To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
ALABAMA
TRS Provider - Sprint
Address: 2200 Riverchase, Center Bldg. 500, Suite 505,Birmingham, AL 35244.
Customer Service #'s: 1-800-676-3777 Voice/TTY/VCO/Speech-to-Speech;
1-800-676-4290 Spanish
Email: Sprint.TRSCustServ@mail.sprint.com
Access #'s:
711
1-800-548-2547(Voice)
1-800-548-2546(TTY/HCO)
1-800-548-0259(VCO)
1-800-877-8973(Telebraille)
1-800-548-8317(Spanish)
1-900-646-4323(900 Services)
ALASKA
TRS Provider - Sprint
Address: 501 N. Main Street, Suite 200, Wasilla, AK 99654
Customer Service #'s: 1-800-676-3777 Voice/TTY/VCO/Speech-to-Speech; 1-800-676-4290 Spanish
Email: Sprint.TRSCustServ@mail.sprint.com
711
1-800-770-8973(TTY)
1-800-770-8255(Voice)
1-800-770-3919(ASCII)
1-800-770-6108(VCO)
1-866-355-6199(Spanish) Spanish translation available upon request
1-866-355-6198(Speech-to-Speech)
1-900-230-2121(900 Services)
ARIZONA
TRS Provider - Hamilton Relay
Address: 1130 E. University Dr., Suite 212, Tempe, AZ 85281
Customer Service #'s: TTY: 800-347-1695 and Voice: 866-259-1768
Access #'s:
1-800-842-4681 (V)
1-800-367-8939 (T)
1-800-842-9818 (VCO)
1-888-842-3372 (ASCII)
1-800-842-6520 (STS)
1-800-842-2088 (Spanish)
ARKANSAS
TRS Provider - Sprint
Address: 700 Union National Plaza, 124 W. Capitol Avenue, Little Rock, AR 72201
Customer Service #'s: 1-800-285-7192; 1-800-676-4290 Spanish
Access #'s:
711 or 800-285-1131(TTY)
800-285-1121(Voice)
866-656-8260(VCO)
800-285-1131(HCO)
866-656-2966(Speech-to-Speech)
866-656-1842(Spanish)
866-656-3668(French)
900-230-3131(900 Number calls)
800-855-4000(TTY Operator Assistance)
www.arkansasvrc.com (Relay Caption Conference)
CALIFORNIA
TRS Provider - AT&T Relay and Hamilton Relay
Customer Service #'s:
Hamilton Relay – English TTY/Voice/VCO/HCO/STS/ASCII - (877) 632-9095
Hamilton Relay – Spanish TTY/Voice/VCO/HCO/STS/ASCII - (877) 419-8440
AT&T Relay – English TTY/Voice/VCO/HCO/ASCII - (866) 934-4288
AT&T Relay – English STS - (866) 288-1909
AT&T Relay – Spanish TTY/Voice/VCO/HCO/ASCII - (866) 985-4288
AT&T Relay – Spanish STS - (866) 288-4151
CRS Access #'s:
(800) 735-2922 – English Voice
(800) 735-2929 – English TTY
(800) 854-7784 – English STS
(800) 855-3000 - Spanish Voice/TTY
(800) 854-7784 - Spanish STS
COLORADO
TRS Provider - Sprint
Address: 1099 18th Street, Suite 1400, Denver, CO 80202
Customer Service #'s: 800-676-3777(V/T) and 800-377-1140 (T)
Access #'s:
800-659-3656(V)
800-659-2656(T)
1-877-659-4279(STS)
CONNECTICUT
TRS Provider - Sprint
Sprint Relay Customer Service
(24 hours, 7 days, 365 days a year)
TTY/ASCII/Voice/VCO/STS 1-800-676-3777
Spanish 1-800-676-4290
Fax 1-877-877-3291
Email: TRSCustServ@mail.sprint.com
Sprint TRS Customer Service
