I spend a lot of time at the FCC’s main building in southwest DC. Days can pass with me not even venturing across the street at lunch time for a sandwich. So, when my schedule offered me the opportunity to travel outside of this fine city to see what my FCC colleagues are doing in one of our field offices, I jumped at the chance and headed north.
The 200+ dedicated FCC workers in the Gettysburg, PA office deal with a variety of subject matter, all of it being crucial to the FCC’s mission and operations. Many bureaus are represented, from the Office of Managing Director to Wireless to Media. All are in constant communication with our DC headquarters and the other field offices around the country.
While there, I visited their spectrum auction room, which is used to monitor those transactions that the Commission conducts annually. Equipped with state of the art technology and security, the auctions are run smoothly and effectively, all under the watchful eyes of my FCC colleagues.
But the highlight of my visit was being able to observe our staff take calls from the general public. The Gettysburg office serves as the primary intake center for all FCC inquiries and complaints, and my colleagues tirelessly attempt to address any issue that is brought up during a consumer call. Some calls, as one might expect, are livelier and more animated than others, but it is a vital part of our mission to hear what everyday consumers and technology users think about the changing media and telecommunications landscape and how the Commission is regulating it. As I so often note, we are charged with the protection of consumers and whether certain decisions that we contemplate are in the public’s interest, and it’s a mission I take very seriously.
I want to again thank all of my FCC colleagues in Gettysburg for their gracious hospitality. Please keep doing what you do, and I hope you will invite me back soon.