This document lists the points of contact for the carriers that provide IP CTS. (Alphabetical by company.)
If you do not see your carrier or provider listed, or encounter a problem, you can contact the Relay Services Administrator within your state at Relay Services Points of Contact or the FCC's Consumer & Governmental Affairs Bureau via email at TRS_POC@fcc.gov.
To update changes in contact or service provider information, please send an email listing the requested changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
- CaptionMate LLC
(Conditionally certified for IP CTS)
Beryl Bucher, CaptionMate Director
CaptionMate LLC
6131 Preservation Drive
Chattanooga, TN 37416
Telephone Numbers: Voice: 800-426-3738; Fax: 800-325-8871; TTY Toll-Free: 800-772-2889; TTY Local: 423-629-3466
E-mail: support@captionmate.com
Website: https://www.captionmate.com/ -
ClearCaptions, LLC
(Conditionally certified for IP CTS)
Michael Strecker, Vice President of Regulatory and Strategic Policy
ClearCaptions, LLC
3001 Lava Ridge Court, Suite 100
Roseville, CA 95661
Telephone Number: 916-274-8429
Email: mike.strecker@clearcaptions.com
Website: http://www.clearcaptions.com -
Hamilton Relay, Inc.
(Conditionally certified for IP CTS)
Dixie Ziegler, Vice President of Relay
Hamilton Relay, Inc.
1006 12th Street
Aurora, NE 68818
Telephone Numbers: Voice/TTY 402-694-5101; Fax 402-694-5037
Email: dixie.ziegler@hamiltonrelay.com
Website: https://www.hamiltonrelay.com and www.hamiltoncaptel.com -
InnoCaption (formerly Miracom USA, Inc.)
(Conditionally certified for IP CTS)
Cristina Duarte, Regulatory Affairs Manager
InnoCaption
14111 Robert Paris Court
Chantilly, VA, 20151
Telephone Number: 703-865-5553
Email: cristinaduarte@innocaption.com
Website: https://www.innocaption.com -
MachineGenius, Inc.
(Conditionally certified for IP CTS)
Erik Strand
MachineGenius Office of Consumer Inquiries
838 Washington Street
Holliston, MA 01746
Telephone Numbers: 800-359-3186; Fax: 508-809-7541 - Attn: Consumer Inquiries
Email: oleloteam@machinegenius.com
Website: https://www.machinegenius.com -
Sorenson Communications, LLC (branded as Sorenson VRS and CaptionCall)
(Conditionally certified for VRS and IP CTS)
Michael D. Maddix, Director of Government and Regulatory Affairs
Sorenson Communications, LLC
4192 South Riverboat Road
Salt Lake City, UT 84123
Telephone Numbers: Voice: 801-287-9461; Fax: 801-287-9401
Email: mmaddix@sorenson.com
Website: https://www.captioncall.com
Conditional Certification
Conditional certification means that the Commission has conducted an initial review of a TRS provider’s application and determined that the application facially meets the certification requirement, but the Commission has reserved its right to verify some of the information contained in the application, such as through conducting on-site inspections of the provider’s facilities.
A conditionally certified TRS provider is able to provide the service described in its application and receive compensation for the TRS Fund for its provision of service, and must otherwise comply with all applicable Commission rules.