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330
Access #'s:
Relay Connecticut 711
800-842-9710 TTY
800-833-8134 Voice
800-842-9488 VCO
800-680-3746 Spanish to Spanish
877-842-5177 Speech to Speech
900-230-6262 900 Service
DELAWARE
TRS Provider - Sprint
Address: 831 Park Avenue, Norton, VA 24273
Customer Service #'s: 800-682-8706(V) and 800-682-8786(T)
Access #'s:
800.676.3777 - TTY/ASCII/VOICE/VCO/Speech-to-Speech in English
800.676.4290 - Spanish
7-1-1 - Statewide Number
800.232.5460 - TTY
800.232.5470 - Voice
877.DEL.RLY0 (877.335.7590) - Voice Carry-Over (VCO)
877.DEL.RLY5 (877.335.7595) - Spanish
877.DEL.RLY9 (877.335.7599) - French
877.DEL.S2S4 (877.335.7274) - Speech-to-Speech (STS)
DISTRICT OF COLUMBIA
TRS Provider - Verizon Relay Services
Address: 9107 Bluebonnet Centre Blvd., Baton Rouge, LA 70809
Customer Service #'s: 866-560-1452
Access #'s:
800-643-3769(V)
800-643-3768(TTY)
800-898-0137(ASCII)
800-898-0740(Speech-To-Speech)
800-546-7111(Spanish TTY)
800-546-5111(Spanish Voice)
900-659-5590(Pay per call)
202-478-5476(Inbound Internation, preceded by country's international dialing code)
FLORIDA
TRS Provider - Sprint
Address: 200 S. Biscayne Blvd., Suite 600
Customer Service #'s: 800-955-8013(V/T)
Access #'s:
800-955-8770(V)
800-955-8771(T)
1-877-955-5334(STS)
GEORGIA
TRS Provider - Hamilton Relay
Address: 2231-T Dawson Road, Albany, GA 31707
Customer Service #'s: 866-694-5824 (voice/TTY)
Access #'s:
800-255-0135(V)
800-255-0056(T)
888-202-4082(STS)
888-202-3972(Spanish)
HAWAII
TRS Provider - Sprint
Address: 925 Dillingham Blvd, Room 126, Honolulu, HI 96841
Customer Service #'s: Sprint Relay Customer Service
(24 hours, 7 days, 365 days a year)
TTY/ASCII/Voice/VCO/STS 1-800-676-3777
Spanish 1-800-676-4290
Fax 1-877-877-3291
Email: TRSCustServ@mail.sprint.com
Sprint TRS Customer Service
P.O. Box 29230
Shawnee Mission, KS 66201-9330
Account Manager: 866-835-8169 TTY Toll Free
Access #'s:
1-800-676-3777 TTY/ASCII/Voice/VCO/STS
1-800-676-4290 Spanish
Relay Hawaii 711 or
TTY/ASCII: 1.877.447.5990 (TRS-HI RLY-90)
Voice: 1.877.447.5991 (TRS-HI RLY-91)
VCO: 1.877.447.5992 (TRS-HI RLY-92)
STS: 1.877.447.8711 (TRS-HI STS-11)
Spanish: 1.877.447.7261 (TRS-HI SPAN-1)
900 Svcs: 1.900.230.6767 (Pay Per Call)
IDAHO
TRS Provider - Hamilton Relay
Address: P.O. Box 285, Aurora, NE 68818
Customer Service #'s: 1-800-368-6185(V/T)
Access #'s:
1-800-377-3529(T/ASCII)
1-800-377-1363(V)
1-866-252-0684(Spanish)
1-888-791-3004(STS)
ILLINOIS
TRS Provider - Sprint
Address: 8th Floor, 85 W. Congress, Chicago, IL 60605
Customer Service #'s: 800-682-8706(V) and 800-682-8786(T)
Access #'s:
800-526-0857(V)
800-526-0844(T)
877-526-6690(STS)
INDIANA
TRS Provider - Sprint
Address: INTRAC, 8332 Woodfield Crossing Blvd., Suite 215, Indianapolis, IN 46240
