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Comments Due: January 17, 2023
Reply Comments Due: February 14, 2023

On November 17, 2022, the FCC released a Report and Order and Further Notice of Proposed Rulemaking that will require broadband Internet access service providers to display easy-to-understand labels to assist consumers when comparison shopping for broadband services.  On December 19, 2022, the FCC released a Public Notice establishing the comment dates for the Further Notice of Proposed Rulemaking.

More specifically regarding accessibility for individuals with disabilities, in the Further Notice, the FCC seeks comment on the following:

  • Additional ways to improve accessibility of the broadband label, such as video calling services to provide customer service in American Sign Language, irrespective of whether the broadband label information is provided in hard copy or digitally.   
  • Whether to require Braille or a Quick Response (QR) code with a tactile indicator for blind or visually impaired consumers at the point of sale. 
  • Whether to mandate any specific WCAG suggestions, sections, and criteria for the broadband label, such as specific sections of WCAG 2.1, which suggests providing text alternatives for any non-text content, or providing definitions of idioms, jargon, and abbreviations.

Interested parties may file comments by accessing the FCC’s Electronic Comment Filing System at https://www.fcc.gov/ecfs/filings.  All filings must reference CG Docket No. 22-2.  People with disabilities who need assistance to file comments online at https://www.fcc.gov/ecfs/filings may request assistance by email to FCC504@fcc.gov

Links to the Public Notice:
URL:  https://www.fcc.gov/document/fcc-announces-comment-dates-broadband-consumer-label-fnprm  
Text:  https://docs.fcc.gov/public/attachments/DA-22-1347A1.txt  
Word:  https://docs.fcc.gov/public/attachments/DA-22-1347A1.docx  
PDF:  https://docs.fcc.gov/public/attachments/DA-22-1347A1.pdf  

Links to the Report and Order and Further Notice:
URL:  https://www.fcc.gov/document/fcc-requires-broadband-providers-display-labels-help-consumers    
Text: https://docs.fcc.gov/public/attachments/FCC-22-86A1.txt    
Word:  https://docs.fcc.gov/public/attachments/FCC-22-86A1.docx    
PDF:  https://docs.fcc.gov/public/attachments/FCC-22-86A1.pdf

For general information about broadband labels, visit:  https://www.fcc.gov/broadbandlabels.  For specific information about the Public Notice and Further Notice, contact Erica H. McMahon, Consumer Policy Division, Consumer and Governmental Affairs Bureau, (202) 418-0346, or Erica.McMahon@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).

Wednesday, December 21, 2022