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Points of Contact for the carriers who provide Internet-based relay services. (Alphabetical by company).

To update changes in contact/service provider information, please send an email listing the requested changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

  • Convo Communications, LLC
    Full certification to provide Video Relay Service (VRS)
    Jeff Rosen, General Counsel
    Convo Communications, LLC
    6601 Owens Drive, #155
    Pleasanton, CA 94588
    Telephone Number: 240-406-7238
    Email: jeff@convorelay.com 
    Website: https://www.convorelay.com
  • Sorenson Communications, LLC
    Conditional certification to provide Video Relay Service (VRS)
    Adriana Featherstone
    Manager of Compliance and Legal Counsel
    Sorenson Communications, LLC
    4192 South Riverboat Road
    Salt Lake City, UT 84123
    Voice Telephone Number: 240-564-1389; Videophone Telephone Number: 240-547-0756; Facsimile: 801-287-9401
    Email: Afeatherstone@sorenson.com
    Website: https://www.sorenson.com 
  • Tive, LLC
    Conditional certification to provide Video Relay Service (VRS)
    Gregory Caffas, General Counsel
    137 N. Larchmont Blvd. Suite 626
    Los Angeles, CA 
    Telephone Number: 202-370-5302
    Email: gregory@tivetechnology.com 
    Website: https://www.tivetechnology.com 
  • ZP Better Together, LLC
    Conditional certification to provide Video Relay Service (VRS)
    Gregory Hlibok, Chief Legal Officer and Chief Compliance Officer
    11900 N. Jollyville Road #204209
    Austin, TX 78759
    Telephone Numbers: Videophone: 443-574-7042; Fax: 855-236-0840
    Purple Communications, Inc. (sub-brand)
    Email: compliance@purple.us 
    Website: https://www.purple.us 
    ZVRS (sub-brand)
    Email: compliancedirector@zvrs.com 
    Website: https://www.zvrs.com 

Conditional Certification

Conditional certification means that the Commission has conducted an initial review of a TRS provider’s application and determined that the application facially meets the certification requirement, but the Commission has reserved its right to verify some of the information contained in the application, such as through conducting on-site inspections of the provider’s facilities.

A conditionally certified TRS provider is able to provide the service described in its application and receive compensation for the TRS Fund for its provision of service, and must otherwise comply with all applicable Commission rules.



Wednesday, June 12, 2024