Comments Due: July 19, 2021
Reply Comments Due: August 3, 2021
On June 17, 2021, the FCC released a Public Notice seeking comment on a Petition for Rulemaking and Interim Waiver filed by Convo Communications, LLC (Convo), a provider of video relay service (VRS).
Convo requests that the Commission amend its rules to:
- Raise the cap on VRS minutes handled by communications assistants (CAs) working at home from 50% to 80% of a provider’s monthly minutes; and
- Partially lift the prohibition on VRS providers contracting for CA services, rather than directly employing CAs, to allow use of contract CAs for up to 30% of a provider’s monthly VRS minutes.
Under the pandemic waiver orders, the rules limiting the percentage of minutes handled by CAs working from home to 50% and prohibiting the use of contract CAs have been waived.
Interested parties may file comments by accessing the Electronic Comment Filing System at https://www.fcc.gov/ecfs/filings. All filings must reference CG Docket Nos. 03-123 and 10-51. People with disabilities who need assistance to file comments online at https://www.fcc.gov/ecfs/filings may request assistance by email to FCC504@fcc.gov.
General information about VRS is available at https://www.fcc.gov/vrs. For further information, please contact Halie Peacher, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 418-0514, or Halie.Peacher@fcc.gov. Individuals who use videophones and are fluent in ASL may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).