Check Your Phone Bill for Slamming and Cramming

Slamming is the illegal practice of switching your wireline phone company service without permission. Cramming is the illegal act of placing unauthorized charges on your phone bill. Check your monthly phone bill closely and learn what you can do if you find a billing issue like slamming or cramming.


Don't Fall for Spoofed IRS Calls

While scammers know no season, the Internal Revenue Service does. To avoid tax scams, it helps to know the do's and don'ts.

The FCC offers tips and resources to help you avoid annoying and often illegal robocalls and robotexts and scams that use caller ID spoofing to trick you into answering your phone. If you think you've been the victim of a robocall or spoofing scam, you can file a complaint with the FCC or with the FTC.


Consumer Guides

Avoid Bill SurprisesWhat is caller ID spoofing and how does it work? Get helpful tips about what you can do if you think you're being spoofed.

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TV Channel Transition

Find out what channels are changing in your area, when the changes will occur and what you should do to ensure a smooth transition. What to Watch For | Remember to Rescan | Consumer FAQs


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Getting Connected to Broadband

Broadband improves lives for people of all ages, from connecting far-flung family members and friends to providing easy online access to a virtual world of goods and services. Learn more about how you can - and why you should - Get Connected.


Consumer and Governmental Affairs Bureau

The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.