2022 - 2023 State Recertification

2017 - 2018 State Recertification

TRS Complaint Log Summaries

2023

2022

2021

2020

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2018

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2015

2014

2012

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2007

Programs

TRS Telephone Numbers:

(Service Provider: T-Mobile Accessibility)
Hamilton Relay: Provider of CapTel Service
T-Mobile: Provider of TRS Services
Email: access@t-mobile.com
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330

  • Voice: 800-457-1220
  • TTY: 800-437-1220
  • ASCII: 888-890-9255
  • Voice Carry-Over (VCO): 866-479-7565 (new service)
  • Hearing Carry-Over (HCO): 800-437-1220
  • Speech-to-Speech (STS): 888-890-9256
  • Video-Assisted STS (VA-STS): 888-890-9256 (new service)
  • Spanish-to-Spanish: 888-890-9255
  • Spanish-to-English: 888-890-9255
  • International: 605-224-1837

Customer Service #'s:

  • 1-800-676-3777 (V/TTY)
  • 1-800-676-4290 (Spanish)
  • 1-877-787-1989 (Speech-to-Speech)
  • 1-866-931-9027 (VCO)
  • Email: access@t-mobile.com
  • ME Customer Service - Customer Care: 800-270-9709 (voice/TTY)
  • CapTel Customer Service: 888-269-7477

Contact for TRS Complaints:

Maine Telecommunications Relay Service Council
Governor Baxter School for the Deaf
1 Mackworth Island
Falmouth, ME 04105
E-Mail MEtelcomrelaysvc@maine.gov
Telephone: 207-781-6284

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Updated:
Friday, November 3, 2023