Skip Navigation

Federal Communications Commission

English Display Options

Commission Document Attachment




Improving 911 Reliability, PS Docket No. 13-75; Reliability and Continuity of Communications
Networks, Including Broadband Technologies
, PS Docket No. 11-60.
One of the core missions of our government is to keep the American people safe and help them in
times of crisis. Part of Congress’s mandate to the Commission is to ensure that our nation’s
communications infrastructure remains functional during natural disasters and crises triggered by human
actions. All too often, during a catastrophe, just as we need communications systems the most is when
they have been disrupted, impaired or overwhelmed. Today, we seek the American people’s comments
on options aimed to improve the reliability and resiliency of our nation’s communications infrastructure.
I don’t necessarily agree with every idea in this notice, but I do think it is important for us to seek and
gather the data and opinions of all interested stakeholders before going any further.
By way of background, the damage caused by last summer’s so-called “derecho” storm in the
Mid-Atlantic region was simply overwhelming. This destructive windstorm came with little warning and
left millions without electrical power, damaged communications systems and knocked out 9-1-1 services.
As this notice states, 77 public safety answering points, or “PSAPs,” serving more than 3.6 million people
in six states lost some degree of connectivity. Upwards of 2.5 million people in the greater Washington,
DC area alone were without access to 9-1-1 services as a result of this powerful natural phenomenon.
The FCC’s Public Safety and Homeland Security Bureau’s investigation concluded that many of these
failures could have been prevented with 9-1-1 circuit auditing, reliable and functional backup power,
monitoring systems and proper implementation of already-crafted industry best practices.
In the immediate wake of the derecho, Chairman Genachowski and I discussed the urgent need to
investigate what went wrong and how the Commission could help prevent such tragedies in the future.
The response from the Chairman, our fellow Commissioners and the bureaus was swift and thorough. All
of them should be commended, as should many state and local public safety agencies, along with
industry, for their efforts to learn the truth about what went wrong so we can prepare for tomorrow’s
emergency situations.
I am pleased that we seek information regarding the costs and benefits of the various options
contained in this notice. The Commission has provided some rough cost estimates, and I hope that
industry takes this opportunity to provide granular, network-specific data regarding the projected costs of
implementing the various proposals. I have long advocated performing bona fide cost-benefit analyses
before adopting new rules.
Similarly, I am encouraged that we seek comment on our statutory authority to adopt regulations
regarding the reliability of 9-1-1 communications networks, along with whether the Commission should
review and sunset any requirements it may impose as an outcome of this notice.
I do, however, have concerns that, if the Commission decides to follow a path towards reliability
requirements based on a set of standards or best practices, the Commission could unintentionally stifle
technological innovation and 9-1-1 communications improvements. We must ensure that any FCC rules
allow service providers the flexibility to manage and upgrade their network configurations, including
those components that improve 9-1-1 communications reliability, such as backup power and monitoring
systems. Furthermore, rules ordering the Commission to conduct compliance reviews and site inspections
of 9-1-1 service provider facilities to monitor compliance with industry standards or new Commission
requirements could be unduly burdensome on the Commission’s limited resources.
I would like to thank the Chairman for incorporating many suggested edits. Specifically, I am
pleased that this notice seeks data and information regarding 9-1-1 communications service providers’
implementation of and experiences with industry best practices. A fact-driven analysis warrants a public

record that contains nationwide data as opposed to information supplied by a couple of providers
regarding the effects of a specific storm on a particular area. I am also pleased that the notice inquires
about improvements implemented to increase reliability based on the lessons learned from the derecho,
along with whether best practices should be revised and how they should be used going forward.
Finally, I would like to thank the dedicated staff of the Public Safety and Homeland Security
Bureau for their efforts in collecting and analyzing information in the aftermath of the derecho, issuing
the bureau report, and preparing this notice. I also know that you are busy organizing workshops and
compiling data regarding what we can learn from the effects of Hurricane Sandy. I am grateful for
everything you do to ensure that Americans have access to emergency services when they are needed
most. Thank you.

Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, , or as plain text.


You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.