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-743-3333(V/T)
1-877-743-8231(STS)
IOWA
TRS Provider - Hamilton Relay
Address: P.O. Box 285, Aurora, NE 68818
Customer Service #'s: 1-888-516-4692(voice/TTY)
Access #'s:
1-800-735-2943(V)
1-800-735-2942(T)
1-800-735-4313(VCO)
1-877-735-1007(STS)
1-800-264-7190(Spanish)
KANSAS
TRS Provider - Hamilton Relay
Address: 734 Vermont St., 2nd Fl., P.O.Box 863, Lawrence, KS 66044
Customer Service #'s: 1-866-735-2957
Access #'s:
800-766-3777(V/T)
1-866-305-1344(STS)
KENTUCKY
TRS Provider - Sprint Relay
Address: 9107 Bluebonnet Centre Blvd., Baton Rouge, LA 70809
Customer Service #'s: 1-800-676-3777 (TTY/Voice) 1-800-676-4290 (Spanish TTY/Voice)
Access #'s:
1-800-648-6056(T/ASCII)
1-800-648-6057(V)
1-888-244-6111(STS)
1-866-490-4403(Spanish)
LOUISIANA
TRS Provider - Hamilton Relay
Address: 9107 Bluebonnet Centre Blvd., Baton Rouge, LA 70809
Customer Service #'s: 1-888-699-6869(V/T)
Access #'s:
1-800-846-5277(T)
1-800-947-5277(V)
1-888-550-5277(ASCII)
1-888-272-5530(STS)
1-800-737-1813(Spanish)
MAINE
TRS Provider - Hamilton Relay
Address: P.O. Box 285, Aurora, NE 68818
Customer Service #'s: 1-800-270-9709 (V/TTY)
Access #'s:
1-800-457-1220(V)
1-800-437-1220(T)
1-888-890-9254(ASCII)
1-888-890-9256(STS)
1-888-890-9255(Spanish)
MARYLAND
TRS Provider - Hamilton Relay; Captioned Telephone (CapTel): Hamilton Relay
Address: 3700 Koppers Street, Baltimore, MD 21227
Customer Service #'s: 800-552-7724(V/T) and 1-800-201-7165(V)
Access #'s:
711 - In Maryland
1-800-201-7165(V/T)
1-800-735-2258(TTY/HCO)
1-888-826-9673(VCO)
1-800-785-5630(STS)
1-877-735-5151(ASCII)
1-877-258-9854(2-Line VCO)
1-800-877-1264(Spanish)
1-900-344-3323(pay per call, English)
1-900-344-4889(pay per call, Spanish)
MASSACHUSETTS
TRS Provider - Hamilton Relay
Address:2 Maple Street, Marloboro, MA 01752
Customer Service #'s: 800-720-3480(T) and 800-729-3479(V)
Access #'s:
711(V/T)
1-800-439-2370(T)
1-800-439-0183(V)
1-800-439-0183(STS)
MICHIGAN
TRS Provider - AT&T Michigan
Address: 155 Henrietta, Birmingham, MI 48012
Customer Service #'s: 800-432-0762(V/T) and 800-432-5413(V/T)
Access #'s:
800-649-3777(V/T)
1-866-656-9826(STS)
MINNESOTA
TRS Provider - CSD/Sprint
Address: 85 7th Pl. East, Suite 600, St.Paul, MN 55101-3165
Customer Service #'s: 651-602-9005(V/T) and 1-800-657-3775(V/T)
Access #'s:
711 In state(V/T/ASCII)
1-877-627-3848(STS)
1-800-627-3529(V/T/ASCII)
1-877-627-5448(Spanish)
1-900-246-3323(900 access)
MISSISSIPPI
TRS Provider - AT&T
Address: P O Box 811, Jackson, MS 39205
Customer Service #'s: 800-557-7755(V/T) and 601-371-8020(V/T)
Access #'s:
800-582-2233(V/T)
1-800-229-5746(STS English)
1-866-260-9470(STS Spanish)
MISSOURI
