Previously Mr. Butler was a Consumer Advocacy and Mediations Specialist in the Consumer Inquiries and Complaints Division. Prior to this position, Mr. Butler was employed in the FCC’s Office of Engineering and Technology (OET) as an Office Automation Clerk. Mr. Butler has been with the FCC since 1990.
Amy Cresap is a Sign Language Interpreter in the Consumer Affairs and Outreach Division (CAOD). Ms. Cresap joined the FCC in 2018 and has since been providing Sign Language interpreting services for FCC employees and guests to the Commission.
Ms. Cresap began her interpreting career in Albuquerque, NM where she owned a small business providing interpreting services in a wide variety of settings. Prior to the FCC, her career brought her to Washington, DC where she worked for Georgetown University Hospital as a staff medical interpreter. Ms. Cresap has a Bachelor’s degree in Sign Language Interpreting and Portuguese and holds the National Interpreter Certification.
Ms. Coho researches telecommunications issues affecting consumers such as digital literacy, broadband adoption, mHealth, Text-to-911, cramming, bill shock, robocalls, emergency communications, mobile phone protection, and disability rights. She develops and implements national outreach campaigns and facilitates partnerships with multiple consumer groups, agencies, and other stakeholders. In this capacity, she creates and delivers training; arranges and presents on webinars and podcasts; arranges exhibits, tours, presentations, and other special events. Ms. Coho published blogs on the FCC webpage and contributes to content posted on the FCC’s Consumer Affairs and Outreach Division webpage.
Prior to joining the FCC in 2011, Ms. Coho’s diverse experience included managing a training and outreach division in the private sector; managing contractors; designing, delivering, and implementing floodplain management and multi-hazard mitigation planning programs; program management, strategic planning and process improvement; regulatory analysis; policy development; grants management for state, local, and Tribal officials; Congressional relations and correspondence; as well as emergency management and Tribal issues.
Ms. Coho is a Gallup-Certified Strengths Coach.
Sherry L. Dawson is Deputy Chief of the Consumer Affairs and Outreach Division, Consumer and Governmental Affairs Bureau. Since 2003, she has managed and executed the Division’s initiatives to educate and inform consumers about the FCC and its role in addressing telecommunications issues that affect their daily lives. She served as Acting Division Chief in 2015-2016 and briefly in 2018.
A career-employee with the FCC, Ms. Dawson has worked in various Bureaus and Offices throughout the agency. She views consumer outreach as her most rewarding work at the Commission. Ms. Dawson represents the FCC at public meetings and conferences by presenting on consumer issues and/or speaking directly with consumer groups
Keyla Hernandez-Ulloa is the Deputy Chief for the Federal Communication Commission’s Consumer and Governmental Affairs Bureau’s Consumer Affairs and Outreach Division. In this capacity, she provides strategic leadership with regards to planning, developing and managing the Division’s consumer-facing outreach efforts and agency-wide projects as assigned.
From March 2015 to June 2016, and then again from January to June 2018, she served as Acting Deputy Chief managing several leadership transitions. Previously, she served as the Division’s Associate Division Chief, responsible for communicating information regarding Commission rules, policy, programs and activities and developing and implementing consumer outreach and education policies, goals and objectives targeted to consumers at the federal, state, and local levels.
Alma Hughes is a Consumer Education & Outreach Specialist in the Consumer Affairs and Outreach Division. In her present position, Ms. Hughes provides outreach to numerous constituencies including K-12 and older adults, educating them on the importance of telecommunications programs as well as the rules and polices that have been implemented by the Commission.
Since May 1983, she has held positions in the Mass Media Bureau’s (now Media Bureau) Cable Division, Video Service Division, and the Policy Division as an Equal Employment Opportunity Specialist. She is continuously looking to expand her career in communications while addressing the needs of consumers. Earlier in her career, Ms. Hughes attended classes at the University of the District of Columbia. During her high school years in the Washington, DC area, she was employed as a part-time clerk typist at the Department of Defense/Air Force JAG Office.
Lyle Ishida serves as the Chief of the Consumer Affairs and Outreach Division (CAOD). He has been with the FCC since 2000, holding positions in the Wireless Telecommunications Bureau and the Consumer and Governmental Affairs Bureau. While serving in CAOD, he has also held various management and technical positions including Acting Chief of the FCC’s Office of Native Affairs and Policy, Acting Chief of the Web and Print Publishing Division, and Policy Advisor in the Office of the Bureau Chief, Consumer & Governmental Affairs Bureau.
