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Visit the Consumer Help Center I Consumer Help Center FAQ I Consumer Help Center Data
Explore consumer issues, file a consumer complaint, check your complaint status.
Consumer Labels for Broadband Services
Much like nutrition labels, FCC "Broadband Services" labels give service providers a simple, consistent format to provide you information about pricing, speeds, data, network practices and more. The labels are designed to enable you to make an informed choice about available broadband services.
Learn more about the broadband services labels
Lifeline Program Modernized for Digital Age
FCC refocuses program to enable low-income Americans to share in the 21st century opportunities that Internet access provides. For the first time, Lifeline will support stand-alone broadband service as well as bundled voice and data service packages.
Learn more about Lifeline modernization
Stop Unwanted Calls and Texts
Under the Telephone Consumer Protection Act, the Federal Communications Commission plays a crucial role in helping consumers stop unwanted calls, text messages and faxes. FCC rules address unsolicited telephone marketing calls – including those using automated and prerecorded messages.
Learn more about robocalls, the Do Not Call List and other protections under TCPA.
Consumer Guides
Consumer and Governmental Affairs Bureau
The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.