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FCC Adds American Sign Language Consumer Support Line for Videophone

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Released: June 10, 2014
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NEWS

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.

Internet: https://www.fcc.gov

Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.

See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

FOR IMMEDIATE RELEASE:

NEWS MEDIA CONTACT:

June 10, 2014

Mike Snyder, 202-418-0997

E-mail: Michael.Snyder@fcc.gov

FCC LAUNCHES SUPPORT LINE FOR CONSUMERS WHO ARE DEAF AND

HARD OF HEARING USING AMERICAN SIGN LANGUAGE OVER VIDEOPHONE

FCC’s Video Consumer Support Service Is the First of Its Kind Among

Federal Government Agencies

Washington, D.C. – The FCC has launched a video consumer support service, the ASL Consumer

Support Line, specifically designed to enable consumers who are deaf and hard of hearing to engage in a

direct video call with a consumer specialist at the FCC. The service will allow deaf and hard of hearing

consumers to communicate in their primary language, American Sign Language (ASL). Until now deaf

and hard of hearing consumers only had the option to communicate using relay services or by filing a

complaint form online.

The FCC’s ASL Consumer Support Line, operated by the Consumer and Governmental Affairs Bureau’s

Disability Rights Office, gives consumers using videophones direct access to the FCC through a ten-digit

telephone number connecting them to an ASL Consumer Specialist between 10 a.m. to 5:30 p.m.,

Monday through Friday. The ASL Consumer Specialist will be able to assist consumers with filing

informal complaints. In addition, the Specialist can help consumers obtain information in response to

inquiries on a wide range of disability-related matters, such as telecommunications relay service (TRS),

closed captioning and access to emergency information on television, and general telecommunication

matters, such as slamming, Do-Not-Call telemarketing violations and broadband services.

ASL Consumer Support Line

Call 844-4-FCC-ASL (844-432-2275) or 202-810-0444

Hours of operation: Monday through Friday, 10 a.m. - 5:30 p.m. (Eastern Time)

Visit https://www.fcc.gov/encyclopedia/disability-rights-office to watch an ASL web video about the ASL

Consumer Support Line.

About the Disability Rights Office (DRO): DRO addresses disability-related telecommunications

matters, including but not limited to: TRS; access to telecommunications and advanced communications

equipment and services by persons with disabilities; access to emergency information; and closed

captioning. For more information about DRO, visit: https://www.fcc.gov/encyclopedia/disability-rights-

office.

-FCC-

Learn more about the FCC at www.fcc.gov.

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