The FCC has unveiled a support service specifically designed for consumers who are deaf and hard of hearing to communicate in their primary language, American Sign Language (ASL). The ASL Consumer Support Line, launched in June 2014, allows deaf and hard of hearing consumers to engage in a direct, interactive video call with a consumer specialist at the FCC who can provide assistance in ASL for filing informal complaints or obtaining consumer information.
Persons who are deaf or hard of hearing can use the ASL Consumer Support Line by calling 844-4-FCC-ASL (844-432-2275) or 202-810-0444. Hours of operation are 9:30 a.m. to 5 p.m. (Eastern Time), Monday through Friday.
For more information about DRO, visit the FCC's Disability Rights Office.
For more information about Direct Video Calling (DVC), visit the FCC’s DVC webpage.