April 16, 2018 - 5:35 pm
By Patrick Webre | Chief, Consumer and Governmental Affairs Bureau

One thing we hear regularly at the FCC is, "What can be done about robocalls?" And each day, we discuss ways that we can help reduce this scourge. One of these ways is the work we do with the Federal Trade Commission, the FTC.

In March we teamed up with the FTC for a Joint Policy Forum on robocalls, which included expert panels addressing challenges facing consumers, industry and regulators, along with solutions and tools for consumers (see video). The technology solutions included those still in development, along with many call-blocking resources that are available to consumers today.

Some of these tools and solutions will be on display at our next event for consumers: the FCC-FTC Stop Illegal Robocalls Expo. Exhibitors will include major telecom service providers as well as app developers and other innovators focused on blocking illegal robocalls, texts, and caller ID spoofing. The event is open to the public and is set for 10 a.m. to noon EDT on April 23, in the Pepco Edison Place Gallery at 702 8th St NW, Washington, D.C.

The Expo is designed to raise consumer awareness of call-blocking technologies and to provide a venue for technologists and service providers to showcase solutions for filtering unwanted calls, which not only annoy, but oftentimes seek to defraud, consumers.

Meanwhile, the FCC continues to develop new policy solutions, creating effective new rules and working with service providers to help them stem the tide of illegal robocalls and texts. We are also taking strong enforcement actions against illegal robocallers. We partner in these efforts with the FTC, sharing information to go after bad actors.

In addition, we are engaged with consumers directly, and we encourage consumers to file complaints with us about illegal robocalls they receive. When you file a complaint with the FCC, you may be alerting us to new scams that are just surfacing. Your complaint may also help us track the bad actors who use phone networks and technology to spoof numbers and commit fraud and identity theft.

For more information on tools and resources for consumers to block robocalls, as well as tips for how to deal with spoofed caller ID calls, visit fcc.gov/robocalls.

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