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Erratum - U.S. Telecom Long Distance, Inc.

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Released: December 20, 2013

Federal Communications Commission

Before the

Federal Communications Commission

Washington, D.C. 20554

In the Matter of

U.S. Telecom Long Distance, Inc.
IC No. 12-S003455
Complaint Regarding
Unauthorized Change of
Subscriber’s Telecommunications Carrier


Released: December 20, 2013

By the Deputy Chief, Consumer Policy Division, Consumer & Governmental Affairs Bureau:
On December 13, 2013, the Consumer & Governmental Affairs Bureau released an
Order, DA 13-2380, in the above captioned proceeding. This Erratum corrects paragraph 4 of
the Order to read as follows:
“We received Complainant’s complaint on July 16, 2012, alleging that
Complainant’s telecommunications service provider had been changed to U.S. Telecom
without Complainant’s authorization. Pursuant to Sections 1.719 and 64.1150 of the
Commission’s rules we notified U.S. Telecom of the complaint and U.S. Telecom
responded on August 17, 2012. U.S. Telecom states that authorization was received and
confirmed through third party verification (TPV). The Commission’s rules require that
the verification elicit, amongst other things, confirmation that the person on the call is
“authorized to make the carrier change.” In the TPV at issue in this case, the verifier
instead asks the person on the call, “Do you have the authority to make changes to your
long distance service?” A switch from one carrier to another carrier differs from merely
making changes to the customer’s phone services. As we emphasized in the Fourth
Report and Order,
“any description of the carrier change transaction…shall not be
misleading” and verifiers should convey explicitly that “the consumers will have
authorized a carrier change, and not, for instance, an upgrade in existing service.” We
find that U.S. Telecom’s actions were in violation of our carrier change rules, and we
discuss U.S. Telecom’s liability below.”
Nancy A. Stevenson, Deputy Chief
Consumer Policy Division
Consumer & Governmental Affairs Bureau

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