PSAP outage reporting
Federal Communications Commission
News Media Information 202 / 418-0500445 12th St., S.W.
Washington, D.C. 20554
June 11, 2013
FCC'S PUBLIC SAFETY & HOMELAND SECURITY BUREAU ANNOUNCES THAT
PUBLIC SAFETY ANSWERING POINTS WISHING TO REPORT
COMMUNICATIONS OUTAGES DIRECTLY TO THE COMMISSION CAN NOW DO
SO BY EMAIL:firstname.lastname@example.org
To enhance the channels available for Public Safety Answering Points (PSAPs) to
provide information on service outages and related issues to the Federal Communications
Commission (FCC), beginning on June 11, 2013, the FCC will establish an email address
"email@example.com" for PSAPs to provide such information. PSAPs may continue to contact
the FCC's Operations Center, which is staffed 24/7, at any time by calling (202) 418-1122.
When PSAPs lose commercial service and/or experience other types of outages that
compromise, if not completely eliminate, their ability to communicate with the public, public
safety is seriously jeopardized. In compliance with the FCC's statutory obligation to ensure that
our nation's communications networks promote safety of life and property, this measure will
improve the Commission's ability to provide assistance to PSAPs.
PSAPs that choose to report information to the FCC by email are encouraged to include
contact information, a description of the nature of the outage, and a description of any assistance
For further information, please contact John Healy, Associate Chief, Cybersecurity and
Communications Reliability Division, at (202) 418-2448 or firstname.lastname@example.org, or Tim Perrier,
Assistant Chief, Operations and Emergency Management Division, at (202) 418-1190 or
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