In an order released on August 18, 2021, the FCC finds that ViaTalk, LLC, a provider of interconnected Voice over Internet Protocol (VoIP) service, violated the Commission’s accessibility rules by failing to ensure that individuals with disabilities have access to product support information that the company provides to its other customers. 

The Order proposes to require ViaTalk to schedule and conduct a call with the complainant to provide product support information and guidance on restoring the complainant’s service.   The Order also proposes to require ViaTalk to make system-wide changes that would improve responsiveness to complaints from individuals with disabilities.

Links to Order:
URL:    https://www.fcc.gov/document/fcc-finds-viatalk-failed-ensure-access-product-information
Word: https://docs.fcc.gov/public/attachments/FCC-21-96A1.docx
PDF:  https://docs.fcc.gov/public/attachments/FCC-21-96A1.pdf
Text:  https://docs.fcc.gov/public/attachments/FCC-21-96A1.txt

To learn more about the Commission’s accessibility requirements for telephone service, visit: https://www.fcc.gov/consumers/guides/telecommunications-access-people-disabilities.  For specific questions, please contact Karen Johnson, Attorney Advisor, Enforcement Bureau, at Karen.Johnson@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).

Updated: 
Thursday, August 19, 2021