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Commission Document Attachment



Update about Voluntary Industry Efforts to Alert Customers about Potential Service Overages

April 18, 2013

It was great to learn, yesterday, that ten nationwide and regional wireless service providers, who
together serve approximately 97 percent of the nation's wireless customers, met the voluntary goal of
providing four types of service overage alerts, to their users. Steve Largent of CTIA, is to be commended
for his continued leadership, on this issue.
But I remain concerned about the remaining three percent of wireless customers, for they
represent millions of customers who currently are not benefiting from overage alerts. If there are
significant numbers of consumers still harmed by bill shock, I am confident and expect that the
Commission will continue to encourage providers to close that gap and take appropriate actions and
protect consumers when necessary. Mark Stone, Deborah Broderson, and Kris Monteith -- thank you all
for presenting this morning’s report.

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