On January 28, 2022, the FCC released a Public Notice granting nWise AB (nWise) access to the Telecommunications Relay Services (TRS) Numbering Directory as a Qualified Direct Video Entity.
This action allows nWise to provide support to consumer call centers so that they can accept direct video calls from consumers with disabilities who use American Sign Language (ASL) without using a relay service.
General information about direct video calling is available at www.fcc.gov/dvc. For further information, please contact William Wallace, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 418-2716, or William.Wallace@fcc.gov. Individuals who use videophones and are fluent in ASL may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).