TRS Provider - Sprint
Address: PO Box 29230, Shawnee Mission, KS 66201-9230
Customer Service #'s: Sprint Relay Customer Service
(24 hours, 7 days, 365 days a year)
TTY/ASCII/Voice/VCO/STS 1-800-676-3777
Spanish 1-800-676-4290
Fax 1-877-877-3291
Email: TRSCustServ@mail.sprint.com
Sprint TRS Customer Service
P.O. Box 29230
Shawnee Mission, KS 66201-9330
Access #'s:
Relay Missouri 711 or
TTY/ASCII: 1-800-735-2966
Voice: 1-866-735-2460
Voice Carry Over: 1-800-735-0135
Speech to Speech: 1-877-735-7877
Spanish: 1-800-520-7309
900 Service: 1-900-230-6363
MONTANA
TRS Provider - Hamilton Relay
Address: P.O. Box 4210, Helena, MT 59604
Customer Service #'s: 1-866-735-2968 V/TTY
Access #'s:
1-866-253-4090(V)
1-800-253-4091(T)
1-877-826-7161(VCO)
1-877-253-4613(STS)
1-866-225-1866(Spanish)
NEBRASKA
TRS Provider - Hamilton Relay
Address: P.O. Box 285, Aurora, NE 68818
Customer Service #'s: 1-800-322-5299(V/T)
Access #'s:
1-800-833-7352(T/ASCII)
1-888-696-0629(Fast ASCII)
1-800-833-0920(V)
1-888-272-5527(STS)
1-888-272-5528(Spanish)
NEVADA
TRS Provider - Sprint
Address: 1099 18th St., Ste 1400, Denver, CO 80202
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-326-6888(V)
800-326-6868(T)
1-888-326-5658(STS)
NEW HAMPSHIRE
TRS Provider - Sprint
Sprint Relay Customer Service
(24 hours, 7 days, 365 days a year)
TTY/ASCII/Voice/VCO/STS 1-800-676-3777
Spanish 1-800-676-4290
Fax 1-877-877-3291
Email: TRSCustServ@mail.sprint.com
Sprint TRS Customer Service
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330
Access #'s:
Relay New Hampshire 711
800-735-2964 TTY/Voice
800-735-4423 VCO
800-735-1245 Speech to Speech
900-230-4040 900 Service
NEW JERSEY
TRS Provider - Sprint
Address: 13 Whitehorse Hamilton Square Road, Trenton, NJ 09690
Customer Service #'s: 800-682-8706(V) and 800-682-8786(T)
Access #'s:
800-852-7897(V)
800-852-7899(T)
1-800-229-5746(STS English)
1-866-260-9470(STS Spanish)
NEW MEXICO
TRS Provider - New Mexico Relay Network
Address: 3809 Eubank Blvd NE, Building A, Albuquerque, NM 87111
Admin Number: 505-292-0454
Customer Service #: 1-800-889-8353
Access #'s:
General Access: 711
Spanish Translation: 1-800-327-1857
Voice Carry Over (VCO): 1-877-659-4174
900 Access: 1-900-230-6060
1-800-659-1779(Voice)
1-800-659-8331(TTY)
1-888-659-3952(STS)
NEW YORK
TRS Provider - Sprint
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330
Customer Service #:
Sprint Relay Customer Service
(24 hours, 7 days, 365 days a year)
TTY/ASCII/Voice/VCO/STS 1-800-676-3777
Spanish 1-800-676-4290
Fax 1-877-877-3291
Email: TRSCustServ@mail.sprint.com
Access #'s:
New York Relay V/TTY 711
800-662-1220 TTY/HCO
800-421-1220 Voice
877-826-6977 VCO
877-662-4886 Spanish to Spanish
877-662-4234 Speech to Speech
