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Accessible Communications for Everyone
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Why ACE Direct | Open Source | Get Started

 

Communicate directly with your deaf, hard of hearing, deaf-blind and speech disabled customers in American Sign Language

Use ACE Direct at your call center to automatically route their video calls to the right place within your current system.

One-to-one communication in American Sign Language (ASL) is possible at your call center.

ACE Direct allows businesses and government agencies to utilize their existing call centers to support both hearing and deaf consumers directly. Hearing callers continue to be routed to hearing agents, while deaf, hard-of-hearing, speech-disabled and deaf-blind callers are automatically routed to agents fluent in ASL. With ACE Direct, communication in ASL is possible – without the need for a third party to interpret the call.

BENEFITS OF ACE DIRECT OPEN SOURCE SOFTWARE

The FCC chose open source because it offers a number of benefits, including:

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Security
Use high-speed broadband and your own internal networks without compromising security or facing potential barriers created by firewalls. And with more people testing the code itself, open source bugs and vulnerabilities are typically found and fixed far more quickly than those in proprietary software.

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Customizability
Because the code is open, businesses and organizations can modify it to get the specific functionality they desire to meet their needs.

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Interoperability
Open source software is typically more flexible and has fewer limitations, allowing it to be interoperable with most computers and users.

ACE Direct Utilizes Open Source Technology

  • Asterisk Open Source PBX
  • Node.js
  • Angular.js
  • Neustar iTRS
  • Linux/MySQL/PHP Server Stacks
  • Real Time Text Messaging
  • Web Sockets
  • Apache ServiceMix Enterprise Service Broker
  • WebRTC

Download ACE Direct Today for Free

Get ACE Direct Today for Free

Download Now

GET STARTED!

Become a leader in accessible communication! Contact us at DVC@FCC.gov for more information about ACE Direct.

The Federal Communications Commission (FCC) brought together TRS/VRS users, software developers, engineers, technologists and the Deaf community together to develop ACE Direct. This is in response to the needs of people who are deaf, hard of hearing, deaf-blind or speech-disabled and is part of the Accessible Communications for Everyone (ACE) initiative.

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