U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.


Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

“This page is a digitally archived AccessInfo Announcement”

On August 24, 2017, the FCC’s Consumer and Governmental Affairs Bureau granted TracFone Wireless, Inc. (TracFone), a reseller of commercial mobile radio service (CMRS), a temporary, limited waiver of the Commission’s rules requiring support for TTY technology over IP-based wireless services.

As a condition to receiving the waiver, TracFone must comply with the following:

  • Notifying consumers that their IP-based wireless services will not support TTY technology for calls to 911
  • Providing consumers with information about alternative text-based accessibility solutions

The waiver expires on December 31, 2017.

Links to the Order:
Word:  https://apps.fcc.gov/edocs_public/attachmatch/DA-17-801A1.docx
PDF:    https://apps.fcc.gov/edocs_public/attachmatch/DA-17-801A1.pdf
Text:    https://apps.fcc.gov/edocs_public/attachmatch/DA-17-801A1.txt

For more information, contact Michael Scott, Disability Rights Office, Consumer and Governmental Affairs Bureau, at 202-418-1264 or e‑mail Michael.Scott@fcc.gov.  For those using videophones and fluent in American Sign Language, you may call the FCC’s ASL Consumer Support Line at 844-432-2275 (videophone).

Tuesday, October 22, 2019