900-230-6565 900 Service
NORTH CAROLINA
TRS Provider - Sprint
Address: 8510 McAlpine Park Dr., Charlotte, NC 28211
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-735-8262(V)
800-735-2962(T)
1-877-735-8261(STS)
NORTH DAKOTA
TRS Provider - Sprint
Address: 3445 Missouri Hwy 291, Independence, MO 64057
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-366-6889(V)
800-366-6888(T)
1-877-366-3709(STS)
OHIO
TRS Provider - Sprint Nextel & Relay Ohio
Danny Barrett, Account Manager
Address: Sprint Nextel, 2 Easton Oval, Columbus, OH 43219
Customer Service #'s: 800-325-2223(V/T)
Access #'s:
800-750-0750(V/T)
877-750-9097(STS)
Access Website URL: www.SprintIP.com and
www.ohiorelay.com
Access Information: www.sprintrelay.com
OKLAHOMA
TRS Provider - Sprint
Address: P.O. Box 7910, Shawnee Mission, KS 66207
Customer Service #'s: 800-676-3777
Access #'s:
800-522-8506(T/V)
800-722-0353(T/V)
1-877-722-3515(STS)
OREGON
TRS Provider - Sprint
Address: 1020 NE 2nd Ave., Suite 160, Portland,OR 97232
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
7-1-1(In-State)
1-800-735-2900(TTY)
1-800-735-1232(Voice)
1-800-735-3260(VCO)
1-800-735-7525(STS)
1-800-735-0644(ASCII)
1-800-735-3896(Spanish)
1-900-568-3323(900 Services)
PENNSYLVANIA
TRS Provider - AT&T
Address: 100 S. Jefferson Street, New Castle, PA 16101
Customer Service #'s: 800-682-8706(V) and 800-682-8786(T)
Access #'s:
800-654-5988(V)
800-654-5984(T)
1-800-229-5746(STS English)
1-866-260-9470(STS Spanish)
PUERTO RICO
TRS Provider - Sprint Caribe
Address: 304 Ponce de Leon Avenue, Suite 8, San Juan, PR 00918
Customer Service #'s: 1-800-676-3777(V/T) English; 1-800-676-4290 (V/T) Spanish
Access #'s:
7-1-1(In-State)
Spanish:
1-866-280-2050 (TTY)
1-866-280-2051 (Voice)
1-866-280-2656 (VCO)
VCO Traduccion: 1-866-280-2657
1-866-280-2050 (HCO)
1-866-280-2052 (STS)
English:
1-866-280-2053 (TTY)
1-866-280-2054 (Voice)
1-866-280-2657 (VCO)
1-866-280-2053 (HCO)
1-866-280-2055 (STS)
RHODE ISLAND
TRS Provider - Hamilton Relay
Address: P. O. Box 285, Aurora, NE 68818
Customer Service #'s: 1-866-703-5485(V/T)
Access #'s:
1-800-745-5555(T)
1-800-745-6575(V)
1-800-745-1570(ASCII)
1-866-355-9213(STS)
1-866-355-9214(Spanish)
SOUTH CAROLINA
TRS Provider - Sprint
Address: 8510 McAlpine Park Drive, Suite 101, Charlotte, NC 28211
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
1-800-735-2905(V)
1-877-735-7277(STS)
1-800-735-8583(SC Relay)
1-800-735-7293(ASCII)
1-877-225-8337(SC TEDP)
SOUTH DAKOTA
TRS Providers - Sprint/CSD
Address: 3520 Gateway, Sioux Falls, SD 57106
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-877-1113(V/T)
1-877-981-9744(STS)
TENNESSEE
TRS Provider - MCI
Address: 7104 Crossroads Blvd., Suite 101, Brentwood, TN 37027
