On July 8, 2022, the FCC’s Enforcement Bureau entered into a Consent Decree with MachineGenius, Inc., a provider of Internet Protocol Captioned Telephone Service (IP CTS), to resolve investigations into whether MachineGenius violated the Telecommunications Relay Services (TRS) rules by failing to collect proper user self-certifications prior to seeking compensation from the TRS Fund and submitting inaccurate data to the TRS Fund administrator. 

Under the Consent Decree, MachineGenius will collect compliant self-certifications from all its IP CTS users registered prior to June 1, 2022, implement a compliance plan, and pay a $400,000 civil penalty.

Order and Consent Decree:
URL:    https://www.fcc.gov/document/fcc-settles-machinegenius-over-self-certification-compliance
PDF:    https://docs.fcc.gov/public/attachments/DA-22-729A1.pdf
Text:   https://docs.fcc.gov/public/attachments/DA-22-729A1.txt

General information about TRS is available at www.fcc.gov/trs and about IP CTS at www.fcc.gov/ipcts.  For further information, please contact Stacy Ruffin-Smith, Telecommunications Consumers Division, Enforcement Bureau, at stacy.ruffin-smith@fcc.gov.  Individuals who use videophones and are fluent in American Sign Language may call the FCC’s ASL Consumer Support Line at (202) 432-2275.

Updated: 
Wednesday, July 27, 2022