Puerto Rico TRS

2022 - 2023 State Recertification

• Application
• Appendices A-E
• Appendices F-L

2017 - 2018 State Recertification

• Part 1
• Part 2
• Part 3
• Part 4
• Part 5
• Part 6
• Part 7
• Part 8
• Part 9
• Part 10

TRS Complaint Log Summaries

2024

• Complaint Log

2023

• Complaint Log

2022

• Complaint Report

2021

• Complaint Report

2020

• Complaint Report

2019

• Complaint Report

2018

• Complaint Report

2017

• Complaint Report

2016

• Complaint Report

2015

• Complaint Report

2014

• Complaint Report

2013

• Complaint Report

2012

• Complaint Report

2011

• Complaint Report

2009

• Complaint Report

2008

• Complaint Report

2006

• Complaint Log

Programs

• Rolka Loube Associates
• National Association of State Relay Administrators (NASRA)
• Telecommunications Equipment Distribution Program Association (TEDPA)

TRS Telephone Numbers:

(Service Provider: Sprint Caribe)
Email: access@t-mobile.com
Customer Service #'s:
1-800-676-3777 (V/T) English
1-800-676-4290 (V/T) Spanish
1-877-78-1989 Speech-to-Speech
1-866-931-9027 (VCO)

• 7-1-1 (In-State)
• Spanish:
  1-866-280-2050 (TTY)
  1-866-280-2051 (Voice)
  1-866-280-2656 (VCO)
  VCO Traduccion: 1-866-280-2657
  1-866-280-2050 (HCO)
  1-866-280-2052 (STS)
• English:
  1-866-280-2053 (TTY)
  1-866-280-2054 (Voice)
  1-866-280-2657 (VCO)
  1-866-280-2053 (HCO)
  1-866-280-2055 (STS)

Contact for TRS Complaints:

Telecommunications Bureau of Puerto Rico
Attn: Mr. Roberto Miranda
500 Ave. Roberto H. Todd
(Pda 18 - Santurce)
San Juan, PR 00907-3941
Telephone Number: 787-756-0804, Fax: 787-999-6126
Email: rmiranda@jrsp.pr.gov

Sprint Relay
Attn: Missy Whatmough McManus
Program Manager
411 Huger Street
Columbia, SC 29201
Telephone Numbers: 803-403-9763 (Voice), 803-951-1660 (TTY), 803-403-8354 (Fax)
Email: melissa.mcmanus@sprint.com

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.