On November 29, 2021, the FCC required ViaTalk, an interconnected VoIP service provider, to schedule and conduct a call with an individual with disabilities and the individual’s representative to provide accessible product support information and guidance on restoring the complainant’s service.  The November 29 Order also requires ViaTalk to make system-wide changes that would improve responsiveness to complaints from individuals with disabilities.

Links to November 29, 2021 Order:
URL:  https://www.fcc.gov/document/enforcement-bureau-requires-viatalk-ensure-accessibility
Word:  https://docs.fcc.gov/public/attachments/DA-21-1478A1.docx   
PDF:  https://docs.fcc.gov/public/attachments/DA-21-1478A1.pdf  
Text:  https://docs.fcc.gov/public/attachments/DA-21-1478A1.txt

Links to August 18, 2021 Order:
URL:  https://www.fcc.gov/document/fcc-finds-viatalk-failed-ensure-access-product-information   
Word:  https://docs.fcc.gov/public/attachments/FCC-21-96A1.docx     
PDF:  https://docs.fcc.gov/public/attachments/FCC-21-96A1.pdf      
Text:  https://docs.fcc.gov/public/attachments/FCC-21-96A1.txt

Links to August 18, 2021 Citation and Order:
URL:  https://www.fcc.gov/document/citation-and-order-viatalk-accessibility-failures
Word:  https://docs.fcc.gov/public/attachments/DA-21-1010A1.docx  
PDF:  https://docs.fcc.gov/public/attachments/DA-21-1010A1.pdf   
Text:  https://docs.fcc.gov/public/attachments/DA-21-1010A1.txt

To learn more about the Commission’s accessibility requirements for telephone service, visit: https://www.fcc.gov/consumers/guides/telecommunications-access-people-disabilities.  For specific questions, please contact Karen Johnson, Attorney Advisor, Enforcement Bureau, at Karen.Johnson@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).

Updated: 
Friday, December 3, 2021