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Nina Shahin v. Verizon

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Released: January 10, 2013
Federal Communications Commission
DA 13-27

Before the


Washington, D.C. 20554

Nina Shahin,


File No. EB-12-MD-001




January 10, 2013


January 10, 2013
By the Market Disputes Resolution Division, Enforcement Bureau:



This Order denies a Petition,1 filed by Nina Shahin (Shahin), seeking review of a
February 24, 2012, Letter Ruling by the Market Disputes Resolution Division (MDRD).2 The
February 24 Letter Ruling dismissed, without prejudice, a complaint Shahin filed against Verizon
under section 208 of the Act.3 Having reviewed Shahin’s arguments, we find there is no basis to
alter the February 24 Letter Ruling, and we therefore deny her Petition. Because the February 24
Letter Ruling dismissed Shahin’s Complaint without prejudice, she is free to refile a complaint
that complies with the Commission’s formal complaint rules.4



On March 21, 2011, Shahin filed her Complaint against Verizon alleging that
technical and billing problems associated with a fax line to her home caused, among other things,
a malfunction in her home security system and other economic loss.5 After reviewing the

1 See Petitioner’s Appeal Filed Under Provisions of 47 C.F.R. § 1.276 With Exceptions to the Decision of
the Federal Communications Commission Issued on February 24, 2012, File No. EB-12-MD-001 (filed
Mar. 22, 2012) (Petition). See also Appellant’s Brief In Support of Her Appeal With the Exceptions to the
Initial Decision of the Federal Communications Commission Filed Under Provisions of 47 C.F.R. § 1.276,
File No. EB-12-MD-001 (filed Mar. 22, 2012) (Brief). Shahin’s filing incorrectly invoked section 1.276 of
the Commission’s rules, which applies to Commission hearings. See 47 C.F.R. § 1.726 (Appeal and review
of initial decision). Rather than requiring Shahin to re-file, we treat her request as a Petition for
Reconsideration (Petition) under section 1.106 of the Commission’s rules. See 47 C.F.R. § 1.106 (Petitions
for reconsideration in non-rulemaking proceedings).
2 Letter from Market Disputes Resolution Division, FCC Enforcement Bureau, to Nina Shahin, File No.
EB-12-MD-001 (Feb. 24, 2012) (February 24 Letter Ruling).
3 47 U.S.C. § 208. See Petition-Complaint, File No. EB-12-MD-001 (filed Mar. 21, 2011) (Complaint).
4 See 47 C.F.R. §§ 1.720-1.736.
5 Complaint at 3-4.

Federal Communications Commission
DA 13-27
Complaint, MDRD issued the February 24 Letter Ruling, which identified eight respects in which
the Complaint was deficient and dismissed it without prejudice.6 In the Petition, to which
Verizon did not respond, Shahin argues that the February 24 Letter Ruling is of “questionable
legal validity.”7



We find no reason to reconsider the conclusions in the February 24 Letter Ruling.
The Commission’s formal complaint rules require fact-based pleadings that incorporate, as part of
the initial filing, a legal analysis as well as supporting documentation and affidavits.8 In other
words, complaints, standing alone, must contain all of the factual and legal support that the
complainant can muster.9
As documented in the February 24 Letter Ruling,10 the deficiencies of Shahin’s
Complaint were numerous, significant, and would have made it impossible for Verizon to
adequately respond to Shahin’s allegations and for the Commission to render a decision on her
claims. MDRD appropriately dismissed the Complaint for these reasons.11



Accordingly, IT IS ORDERED, pursuant to sections 4(i), 4(j), and 405 of the
Communications Act of 1934, as amended, 47 U.S.C. §§ 154 (i), 154(j), 405, and section 1.106 of
the Commission’s Rules, 47 C.F.R. § 1.106, that the Petition IS DENIED.

Market Disputes Resolution Division

Enforcement Bureau

6 February 24 Letter Ruling at 1-2 (noting that the Complaint violated the following Commission rules:
1.720(a), (d); 1.721(a)(5), (6), (8), (9); 1.722(a); and 1.723(b)).
7 Appeal at 1.
8 See 47 C.F.R. § 1.720 (b)-(c). See also Implementation of the Telecommunications Act of 1996,
Amendment of Rules Governing Procedures to Be Followed When Formal Complaints Are Filed Against
Common Carriers
, Report and Order, 12 FCC Rcd 22497, 22520, paras. 70-71, 81-82 (1997) (Report and
) (contrasting fact-based pleadings filed with the Commission to notice pleadings filed with federal
9 Report and Order, 12 FCC Rcd at 22605, para. 267. See also 47 C.F.R. § 1.721(a)(13).
10 February 24 Letter Ruling at 1.
11 See 47 U.S.C. § 4(j) (“The Commission may conduct its proceedings in such manner as will best conduce
to the proper dispatch of business and to the ends of justice.”). See also 47 U.S.C. § 4(i) (“The
Commission may … make such rules and regulations … as may be necessary in the execution of its

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