“This page is a digitally archived AccessInfo Announcement”

On September 27, 2013, the Commission adopted an Order on Reconsideration to clarify the text - to-911 “bounce-back” requirement when consumers are roaming (traveling outside of the consumer’s home wireless service network).  In the previously released May 2013 Bounce-Back Order, the Commission required providers of messaging services to provide an automatic “bounce- back” text message when a consumer attempts to send a text message to 911 in a location where text -to-911 is not available. The bounce-back requirement has been amended to specify that when a consumer attempts to send a text to 911 while roaming, the provider offering roaming service (host provider) satisfies its bounce-back obligation if it does not impede the ability of a consumer’s text to reach the consumer’s home network provider (home provider) or impede any bounce-back message generated by the home provider from going back to the consumer.

For further information, contact Nicole McGinnis, Public Safety and Homeland Security Bureau at (202) 418-2877, or by email:  nicole.mcginnis@fcc.gov.  More information about Text-to-911 may be located at:  http://www.fcc.gov/text-to-911.

Link to the Order:

Word:  https://docs.fcc.gov/public/attachments/FCC-13 -127A1.docx

PDF:  https://docs.fcc.gov/public/attachments/FCC-13 -127A1.pdf

Text:   https://docs.fcc.gov/public/attachments/FCC-13 -127A1.txt

Updated: 
Thursday, December 1, 2016