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Comment Date: November 15, 2017

Reply Comment Date: December 15, 2017

On September 26, 2017, the Commission adopted and released a Notice of Inquiry (NOI) that seeks comment on improving 911 access by enterprise communications systems (ECS) that serve businesses, hotels, educational institutions, and government entities. 

Questions are raised about disability access in paragraphs 27 and 35 of the NOI:

·         To what extent do ECS currently support 911 communication for people who are deaf, hard of hearing, deaf-blind, or have a speech disability? 

·         What is the potential for future ECS to support accessible communications media, such as real-time text (RTT)?

·         Are there unique issues that persons with disabilities may encounter when calling from an ECS environment?

Links to the News Release:
Word: https://docs.fcc.gov/public/attachments/DOC-346896A1.docx
PDF: https://docs.fcc.gov/public/attachments/DOC-346896A1.pdf
Text: https://docs.fcc.gov/public/attachments/DOC-346896A1.txt

Links to the NOI:
Word: https://docs.fcc.gov/public/attachments/FCC-17-125A1.docx
PDF: https://docs.fcc.gov/public/attachments/FCC-17-125A1.pdf
Text: https://docs.fcc.gov/public/attachments/FCC-17-125A1.txt

For more information, please contact Austin Randazzo, Public Safety and Homeland Security Bureau, at (202) 418-1462 or Austin.Randazzo@fcc.gov.  For those using videophones and fluent in American Sign Language, you may call the ASL Consumer Support Line at 844‐432‐2275. 

Updated: 
Monday, October 21, 2019