Mr. Ishida began his Federal career working as a civilian specialist and manager with the Department of Army. His last posting was as Chief of the Directorate of Community Activities at Camp Zama, Japan. Mr. Ishida holds a B.A. in English from University of Hawai’i and enjoys family activities, University of Hawai’i sports, and amateur meteorology.
Becky Lockhart joined the Consumer and Governmental Affairs Bureau as an Education and Outreach Specialist in 2010. Ms. Lockhart works to educate consumers on a variety of telecommunications issues. She is especially focused on outreach to underserved and rural communities and digital inclusion.
Ms. Lockhart has worked at the Commission for over 20 years. She has held positions as a Staff Assistant in the Media Bureau, then worked for several years as a Paralegal in the Enforcement Bureau’s Investigations and Hearings Division. During the DTV Transition, Ms. Lockhart was a part of the Commission’s outreach team where she enjoyed working directly with consumers, developing educational programs and planning events. These skills are part of her current role with the Consumer Affairs and Outreach Division. Ms. Lockhart received her Bachelor of Arts in Communication from the University of Maryland, College Park.
Since 2018, David Savolaine has been a Consumer Education and Outreach Specialist for the Consumer Affairs and Outreach Division (CAOD) at the Federal Communications Commission (FCC). Previously Mr. Savolaine worked in the Web and Print Publishing Division (WPPD), where he wrote and edited numerous consumer outreach materials, as well as being the Contracting Officer Representative for a contract to translate materials into several other languages.
Mr. Savolaine joined the FCC in 2001 as part of the Office of Legislative Affairs (OLA) after having worked as legislative staff for Sen. John Glenn and Rep. Sherrod Brown. In 2003, he joined the Media Bureau’s (MB) Office of Communications and Industry Information, where he responded to Congressional inquiries and FOIA requests, as well as drafted briefing memos on MB issues.
Mr. Savolaine has a B.A. in Political Science from Johns Hopkins University, and a M.A. in American Government from American University. He is the proud father of two sons, leads a Cub Scout pack, enjoys performing music and theater, and sings and plays bass in the FCC Band.
Lindsey D. Snyder is a staff Sign Language Interpreter in the Consumer Affairs and Outreach Division (CAOD). Since joining the FCC in 2015, Ms. Snyder continues to provide interpreting services for Deaf, hard of hearing, and DeafBlind employees and guests to the Commission. She also coordinates accessibility services, collaborates with the Section 504 Compliance Officer, and supports outreach initiatives.
Ms. Snyder comes to the FCC with an eclectic background having been a freelance interpreter for 15 years, a professional director/ actor, and a proud mom of two girls. She holds a PhD in Theatre and Performances Studies with an expertise in translating and interpreting Shakespeare into American Sign Language and early modern gesture.
Chantal Virgile is a Consumer Educational Outreach Specialist for the Consumer Affairs and Outreach Division (CAOD) at the Federal Communications Commission (FCC). She joined CAOD in 2014. Ms. Virgile’s work currently focuses on educating consumers about FCC initiatives and the resources available to assist consumers with their telecommunication needs. Among her many projects, she coordinates opportunities to bring awareness on such initiatives as combating illegal Spoofing and Robocalls, providing information to assist consumers with access to telecommunication services and develop initiatives that recognize and encourage advancements in accessible telecommunication technology for people with disabilities.
Ms. Virgile began her career at the Commission in 2002 with the Wireline Competition Bureau (WCB). In 2010, she joined the Public Safety and Homeland Security Bureau (PSHSB) where she tracked advancements in broadband deployment across the country as well as assisted with outreach campaigns concerning Text-to-911 adoption and emergency alerting and preparedness efforts. Ms. Virgile is an alumni of University of Maryland University College (UMUC) and holds a Bachelor’s degree in Communications.
Deandrea Wilson is a Consumer Education and Outreach Specialist in the Consumer Affairs and Outreach Division (CAOD). She has been with the Federal Communications Commission (FCC) since 1999. Prior to her role in the Consumer and Governmental Affairs Bureau (CGB) Ms. Wilson served six years as an Outreach Specialist in the FCC’s Public Safety and Homeland Security Bureau where she provided expert advice, and guidance to the Director of Strategic Communications, and Bureau management. She planned, developed, coordinated, and implemented national-level public safety and homeland security outreach and education initiatives to educate and inform targeted audiences about the Commission’s public safety programs. In her current role in CAOD, she leads the planning and execution of expos that reach national audiences. She also develops outreach materials for high-level Commission outreach projects.