Customer Service #'s: 866-503-0262(V/T and ASCII)
Access #'s:
800-848-0299(V)
800-848-0298(T)
1-866-503-0264(STS)
1-866-503-0263(V/T/ASCII)
900 Access: 900-476-2727(T)
711 In-State
TEXAS
TRS Provider - Sprint
Address: 1321 Rutherford Lane, Suite 100, Austin, TX 78753
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-735-2988(V)
800-735-2989(T)
800-735-2991(A)
1-877-826-6607(STS)
UTAH
TRS Provider - Sprint
Address: 160 East 300 South, 4th Floor, Salt Lake City, UT 84111
Customer Service #'s: 800-676-3777V/T)
Access #'s:
888-735-5906(Voice)
800-346-4128(V/T)
888-346-5822(STS)
800-346-4128(TTY)
VERMONT
TRS Provider - Sprint
Address: 147 Knight Lane, Williston, VT 05495
Customer Service #'s: 800-676-3777(V/T)
Access #'s:
800-253-0195(V)
800-253-0191(T)
1-800-229-5746(STS English)
1-866-260-9470(STS Spanish)
VIRGIN ISLAND
TRS Provider - Hamilton Relay
Address: 1001 Twelfth Street, Aurora, NE 68818
Customer Service #'s: 1-866-883-4038(V/TTY)
Access #'s:
1-800-440-8477 TTY
1-800-809-8477 Voice
1-800-940-0656 Spanish
1-800-940-0712 STS
VIRGINIA
TRS Provider - AT&T
Address: 831 Park Avenue, Norton, VA 24273
Customer Service #'s: 800-682-8706(V) and 800-682-8786(T)
Access #'s:
800-828-1140(V)
800-828-1120(T)
1-800-229-5746(STS English)
1-866-260-9470(STS Spanish)
WASHINGTON
TRS Provider - Sprint
Address: 2901 3rd Avenue, Seattle, WA 98121-1042
Customer Service #'s: 1-800-676-3777(V/T)
Access #'s:
7-1-1(In-State)
1-800-833-6388 (TTY)
1-800-833-6384 (Voice)
1-800-833-6386 (VCO)
1-877-833-6341 (STS)
1-800-833-6385 (Telebraille)
1-877-833-6399 (Spanish TTY)
1-877-833-6398 (Spanish Voice)
WEST VIRGINIA
TRS Provider - Sprint Relay
Address: 300 Clifton Corporate Park, Clifton Park, NY 12065
Customer Service #: TTY/HCO/ASCII/Voice/VCO: 1-800-767-3777 or 1-866-430-1274 (English)
1-800-676-4290 (Español)
Access #'s:
711
1-800-982-8772 (Voice)
1-800-982-8771 (TTY/HCO/ASCII)
1-866-519-0570 (Speech-to-Speech)
1-866-519-0569 (Spanish to Spanish)
1-877-243-2823 (CapTel Voice-in)
1-877-298-3348 (Spanish to English)
1-877-298-3349 (TeleBraille)
1-877-298-3330 (VCO Direct)
1-900-230-7272 (900 - not toll-free)
Sprint's TTY Operator Service:
1-800-855-4000
WISCONSIN
TRS Provider - Hamilton Relay
Address: Western Tower Building, 8383 Greenway Blvd., Suite 90, Middleton, WI 53562
Customer Service #'s: 1-800-283-9877(T, VCO) and 1-800-395-9877(V)
Access #'s:
1-800-947-3529(T)
1-800-947-6644(V)
1-800-272-1773(ASCII)
1-800-267-8867(Fast ASCII)
1-800-833-7637(STS)
1-800-833-7813(Spanish)
WYOMING
TRS Provider - Hamilton Relay
Address: P.O. Box 285, Aurora, NE 68818
Customer Service #'s: 1-888-694-4450(V/T)
Access #'s:
1-800-877-9975(V)
1-800-877-9965(T/ASCII)
1-877-787-0503(STS)
1-877-877-1474(VCO)
1-800-829-2783(Spanish)
