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FCC Adopts Rules to Promote Widespread Text-to-911 Availability

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Released: August 8, 2014


News Media Information 202 / 418-0500

Fax-On-Demand 202 / 418-2830

Federal Communications Commission

TTY 202/418-2555


445 12th Street, S.W.

Washington, D. C. 20554

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.

See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).



August 8, 2014

Rochelle Cohen, (202) 418-1162



Building on the Progress of Large Wireless Carriers,

FCC Establishes Timetable for Remaining Text Messaging Providers to Support Text-to-911

Washington, D.C. –The Federal Communications Commission today adopted rules requiring text

messaging providers to enable Americans to text 911 in an emergency. Building on commitments made by

America’s four largest wireless carriers to support text-to-911 by May 2014, the new rules will ensure that

all remaining wireless carriers and certain IP-based text application providers are prepared to support text-

to-911 by the end of the year. After that time, if a 911 call center requests text-to-911, text messaging

providers will have six months to deploy the service in that area.

Today’s action will make text-to-911 more uniformly available and keeps pace with how Americans

communicate. Reports indicate that more than 7 out of 10 cell phone users send or receive text messages.

Text messaging is also widely used by Americans who are deaf, hard of hearing, or have speech disabilities.

The Commission’s text-to-911 requirements apply to wireless carriers and “interconnected” text messaging

providers (i.e., those which enable consumers to send text messages to and from U.S. phone numbers). This

includes providers of “over the top” applications that support texting to and from phone numbers but not,

for example, messaging apps that only support communications among users of games or social media.

The Commission also adopted a Third Further Notice of Proposed Rulemaking that seeks comment on the

continued evolution of text-to-911, including the delivery of location information and support for text-to-

911 when roaming.

Although text-to-911 availability is currently limited, it is rapidly expanding. More than one hundred 911

call centers serving portions of 16 states and two entire states (Vermont and Maine) are now accepting

emergency texts, and there are already reports of lives saved. To help protect consumers as text-to-911 is

deployed, the Commission previously adopted rules requiring text messaging providers to send an

automatic “bounce-back” text message to consumers who try to text 911 where the service is not available.

Text-to-911 can provide a lifesaving alternative in a number of different situations, such as where a person

who is deaf, hard of hearing, or has a speech disability is unable to make a voice call; where voice networks

are congested; or where a 911 voice call could endanger the caller. Approximately 48 million Americans are

deaf or hard of hearing, and approximately 7.5 million Americans have speech disabilities. However text-to-

911 is a complement to, not a substitute for, existing voice-based 911 service, so consumers should make a

voice call to contact 911 during an emergency when possible; consumers who are deaf, hard of hearing, or

speech disabled should use relay services or other existing methods to contact 911 if text-to-911 is



Action by the Commission August 8, 2014, by Second Report and Order and Third Notice of Proposed

Rulemaking (FCC 14-118). Chairman Wheeler and Commissioner Rosenworcel, Commissioner Clyburn

approving in part and dissenting in part, Commissioner Pai dissenting and Commissioner O’Rielly concurring

in part and dissenting in part.

Chairman Wheeler, Commissioners Clyburn, Rosenworcel, Pai and O’Rielly

issuing statements.

*Voteline was corrected on August 11, 2014.

– FCC –

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