“This page is a digitally archived AccessInfo Announcement”

On February 15, 2017, the Commission announced a settlement with two Telecommunications Relay Services (TRS) providers, Purple Communications and CSDVRS (dba zVRS).

In addition to a monetary penalty for improper billing, the Order establishes a 5-year compliance plan to ensure, among other things, that these two providers have procedures in place to verify the registration information of TRS users before issuing those users ten-digit numbers. 

Weblink:  https://www.fcc.gov/document/fcc-settles-investigation-relay-service-providers

News Release: 
Word: https://docs.fcc.gov/public/attachments/DOC-343477A1.docx
PDF: https://docs.fcc.gov/public/attachments/DOC-343477A1.pdf
Text: https://docs.fcc.gov/public/attachments/DOC-343477A1.txt

Order/Consent Decree: 
Word: https://docs.fcc.gov/public/attachments/FCC-17-10A1.docx
PDF: https://docs.fcc.gov/public/attachments/FCC-17-10A1.pdf
Text: https://docs.fcc.gov/public/attachments/FCC-17-10A1.txt

For more information, contact Eliot Greenwald, Disability Rights Office, Consumer and Governmental Affairs Bureau, at 202-418-2235 or e mail Eliot.Greenwald@fcc.gov.

American Sign Language (ASL) users may call the FCC’s ASL Consumer Support Line at 844-432-2275 (videophone).

Updated: 
Friday, October 25, 2019