Skip Navigation

Federal Communications Commission

English Display Options

Commission Document

Protecting Customer Privacy in Phase I Challenge Process

Download Options

Released: September 26, 2013


Federal Communications Commission

News Media Information 202 / 418-0500

445 12th St., S.W.


Washington, D.C. 20554

TTY: 1-888-835-5322

DA 13-1988

Released: September 26, 2013




WC Docket No. 10-90

The Wireline Competition Bureau reminds parties interested in participating in the Connect
America Phase I challenge process that all filings should protect customer privacy consistent with
applicable privacy laws and regulations.
In the Phase I Round 2 Order, the Commission established a challenge process by which a
provider could submit evidence showing that it serves a particular census block.1 The Commission noted
that certain types of information might be probative, including "customer billing records, appropriately
redacted to preserve customer privacy."2 To the extent a provider's records are subject to laws or
regulations related to customer proprietary network information, customer billing records should not be
submitted if doing so is inconsistent with such laws or regulations.3 Providers should also consider the
applicability of the Electronic Communications Privacy Act4 as well as the prohibitions related to
customer privacy described in 47 U.S.C. 551.
Participants in the challenge process are not required to submit customer billing records and
should consider alternative methods of informing the Commission that a census block is, in fact, served
by fixed Internet access with speeds of 3 Mbps/768 kbps or higher. For instance, an officer may certify
that a number of customers are currently being served in the relevant census block, without providing any
identifying information relating to the customers. To the extent that the disclosure of customer records or
portions of those customer records is not legally prohibited, and participants in the challenge process
choose to submit records to substantiate their claims, they should take extreme care to protect customer
privacy. At most, submitted customer records should only include the address of service and sufficient
information to support a claim that fixed Internet access with speeds of 3 Mbps/768 kbps or higher is

1 Connect America Fund, WC Docket No. 10-90, Report and Order, 28 FCC Rcd 7766, 7776-79, paras. 28-33
(2013) (Phase I Round 2 Order).
2 Id. at 7779, para. 33.
3 See 47 U.S.C. 222; 47 C.F.R. 64.2001-64.2011.
4 18 U.S.C. 2702(a)(3), (c) (prohibiting any provider of electronic communication service to the public from
"knowingly divulg[ing] a record or other information pertaining to a subscriber to or customer of such service . . . to
any governmental entity," subject to certain exceptions). This is not an exhaustive list of statutes and regulations
related to subscriber privacy. Each provider must exercise its own due diligence in ensuring its submissions comply
with applicable law. Parties are also cautioned that, in circumstances where laws or regulations prohibit release of
information to the government, the filing of unredacted versions of the records, even if filed confidentially, may still
violate the applicable law.

being provided.5 All other information should be redacted, including, but not limited to, customer name,
customer phone number, account number, charges for items other than broadband service (including other
services subscribed to, late fees, equipment rental, etc.), method of payment, payment status, previous
payments, and total billed amount.
To request materials in accessible formats for people with disabilities (braille, large print,
electronic files, audio format), send an e-mail to or call the Consumer & Governmental
Affairs Bureau at 202-418-0530 (voice), 202-418-0432 (tty).
For further information, please contact Ryan Yates, Telecommunications Access Policy Division,
Wireline Competition Bureau at 202-418-7400, or at TTY (202) 418-0484.
- FCC -

5 Parties may present partially redacted address and service information. For example, a party may present a
partially redacted house number (such as removing the last one or two digits from the house number). Apartment or
unit numbers should be removed.

Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, Word Document, or as plain text.


You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.