The FCC found that Verizon Wireless failed to provide the Enforcement Bureau with the information that was needed to determine whether its Premium Visual Voicemail was accessible, and that Verizon was required to provide in response to the Bureau’s review of an informal complaint brought under the CVAA. The Enforcement Bureau therefore proposes a $100,000 fine against Verizon Wireless for apparently failing to produce documentation exhibiting due diligence in exploring the accessibility and achievability of its Premium Visual Voicemail service.
Links to the Notice of Apparent Liability for Forfeiture:
To learn more about the Commission’s accessibility requirements for telecommunications services, visit: https://www.fcc.gov/consumers/guides/telecommunications-access-people-disabilities.
For specific questions about this Order, please contact Phillip Priesman, Attorney Advisor, Enforcement Bureau, at Phillip.Priesman@fcc.gov . Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).