Comments Due: July 19, 2021
Reply Comments Due: August 3, 2021

On June 17, 2021, the FCC released a Public Notice seeking comment on a Petition for Rulemaking and Interim Waiver filed by Convo Communications, LLC (Convo), a provider of video relay service (VRS). 

Convo requests that the Commission amend its rules to: 

  • Raise the cap on VRS minutes handled by communications assistants (CAs) working at home from 50% to 80% of a provider’s monthly minutes; and
  • Partially lift the prohibition on VRS providers contracting for CA services, rather than directly employing CAs, to allow use of contract CAs for up to 30% of a provider’s monthly VRS minutes.

Under the pandemic waiver orders, the rules limiting the percentage of minutes handled by CAs working from home to 50% and prohibiting the use of contract CAs have been waived.

Interested parties may file comments by accessing the Electronic Comment Filing System at  All filings must reference CG Docket Nos. 03-123 and 10-51.  People with disabilities who need assistance to file comments online at may request assistance by email to

Public Notice:

General information about VRS is available at  For further information, please contact Halie Peacher, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 418-0514, or  Individuals who use videophones and are fluent in ASL may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).

Thursday, June 17, 2021