“This page is a digitally archived AccessInfo Announcement”

On January 31, 2020, the FCC released a Report and Order allowing the handling of Video Relay Service (VRS) calls by communications assistants (CAs) working from their homes.  

VRS Report and Order:
URL: https://www.fcc.gov/document/fcc-permits-home-call-handling-video-relay-service-0
Word: https://docs.fcc.gov/public/attachments/FCC-20-7A1.docx
PDF: https://docs.fcc.gov/public/attachments/FCC-20-7A1.pdf
Text: https://docs.fcc.gov/public/attachments/FCC-20-7A1.txt

General information about TRS is available at https://www.fcc.gov/general/telecommunications-relay-services-trs.  For further information, please contact Michael Scott, Disability Rights Office, CGB, at (202) 418-1264 or Michael.Scott@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).  TTY users may call the FCC’s TTY number at (888) 835-5322.

Updated: 
Tuesday, January 26, 2021