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On April 30, 2019, the Consumer and Governmental Affairs Bureau (CGB) of the Commission released an Order extending the video relay service (VRS) at-home call handling pilot program through October 31, 2019, or the effective date of an FCC decision regarding at-home call handling, whichever occurs first.  ZVRS and Purple are currently participating in the pilot program.  The Order also permits Sorenson, GlobalVRS, and Convo to participate in the pilot program as extended.  Pilot program participants must comply with the FCC’s mandatory minimum standards, as well as the specific personnel, technical, and environmental safeguards adopted for the pilot program.

Links to April 30, 2019 Order:
Word: https://docs.fcc.gov/public/attachments/DA-19-360A1.docx  
PDF: https://docs.fcc.gov/public/attachments/DA-19-360A1.pdf  
Text: https://docs.fcc.gov/public/attachments/DA-19-360A1.txt

General information about TRS is available at https://www.fcc.gov/general/telecommunications-relay-services-trs.  For further information, please contact Michael Scott, Disability Rights Office, CGB, at (202) 418-1264 or Michael.Scott@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).  TTY users may call the FCC’s TTY number at (888) 835-5322.

Wednesday, September 11, 2019