“This page is a digitally archived AccessInfo Announcement”
On September 27, 2013, the Commission adopted an Order on Reconsideration to clarify the text - to-911 “bounce-back” requirement when consumers are roaming (traveling outside of the consumer’s home wireless service network). In the previously released May 2013 Bounce-Back Order, the Commission required providers of messaging services to provide an automatic “bounce- back” text message when a consumer attempts to send a text message to 911 in a location where text -to-911 is not available. The bounce-back requirement has been amended to specify that when a consumer attempts to send a text to 911 while roaming, the provider offering roaming service (host provider) satisfies its bounce-back obligation if it does not impede the ability of a consumer’s text to reach the consumer’s home network provider (home provider) or impede any bounce-back message generated by the home provider from going back to the consumer.
For further information, contact Nicole McGinnis, Public Safety and Homeland Security Bureau at (202) 418-2877, or by email: firstname.lastname@example.org. More information about Text-to-911 may be located at: http://www.fcc.gov/text-to-911.
Link to the Order: