COVID-19 Robocall and Text Scams

As the COVID-19 pandemic continues to impact the United States, phone scammers are preying on consumer fears with a variety of calls and texts offering free home testing kits, promoting bogus cures, selling health insurance, to name just a few. Learn more and hear audio from actual scam calls.

 

Keeping Your Mobile Phone Sanitized

Your mobile phone may be the item you touch the most throughout the day. With the COVID-19 pandemic, phone hygiene is a growing concern. Follow these simple tips to keep your device clean.

 

Consumer FAQ: eSIM Cards

Thieves can hijack a mobile phone by stealing its SIM card and swapping it into another phone. They can then access the victim's text messages to hack into financial apps and accounts. Embedded SIMs - or eSIMs - can prevent SIM swapping. Learn more about the advantages of eSIM.

 

Suicide Prevention Hotline: 1-800-273-8255

Public input sought on proposed national 3-digit number: Click to learn more

  

 

Consumer Guides

Avoid Bill SurprisesWhat is caller ID spoofing and how does it work? Get helpful tips about what you can do if you think you're being spoofed.

 
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TV Channel Transition

Find out what channels are changing in your area, when the changes will occur and what you should do to ensure a smooth transition. What to Watch For | Remember to Rescan | Consumer FAQs

  

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Getting Connected to Broadband

Broadband improves lives for people of all ages, from connecting far-flung family members and friends to providing easy online access to a virtual world of goods and services. Learn more about how you can - and why you should - get connected.

  

Consumer and Governmental Affairs Bureau

The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.