2022 - 2023 State Recertification
2017 - 2018 State Recertification
TRS Complaint Log Summaries
2023
2022
2021
2020
2019
2018
2017
2016
- Summary Letter
- Maine Relay Complaint Letter
- TTY/Deaf Relay Complaint Report
- TRS Complaints
- Captel Report
2015
2014
2012
2010
- Summary Letter
- Maine Relay 2010 FCC Complaint Report
- Memorandum from the Consumer Assistance Division
- Memorandum from Maine Center on Deafness
2007
Programs
- Rolka Loube Associates
- National Association of State Relay Administrators (NASRA)
- Telecommunications Equipment Distribution Program Association (TEDPA)
- Disability Rights Maine
TRS Telephone Numbers:
(Service Provider: T-Mobile Accessibility)
Email: access@t-mobile.com
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330
- Voice: 800-457-1220
- TTY: 800-437-1220
- ASCII: 888-890-9255
- Voice Carry-Over (VCO): 866-479-7565 (new service)
- Hearing Carry-Over (HCO): 800-437-1220
- Speech-to-Speech (STS): 888-890-9256
- Video-Assisted STS (VA-STS): 888-890-9256 (new service)
- Spanish-to-Spanish: 888-890-9255
- Spanish-to-English: 888-890-9255
- International: 605-224-1837
Customer Service #'s:
- 1-800-676-3777 (V/TTY)
- 1-800-676-4290 (Spanish)
- 1-877-787-1989 (Speech-to-Speech)
- 1-866-931-9027 (VCO)
- Email: access@t-mobile.com
- ME Customer Service - Customer Care: 800-270-9709 (voice/TTY)
Contact for TRS Complaints:
Terry Morrell LCSW (he/him/his)
Director of Division for the Deaf Hard of Hearing and Late Deafened
45 Commerce Drive
150 State House station
Augusta, Maine 04333
Videophone 207-470-7668
To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.