“This page is a digitally archived AccessInfo Announcement”

Comments Due:  May 7, 2018

Reply Comments Due:  June 21, 2018

On March 22, 2018, the FCC adopted a Notice of Inquiry about how to route wireless 911 calls to the proper 911 call center more quickly.  Comments are sought on what expectations consumers may have when calling 911 from a wireless device.  Currently, a majority of wireless 911 calls are routed to a 911 call center based on the location of the cell tower that handles the call, which may be in a neighboring jurisdiction.  When this happens, the call must be transferred to the appropriate call center.  Comments are specifically sought on whether there are unique issues that persons with disabilities may encounter when a wireless 911 call must be transferred from a neighboring jurisdiction to the appropriate call center. 

Comments may be filed in PS Docket No. 18-64 using the Electronic Comment Filing System (ECFS) at https://www.fcc.gov/ecfs

Links to the Notice of Inquiry:
URL:  https://www.fcc.gov/document/fcc-examine-ways-improve-911-call-routing-0
Word:  https://docs.fcc.gov/public/attachments/FCC-18-32A1.docx
PDF: https://docs.fcc.gov/public/attachments/FCC-18-32A1.pdf
Text: https://docs.fcc.gov/public/attachments/FCC-18-32A1.txt

Links to the News Release:
URL:  https://www.fcc.gov/document/fcc-examine-ways-improve-911-call-routing
Word: https://docs.fcc.gov/public/attachments/DOC-349848A1.docx
PDF: https://docs.fcc.gov/public/attachments/DOC-349848A1.pdf
Text:  https://docs.fcc.gov/public/attachments/DOC-349848A1.txt

For more information, please contact Austin Randazzo, Austin.Randazzo@fcc.gov or (202) 418-1462.  For those using videophones and fluent in American Sign Language, you may call the ASL Consumer Support Line at 844‐432‐2275. 

Updated: 
Thursday, September 26, 2019