“This page is a digitally archived AccessInfo Announcement”
On September 29, 2017, the FCC reached a settlement with Sorenson Communications to resolve the Enforcement Bureau’s investigation into a preventable service outage on Sorenson’s video relay service network. To resolve the investigation, Sorenson has agreed to provide enhanced notice to consumers during outages, to reimburse $2.7 million to the Telecommunications Relay Services Fund, and to pay a $252,000 penalty.
Order and Consent Decree:
For further information about the item, please contact Sharon Lee, EB, (202) 418-7534, email Sharon.Lee@fcc.gov. For those using videophones and fluent in American Sign Language, you may call the FCC’s ASL Consumer Support Line at 844-432-2275 (videophone).