
(Smartphone)
response)
Mobile Broadband Modem
(aircard)
22

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