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FCC Releases 2013 Q1 Report of Consumer Inquiries, Informal Complaints

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Released: October 29, 2013

NEWS
Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.

Internet: http://www.fcc.gov

Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

FOR IMMEDIATE RELEASE:
NEWS MEDIA CONTACT:
Oct. 29, 2013
Mike Snyder, 202-418-0997
E-mail: Mike.Snyder@fcc.gov

FCC RELEASES QUARTERLY REPORT OF CONSUMER INQUIRIES AND

INFORMAL COMPLAINTS FOR 1ST QUARTER OF 2013

Washington, D.C

. – The FCC today released its report of the top subject areas of consumer inquiries and
informal complaints received and processed by the Consumer & Governmental Affairs Bureau (CGB)
during the first quarter of 2013.
Inquiries and complaints for this quarter are reported under the following category headings:
 Bundled and VoIP Services
 Cable and Satellite Services
 Radio and Television Broadcasting
 Telephone Consumer Protection Act (TCPA)
 Wireless Telecommunications
 Wireline Telecommunications
With this report, complaints and inquiries concerning the Telephone Consumer Protection Act (TCPA)
are now being categorized separately from the Wireless and Wireline headings where they had previously
been reported as subcategories. Creating the new TCPA category will allow for the reporting of additional
subcategories under the Wireless and Wireline categories in the future.
The FCC receives many inquiries and informal complaints that do not involve violations of the
Communications Act, or a rule, policy or order of the Commission. The existence of a complaint does
not necessarily establish wrongdoing by the named company. The first quarter report, as well as previous
reports on consumer inquiries and informal complaints, can be viewed at:
http://www.fcc.gov/encyclopedia/quarterly-reports-consumer-inquiries-and-complaints.
-FCC-
For more news and information about the FCC, visit www.fcc.gov
.

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