Connect America Fund Phase II FAQS

The Connect America Fund (CAF) – a part of the Universal Service High-Cost program – is an FCC program designed to expand access to voice and bro...

Consumer FAQs: TV Spectrum Auction

The Federal Communications Commission held a spectrum auction in April 2017 to help improve and expand wireless services across the country to meet...

VoIP and 911 Service

Portable interconnected Voice over Internet Protocol (VoIP) services can be used from virtually any internet connection anywhere, which raises challe...

Consumer Protections for Cable Bills

If your cable provider charges you, as a subscriber, for services or equipment you did not affirmatively request, you may have experienced "negative ...

How Cable Companies Choose Channels

With a few exceptions, cable television service providers can offer whatever channels they choose. Cable companies negotiate agreements with televisi...

Loud Commercials on TV

Do television commercial advertisements sometimes seem louder than the shows they accompany? TV stations are prohibited from boosting the average vol...

Cable System Encryption

Cable operators with all-digital systems may encrypt their services. If your cable operator chooses to encrypt its services, you will need a set-top ...