“This page is a digitally archived AccessInfo Announcement”

On September 29, 2017, the FCC reached a settlement with Sorenson Communications to resolve the Enforcement Bureau’s investigation into a preventable service outage on Sorenson’s video relay service network.  To resolve the investigation, Sorenson has agreed to provide enhanced notice to consumers during outages, to reimburse $2.7 million to the Telecommunications Relay Services Fund, and to pay a $252,000 penalty.

News Release:
PDF:    https://docs.fcc.gov/public/attachments/DOC-346941A1.pdf
Word:  https://docs.fcc.gov/public/attachments/DOC-346941A1.docx
Text:    https://docs.fcc.gov/public/attachments/DOC-346941A1.txt

Order and Consent Decree:
PDF:    https://docs.fcc.gov/public/attachments/DA-17-941A1.pdf
Word:  https://docs.fcc.gov/public/attachments/DA-17-941A1.doc
Text:    https://docs.fcc.gov/public/attachments/DA-17-941A1.txt

For further information about the item, please contact Sharon Lee, EB, (202) 418-7534, email Sharon.Lee@fcc.gov.  For those using videophones and fluent in American Sign Language, you may call the FCC’s ASL Consumer Support Line at 844-432-2275 (videophone).

Updated: 
Monday, October 21, 2019