2017 - 2018 State Recertification

TRS Complaint Log Summary









  • Rolka Loube Associates
  • National Association of State Relay Administrators (NASRA)
  • Telecommunications Equipment Distribution Program Association (TEDPA)
  • Virginia Department for the Deaf and Hard of Hearing (VDDHH)
    The Virginia Department for the Deaf and Hard of Hearing (VDDHH) works to reduce the communication barriers between persons who are deaf or hard of hearing and their families and the professionals who serve them. VDDHH operates with the full understanding that communication is the most critical issue facing persons who are deaf or hard of hearing. The foundation of all programs at VDDHH is communication - both as a service (through interpreters, technology and other modes) and as a means of sharing information for public awareness (through training and education).

TRS Telephone Numbers:

(Service Providers: Hamilton Relay)
Customer Care#: 1-866-894-4116 (V) and 1-866-246-9300 (TTY)

  • 1-800-828-1140 (V)
  • 1-800-828-1120 (T)
  • 1-800-855-8200 (Spanish)
  • 1-877-243-2823 (CTS)
  • 1-866-221-6784 (STS)
  • 1-800-855-8220 (Visually Assisted STS)

Contact for TRS Complaints:

Eric Raff, VDDHH Deputy Director
1602 Rolling Hills Drive, Suite 203
Henrico, VA 23229-5012
(800) 552-7917 Toll Free
(804) 404-9090 Office
(804) 662-9718 Fax
Email: eric.raff@vddhh.virginia.gov

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Monday, December 5, 2016