On June 9, 2022, the FCC adopted an Order granting a consumer’s informal complaint alleging that Verizon Wireless's Premium Visual Voicemail service is not accessible.  The consumer filed a Request for Dispute Assistance (RDA) with the Commission and was unable to reach a mutually acceptable resolution with Verizon Wireless.  As a result, the consumer exercised his right to file an informal complaint.  The FCC found that the consumer filed a sufficient complaint alleging the service was not accessible.  The FCC also found that Verizon Wireless failed to meet its burden to demonstrate its Premium Visual Voicemail Service is accessible or, if not, that it is not readily achievable to make the service accessible.  The FCC deferred issuing a remedy to a subsequent order. 

Links to the Order:
URL: https://www.fcc.gov/document/verizon-fails-prove-accessibility-premium-visual-voicemail
Word: https://docs.fcc.gov/public/attachments/DA-22-622A1.docx
PDF: https://docs.fcc.gov/public/attachments/DA-22-622A1.pdf
Text: https://docs.fcc.gov/public/attachments/DA-22-622A1.txt

To learn more about the Commission’s accessibility requirements for telecommunications services, visit: https://www.fcc.gov/consumers/guides/telecommunications-access-people-disabilities.

For specific questions about this Order, please contact Phillip Priesman, Attorney Advisor, Enforcement Bureau, at Phillip.Priesman@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).

Updated: 
Friday, June 10, 2022