As the FCC's primary expert on public safety and homeland security matters, the Public Safety and Homeland Security Bureau (PSHSB) promotes the public’s access to reliable 911, emergency alerting, and first responder communications.  We do this by developing and implementing policies, consistent with the FCC’s statutory authority, to ensure that our Nation’s first responders and the American public have access to effective and reliable communications, and by collaborating with Federal government partners responsible for protecting the Nation’s communications infrastructure. At the FCC’s Public Safety and Homeland Security Bureau, the public’s safety is job 1!


Debra Jordan

Debra Jordan
Bureau Chief


Phone: (202) 418-1300

24/7 Operations Center: (202) 418-1122




Issues and Initiatives

Outage Information Sharing

The Commission provides direct, read-only access to filings in the Network Outage Reporting System (NORS) and the Disaster Information Reporting System (DIRS) to agencies of the 50 states, the District of Columbia, Tribal nations, territories, and federal government that have official duties that make them directly responsible for emergency management and first responder support functions (Participating Agencies).

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Supply Chain Covered List

The Secure Networks Act became law in March 2020 and established a process to prohibit the use of federal subsidies to purchase equipment or services deemed to pose national security risks, as well as a reimbursement program that provided for the replacement of communications equipment or services that posed such risks.

Emergency Alerting

The Emergency Alert System and Wireless Emergency Alerts  are the two main components of the national public warning system.

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The mission of the Communications Security, Reliability, and Interoperability Council (CSRIC VIII) is to make recommendations to the Commission to promote the security, reliability, and resiliency of the Nation’s communications systems.

Communications Security, Reliability and Interoperability Council (CSRIC)


911 is the nation’s universal emergency number for all telephone services and a vital part of our nation's emergency response and disaster preparedness system.

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Wireless Network Resiliency During Disasters

The FCC recently adopted mandatory actions to improve the reliability and resiliency of wireless networks during emergencies. The rules will help reduce wireless phone outages for the public and support faster service restoration after hurricanes, wildfires, and other disasters.  

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