Massachusetts TRS

2022 - 2023 State Recertification

• Cover Letter
• Application

2017 - 2018 State Recertification

• Cover Letter
• Attachment 1
• Attachment 2
• Attachment 3
• Attachment 4
• Attachment 5
• Attachment 6
• Attachment 7
• Attachment 8
• Attachment 9
• Attachment 10
• Attachment 11

TRS Complaint Log Summaries

2024

• Cover Letter
• Complaint Log
• CapTel Report

2023

• Cover Letter
• Complaint Log
• CapTel Report

2022

• Cover Letter
• Complaint Log
• CapTel Report

2021

• Cover Letter
• Complaint Log
• CapTel Report

2020

• Cover Letter
• Complaint Log
• CapTel Report

2019

• Cover Letter
• Complaint Log
• CapTel Report

2018

• Cover Letter
• Complaint Log
• CapTel Report

2017

• Cover Letter
• Complaint Log
• CapTel Report

2016

• TRS Complaint Log
• Complaint Log

2015

• MA TRS Cover Letter
• Complaint Log
• Captel Complaint Log

2014

• MA TRS Cover Letter
• Complaint Log
• Captel Complaint Log

2013

• MA TRS Cover Letter
• Complaint Log
• Captel Complaint Log

2012

• MA TRS Cover Letter
• Complaint Log
• Captel Complaint Log

2011

• MA TRS Cover Letter
• Complaint Log
• Captel Complaint Log

2010

• Cover Letter
• MassRelay 2010 FCC Complaint Report

2009

• Cover Letter
• Complaint Tracking
• Complaint Reports

2008

• Complaint Report

2007

• Complaint Report

2006

• Complaint Log

2005

• Complaint Log

Programs

• Rolka Loube Associates
• National Association of State Relay Administrators (NASRA)
• Telecommunications Equipment Distribution Program Association (TEDPA)
• Massachusetts Equipment Distribution Program

TRS Telephone Numbers:

(Service Provider: Hamilton Relay)
Customer Service #: 1-800-720-3480 (TTY) and 1-800-729-3479 (Voice)

• 711 (V/T)
• 1-800-439-2370 (T)
• 1-800-439-0183 (V)
• 1-866-645-9870 (STS)
• 1-866-887-6619 (VCO)
• 1-866-930-9252 (Spanish Access #)

Contact for TRS Complaints:

Monna Wallace, MassRelay Administrator
Massachusetts State 9-1-1 Department
151 Campanelli Drive, Suite A
Middleborough, MA 02346
Phone: 508-828-2911
Email: Monna.Wallace@mass.gov

-Or-

Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Suite 600
Boston, MA 02118-6500
Phone: 617-305-3580
Consumer Line: 800-392-6066 (MA only toll-free)
Fax: 617-988-8288
Website: https://www.mass.gov/dtc

-OR-

• MassRelay or the State 911 Department

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.