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categoryCOVID-19 Robocall and Text Scams
As the COVID-19 pandemic continues to impact the United States, phone scammers are preying on consumer fears with a variety of calls and texts offering free home testing kits, promoting bogus cures, selling health insurance, to name just a few. Learn more and hear audio from actual scam calls.
Keeping Your Mobile Phone Sanitized
Your mobile phone may be the item you touch the most throughout the day. With the COVID-19 pandemic, phone hygiene is a growing concern. Follow these simple tips to keep your device clean.
- Home Network Tips for the Pandemic
- How Service Providers and Broadcasters Serve Communities
- More FCC Information on the COVID-19 Pandemic
Consumer FAQ: eSIM Cards
Thieves can hijack a mobile phone by stealing its SIM card and swapping it into another phone. They can then access the victim's text messages to hack into financial apps and accounts. Embedded SIMs - or eSIMs - can prevent SIM swapping. Learn more about the advantages of eSIM.
Suicide Prevention Hotline: 1-800-273-8255
Public input sought on proposed national 3-digit number: Click to learn more
Consumer Guides
What is caller ID spoofing and how does it work? Get helpful tips about what you can do if you think you're being spoofed.
TV Channel Transition
Find out what channels are changing in your area, when the changes will occur and what you should do to ensure a smooth transition. What to Watch For | Remember to Rescan | Consumer FAQs
Broadband improves lives for people of all ages, from connecting far-flung family members and friends to providing easy online access to a virtual world of goods and services. Learn more about how you can - and why you should - get connected.
Consumer and Governmental Affairs Bureau
The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.