“This page is a digitally archived AccessInfo Announcement”
The FCC’s Disability Rights Office has released an annual report of consumer informal complaints regarding the provision of telecommunications relay services (TRS). TRS is a telephone service that allows people who are deaf, hard of hearing, deaf‐blind, or have a speech disability to place and receive telephone calls. There are several forms of TRS, depending on the particular needs of the user and the equipment available. The report analyzes the data from the period of July 1, 2014 through June 30, 2015 for six different forms of TRS. It categorizes the complaints by type of issue raised.
The report is also available via the TRS page: https://www.fcc.gov/general/telecommunications-relay-services-trs. For additional information about this report, contact Susan Kimmel, DRO Deputy Chief, at 202‐418‐1679, Susan.Kimmel@fcc.gov