On November 27, 2018, the Commission released a Public Notice that explains the procedures for requesting a waiver of the Commission’s requirement for wireline phones whose volume exceeds the maximum amplification permitted, to automatically reset to a lower level after the telephone is hung up.
The Public Notice also announces a new docket, CG Docket No. 18-307, for receipt of such waiver requests.
For more information about hearing aid compatible wireline phones, visit: https://www.fcc.gov/hearing-aid-compatibility-and-volume-control. For specific questions about this item, please contact Susan Bahr, Disability Rights Office, Consumer & Governmental Affairs Bureau, FCC at (202) 418-0573, e-mail Susan.Bahr@fcc.gov. For those using videophones and fluent in American Sign Language (ASL), you may call the ASL Consumer Support Line at (844) 432‐2275. TTY users may call the FCC’s TTY number at (888) 835-5322.