Taking action on behalf of consumers involves using a wide range of tools to ensure that the actions of companies are lawful and reasonable. Among the tools used by the Division are negotiated settlements that result in a change in company practices, policy statements to provide guidance to companies, and fines or penalties to punish a company for a specific action(s).

If you are interested in more information on actions taken by the Telecommunications Consumers Division, you may find these links helpful.

This page last revised November 2, 2015.


Monday, November 2, 2015